Enterprise Transformation Group has overall accountability for ensuring HMRC delivers on its corporate strategic and ministerial priorities. It does this through a remit to own and lead the creation of a single transformation plan for HMRC. It has an accountability to lead the way HMRC designs and how it is organised (HMRC Operating model) to land the change in the transformation plan ensuring HMRC corporate strategy and ministerial priorities become a reality.
Ensuring transformation is data and insight led and capitalises on emerging innovation is crucial to delivering on the department’s key priorities and can empower the business to thrive in a rapidly evolving landscape, making them future-ready and resilient. Embracing Artificial Intelligence (AI) also gives the department a competitive edge in the wider industry.
Director of Insight, Ai and Innovation at HMRC will hold a strategic position, leveraging organisational insights, fostering a culture of innovation and driving the adoption of AI. This role is essential for bringing together current thinking within the department on how Insight and Innovation (including EmTech and AI) can further support government priorities, shaping HMRC’s future, optimising tax systems, and maintaining public trust.
The successful candidate will play a critical role in HMRC’s transformation journey, ensuring our material change is insight driven and by championing AI, fostering innovation, and ensuring responsible practices. The role holder will be a leader who will shape the future of tax administration and public trust.
We are seeking a leader with deep technical expertise as well as strategic business acumen to work within a disruptive and ambiguous landscape to drive the strategic direction of innovation for HMRC. The Director of Insight, Ai and Innovation will design HMRC’s use of innovation and emerging technologies, including AI and Gen AI, identifying and collaborating with colleagues and subject matter experts to ensure the design, development and implementation of such technologies meets the needs of the Department and broader Government in a responsible and trustworthy manner where risks are carefully considered and mitigated.
The successful candidate must be a confident, inspiring and engaging leader who is comfortable and confident working in an environment where there is a high degree of ambiguity.
This role will lead an evolving directorate; the post holder will inform the design of the directorate, evaluate and test initial design decisions and drive continuous improvement.
Responsibilities
Senior Responsible Officer for Insights, Ai and Innovation:
Strategy and vision:
Horizon scanning and foresight
Governance:
Stakeholder engagement:
Ethics and compliance:
Essential Criteria
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