Delivery Manager

Key Duties

As an Agile Delivery Manager, you will:

• Lead one or more multi-functional teams delivering complex projects, managing dependencies across agile and non-agile teams.
• Coach and mentor teams in Agile practices, focusing on Scrum and scaled methodologies.
• Facilitate continuous improvement and remove delivery blockers.
• Negotiate and communicate effectively with stakeholders, maintaining and repairing relationships.
• Challenge scope and unnecessary business processes to optimise delivery flow.
• Represent the delivery management profession within HMRC and across government.
• Provide strategic leadership in planning, reporting, risk/issue management, and operational problem-solving.
• Manage stakeholders at all levels, including senior business and IT leaders.
• Oversee commercial and supplier management with a focus on quality.
• Promote a culture of learning, development, and coaching within teams.
• Ensure clear communication, organisation, and decision-making to keep delivery commitments on track.

Travel will be required as part of the role.

Essential Criteria

• Expert knowledge of Agile and Lean practices, with experience leading teams and tailoring new ways of working.
• Strong stakeholder management and communication skills, able to mediate between technical and non-technical audiences.
• Proven ability to maintain delivery momentum, addressing complex risks, issues, and dependencies.
• Experience across the full product lifecycle, including planning and engagement at appropriate stages.
• Ability to challenge and improve organisational processes, driving innovation and continuous improvement.
• Strategic planning and leadership skills, including project reporting, risk management, and financial oversight.
• Commercial and supplier management experience, ensuring value and quality from contracts.
• Team leadership and coaching capability, fostering collaboration and accelerating team development.