Associate Supplier Manager

You must have a positive attitude, be able to work effectively as part of a team while being able to work alone to deliver high standards ensuring excellent attention to detail. The development of work within in the team and practice will continually evolve, at a fast pace with challenging timelines for implementation.

Being a strong and confident leader, you will lead a team of O band Supplier Management Coordinators to be highly intelligent clients supporting a culture that constructively challenges internally and externally while supporting the wider Supplier management community through change, inspiring them to develop an exceptional Supplier Management community network.

You will be an escalation point for any risks or issues which are unable to be resolved operationally by O band Supplier Management Coordinators. Therefore, it is vital you are passionate about building positive relationships and overcoming hurdles to provide solutions when possible and knowing when to raise.

Working with the other practice Associate Supplier Managers, Supplier Managers, Lead Supplier Managers and the senior leadership team you will be supporting the development of the Supplier Management Practice and the sourcing strategy. You will be joining a community which is continually evolving and maturing.

Person specification

Your main responsibilities will be:

• Leading and managing a team of O band Supplier Management Coordinators within your portfolio pillar and create a growth culture where it's encouraged to challenge thoughts and ways of working, in a safe space.
• The escalation point for O band Supplier Management Coordinators to find resolutions for any potential disputes or conflicts, relating to any customer, operational and / or performance related issues.
• Coach and develop your teams to ensure they have the required skillset and training to be set up for success within their role.
• Build strong relationships with fellow Associate Supplier Managers, Supplier Manager's, Lead Supplier Managers and the Practice senior leadership team, Accountable Relationship Owners (ARO), Senior Relationship Owners (SRO), Strategic Supplier Relationship Manager (SSRM), Commercial, Finance and suppliers.
• Role model and demonstrate the civil service leadership behaviours within your peer group and your teams within the practice along with internal and external stakeholders to ensure the practice is a great place to work.
• Monitor performance of contracts being managed by yourself within your respective portfolio pillar, to ensure they deliver VFM and drive efficiencies by continuously holding suppliers to account for their performance through agreed contractual KPIs and SLAs.
• Attend and drive relevant Operational Performance Boards with suppliers to understand, manage and continually improve overall performance whilst identify operational efficiencies in becoming an intelligent client.
• You will be the voice of the customer through the pre and post award procurement process and champion customer journeys being driven by AI, security, digital first and self-serve design to reduce time, effort, and cost.
• Support the business area and commercial with the renewal, extension, new procurements, mobilisation, and contract exit.
• Through thought leadership, have the ability and creativity to think out of the box when it comes to looking at solutions for problems.
• Lead the continuous development and implementation of the optimal Supplier Management organisational model.
• Drive continual improvements within the ways of working within the practice to reduce cost, time and effort through automation and innovative technology where possible.
• Act as deputy for your Supplier Manager when required, which will support personal career development opportunities and experience.
• You will support the Supplier Manager's, Lead Supplier Managers and the Practice senior leadership team to drive and deliver the vision and overall strategic objectives of the Supplier Management practice.
• Support the development of the Supplier Management Practice and the sourcing strategy through trust and relationships.
• Ensure adherence of all key activities relating to security, onboarding/offboarding procedures, including process mapping current and future ways of working as the practice matures.

Essential Criteria:

• Experience within a similar role managing strategic and high risk, high value contracts and suppliers within a large complex organisation.
• Experience of building and maintaining positive relationships with the business and suppliers.
• Subject Matter Expert in Supplier Management.
• Evidence of managing in a Supplier Management function within the Government, public or private sector.
• Leadership and management experience including day-to-day people management and leadership of staff including developing staff and wider resources to influence and provide results.
• Have a solution focused approach with a passion for continuous improvement.
• Be able to tackle problems in an efficient and effective manner.
• Working knowledge and understanding of ITILv4 framework.

Additional Location information - Transitional sites:

For more information on where you might be working, review this information on our locations .

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle.
• Telford Plaza, Telford - moving to Parkside Court, Telford.

You will be given more information about what this means at the job offer stage.

Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service .

Things you need to know

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV, to include your job history, with a short description of your jobs/roles, duties and any key achievements.
• A 750-word Personal Statement, describing how your skills, attributes and experience would make you suitable for the role, referring to the Person Specification, and how you meet the Essential Criteria.

Further details around what this will entail are listed on the application form.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Sift

In the event of a large number of applications being received, an initial sift may be held on the Personal Statement.

At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, y ou will be asked Experience-based questions to explore your skills, abilities and relevant experience.

Interviews will take place via video link (Microsoft Teams).

Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Hybrid working at HMRC

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment Team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

Important information for existing HMRC contractual homeworkers

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK .

Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Carrie Hitchman
• Email : carrie.hitchman@hmrc.gov.uk
• Telephone : 07823374927

Recruitment team

• Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk

Further information
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.

In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles.

If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.