Fraud Reporting Gateway Higher Intelligence Officer
Fraud Reporting Gateway Higher Intelligence Officer
- Cardiff
- Ipswich
- Closing on: Mar 25 2025
- £36,320 - £39,234
You will join the Fraud Reporting Gateway (FRG) which is part of the Intelligence Services within RIS Intelligence. This team receives, assesses, and disseminates intelligence derived from Human Intelligence (HumInt) sources, including the HMRC Fraud Hotline.
With line management responsibilities for a team you will lead, empower, and support team members whilst creating an inclusive environment for them to work.
You will ensure team members have the capability to continually deliver a quality service within our given Service Level Agreements. This will involve having oversight for receiving, assessing, and the timely dissemination of intelligence from HumInts about possible criminal offences, regulatory breaches, or non-compliance by a third party.
Another key aspect of your role will be leading and handling the development of quality intelligence products in line with HMRC strategies, polices and customer requirements.
HMRC's Fraud Hotline, is opened from 9:00 am to 5:00 pm, Monday to Friday, and attracts a wide range of callers/customers. No two calls are the same, no two days are the same. A critical aspect of your role will be to provide supervision to the wider team as they engage with members of the public via the Fraud Hotline. This will require assimilating information quickly, making sound decisions and providing timely intervention. Regular office attendance will be required between 9:00 am and 5:00 pm on your duty days.
Security and Training
Successful candidates will need to hold National Security Vetting (NSV) at Security Check (SC) clearance to take up their post in this sensitive role. Applications for SC clearance require a minimum of five consecutive years of residency in the UK prior to making the application.
Further details can be acquired in the Additional Security Information of the job advert.
We provide continuous training in an encouraging environment to help you will build and master the abilities required to excel in this role.
Commence and pass the Intelligence Foundation (IF) course and will be awarded the externally Accredited Counter Fraud Intelligence Technician (ACFITech) Certificate (unless an equivalent Criminal Justice Level 1 award has already been obtained).
The IF training is an online course which lasts approximately 4 weeks.
Person specification
National Security Vetting (NSV) at Security Check clearance is needed for this role. This requires 5-year consecutive residency in the UK and the role is not eligible for visa sponsorship. To check that you are eligible to apply, review the Additional Security Information and Security sections in the advert.
Joining HMRC in this role is conditional on currently holding or applying and subsequently passing NSV at SC clearance level.
If you do not hold or are unable to acquire the required security vetting, we will withdraw the offer of employment, this is because you will not have met the conditions of employment for this role.
You will also be required to successfully complete the Intelligence Foundation Course and be awarded the Accredited Counter Fraud Intelligence Technician (ACFITech) Certificate (unless an equivalent Criminal Justice Level 1 award has already been obtained).
Essential Criteria:
We'll assess you against these behaviours during the selection process:
Alongside your salary of £36,320, HM Revenue and Customs contributes £10,521 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience.
How to Apply
As part of the application process, you will be asked to provide a name-blind CV and Personal Statement.
Your CV should be aligned to the key responsibilities in the job advert and provide recent and relevant experience of your job history. You should include a brief description of your:
Please include examples of what you have done and how you achieved it. Any additional wording will not be considered.
Your CV and Personal Statement must not contain any personal details which could be used to identify you.
The selection panel will assess your CV and Personal Statement, to determine to what extent you have demonstrated the skills and experience set out in the job description and person specification.
Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not mandatory for the role but may be considered by the vacancy holder where candidates have the same score at interview.
Further details around what this will entail are listed on the application form.
We acknowledge that AI can assist you in your application. Find our guidelines here.
Sift
In the event of a large number of applications being received, an initial sift may be held on the CV.
If you pass this pre sift a full sift will then begin on your Personal Statement and those scoring combined highest scores will be invited to interview. If you do not pass the CV pre sift your Personal Statement will be marked as Not Assessed and you will not receive a score for your personal statement nor be invited to an interview. This should align with the Job Description part of the advert.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, your experience will be assessed, and you will be asked behaviour-based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.
This is an example of a strengths-based question:
"It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
Interviews will take place via video link. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - 395805 & vacancy closing date 25/03/2025'.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
Additional Security Information
Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
Important information for existing HMRC contractual homeworkers:
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) .
See our vetting charter (opens in a new window) .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.
In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
Attachments
Combined TC and OGD Pay - English Opens in new window (docx, 132kB) Combined TC and OGD Pay - Welsh Opens in new window (docx, 120kB)
With line management responsibilities for a team you will lead, empower, and support team members whilst creating an inclusive environment for them to work.
You will ensure team members have the capability to continually deliver a quality service within our given Service Level Agreements. This will involve having oversight for receiving, assessing, and the timely dissemination of intelligence from HumInts about possible criminal offences, regulatory breaches, or non-compliance by a third party.
Another key aspect of your role will be leading and handling the development of quality intelligence products in line with HMRC strategies, polices and customer requirements.
HMRC's Fraud Hotline, is opened from 9:00 am to 5:00 pm, Monday to Friday, and attracts a wide range of callers/customers. No two calls are the same, no two days are the same. A critical aspect of your role will be to provide supervision to the wider team as they engage with members of the public via the Fraud Hotline. This will require assimilating information quickly, making sound decisions and providing timely intervention. Regular office attendance will be required between 9:00 am and 5:00 pm on your duty days.
Security and Training
Successful candidates will need to hold National Security Vetting (NSV) at Security Check (SC) clearance to take up their post in this sensitive role. Applications for SC clearance require a minimum of five consecutive years of residency in the UK prior to making the application.
Further details can be acquired in the Additional Security Information of the job advert.
We provide continuous training in an encouraging environment to help you will build and master the abilities required to excel in this role.
Commence and pass the Intelligence Foundation (IF) course and will be awarded the externally Accredited Counter Fraud Intelligence Technician (ACFITech) Certificate (unless an equivalent Criminal Justice Level 1 award has already been obtained).
The IF training is an online course which lasts approximately 4 weeks.
Person specification
- Ability to lead, motivate, encourage, and guide others, driving performance across the Team.
- Being adept at assimilating information quickly and prioritising tasks, being proactive, a good problem solver, sound decision maker and excellent communicator.
- A well organised individual, who is able to manage an ambitious workload with changing priorities and work independently to a high standard but also effectively as a member of the leadership team.
- Excellent written and oral communication skills and the ability to communicate professionally and effectively with colleagues and team members at all levels.
National Security Vetting (NSV) at Security Check clearance is needed for this role. This requires 5-year consecutive residency in the UK and the role is not eligible for visa sponsorship. To check that you are eligible to apply, review the Additional Security Information and Security sections in the advert.
Joining HMRC in this role is conditional on currently holding or applying and subsequently passing NSV at SC clearance level.
If you do not hold or are unable to acquire the required security vetting, we will withdraw the offer of employment, this is because you will not have met the conditions of employment for this role.
You will also be required to successfully complete the Intelligence Foundation Course and be awarded the Accredited Counter Fraud Intelligence Technician (ACFITech) Certificate (unless an equivalent Criminal Justice Level 1 award has already been obtained).
Essential Criteria:
- Demonstrable experience of making sound decisions and critical thinking.
- Successful outcomes and experience handling stakeholders with maintaining mutually beneficial relationships and adhering to excellent interpersonal and workload organisation skills.
- Experience of handling a telephony-based function/environment.
- Recent knowledge and evidence of working within either the Criminal Justice or Tax compliance environment would be advantageous, however training is available.
We'll assess you against these behaviours during the selection process:
- Leadership
- Managing a Quality Service
- Communicating and Influencing
Alongside your salary of £36,320, HM Revenue and Customs contributes £10,521 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience.
How to Apply
As part of the application process, you will be asked to provide a name-blind CV and Personal Statement.
Your CV should be aligned to the key responsibilities in the job advert and provide recent and relevant experience of your job history. You should include a brief description of your:
- Roles and responsibilities
- Skills and experience
- Key achievements/Deliverables
- Qualifications
Please include examples of what you have done and how you achieved it. Any additional wording will not be considered.
Your CV and Personal Statement must not contain any personal details which could be used to identify you.
The selection panel will assess your CV and Personal Statement, to determine to what extent you have demonstrated the skills and experience set out in the job description and person specification.
Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not mandatory for the role but may be considered by the vacancy holder where candidates have the same score at interview.
Further details around what this will entail are listed on the application form.
We acknowledge that AI can assist you in your application. Find our guidelines here.
Sift
In the event of a large number of applications being received, an initial sift may be held on the CV.
If you pass this pre sift a full sift will then begin on your Personal Statement and those scoring combined highest scores will be invited to interview. If you do not pass the CV pre sift your Personal Statement will be marked as Not Assessed and you will not receive a score for your personal statement nor be invited to an interview. This should align with the Job Description part of the advert.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, your experience will be assessed, and you will be asked behaviour-based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.
This is an example of a strengths-based question:
"It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
Interviews will take place via video link. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - 395805 & vacancy closing date 25/03/2025'.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
- Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
Additional Security Information
Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
Important information for existing HMRC contractual homeworkers:
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) .
See our vetting charter (opens in a new window) .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : risrecruitmentservice@hmrc.gov.uk (Intel)
- Email : risrecruitmentservice@hmrc.gov.uk
- Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.
In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
Attachments
Combined TC and OGD Pay - English Opens in new window (docx, 132kB) Combined TC and OGD Pay - Welsh Opens in new window (docx, 120kB)
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