Want to learn more about the role? Want to understand what to expect and if it is a good fit for you as well as learning how to submit a suitable application?

We will be conducting a 1-hour Webinar Tuesday 22nd July at 2:00pm until 3:00pm and also Thursday 24th July 11:00am to 12:00pm. Please register your interest if you want to attend.

Please send an email to sharmila.kotecha@hmrc.gov.uk with the words "G6 HLMCA Webinar"

Registration closes at 5pm the night before the Webinar.

We will then send you a MS Teams invite link closer to the time and day.

Key Accountabilities of this role are:

Strategic Leadership & Vision
•Create the strategic direction for the next phase of the Leadership and Management Capability Academy in alignment with HMRC's strategic ambitions, future workforce needs, and cultural values.
•Articulate a clear value proposition for the Academy, positioning it as a centre of excellence for leadership and management development across HMRC.
•Collaborate with other Heads of Academy to integrate learning across HMRC's Academies and Professions, drive consistent governance, and uphold learning standards.
•Continuously evolve the Academy, ensuring it remains relevant, future-focused, and responsive to changing business priorities and external best practices.
•Partner with HRDs, business group sponsors, Professions and other senior stakeholders to co-own development and learning agendas.

Portfolio Design & Delivery
•Lead the design, curation, and deployment of a comprehensive leadership and management development offer across career stages (emerging leaders to senior executives).
•Embed blended, experiential, and digital learning methods, including coaching, mentoring, action learning sets, and learning communities.
• Lead innovation and experimentation in leadership development practices, leveraging research and thought leadership.

Measurement, Impact & Reporting
•Agree success measures and KPIs for the Academy and its initiatives (e.g., behavioural shifts, career progression, engagement, diversity outcomes).
•Use data, feedback, and workforce analytics to evaluate impact and continuously improve offerings.
•Provide strategic reporting to senior leadership on outcomes, risks, and recommendations.

Culture & Change Leadership
•Lead a team within the Leadership and Management Capability Academy and provide matrix leadership across the wider team.
•Act as a visible champion for leadership culture-modelling and promoting the values and behaviours expected across the organisation.
•Play a key role in organisational culture change efforts where leadership capability is a lever (e.g., agile transformation, inclusivity, digital leadership).

Person specification

Strategic Vision
• Ability to articulate a compelling vision and value proposition for leadership development.
• Demonstrated success in influencing senior stakeholders and aligning learning strategies with organisational goals.

Learning & Development Expertise
• Deep knowledge of leadership and management development across career stages.
• Experience designing and delivering innovative, blended learning solutions (e.g., coaching, mentoring, digital learning, experiential methods).
• Familiarity with current and emerging trends in leadership development, including enterprise leadership, systems thinking, agile transformation, and digital capability.

Impact & Evaluation
• Strong analytical skills with the ability to define success measures and use data to evaluate impact and drive continuous improvement.
• Experience in reporting outcomes and insights to senior leadership and governance boards.

Collaboration & Stakeholder Engagement
• Skilled at building partnerships across functions, including HR, business units, and professional communities.
• Experience working in matrixed environments and leading cross-functional teams.

Leadership & Culture Change
• Demonstrated ability to lead and inspire teams to deliver business outcomes, fostering a culture of innovation, inclusion, and accountability.

Essential Criteria

Demonstrable experience in:
• leading Leadership and Management Development in large, complex organisations.
• designing and implementing leadership and management interventions, at scale, up to and including senior leaders.
• coaching and senior leadership team development - up to and including senior leaders.
• leading and managing teams, particularly through complex change.
CIPD, or willing to work towards.

Desirable Criteria

It would be desirable for candidates to have:
• Coaching accreditation
• Experience/accreditation in the use of psychometrics
• Evaluation of large scale development programmes
• Organisational Design and Development experience

Benefits

Alongside your salary of £68,966, HM Revenue and Customs contributes £19,979 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Ability and Experience.

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and previous experiences. Please provide your most recent and relevant experience on how you meet this advert's Job Description and Person Specification parts, listing any relevant Qualifications you may have. You will be scored on this.
• A 750-word Personal Statement. For your Personal Statement, which will also be scored, please provide how you meet the Essential Criteria providing examples, outcomes, impacts and results where appropriate. What did you learn or may have done differently?

Please complete a separate statement (Max 250 words) for the Desirable Criteria, where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview.

Further details around what this will entail are listed on the application form.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Sift

Stage 1 Application Form

Complete the short application form followed by your CV and Personal Statement. Your full application will be assessed, with the successful candidates being invited to a Civil Service Verbal Reasoning test.

Stage 2 Online Test

On receipt of the invite, please complete the online test as soon as possible. Guidance will be available when you are invited to take the test.

If you fail to complete the online test before the deadline supplied your application will be withdrawn. The test is administered online and accessed via the CS Jobs website.

Candidates who pass the test will then be invited to interview.

Interview

During the panel interview, will be asked about your experience in Leadership and Management Development, and we will use behaviour-based questions to explore in detail what you are capable of.

We will assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Delivering at Pace
• Making Effective Decisions
• Changing and Improving

You will also be asked to carry out a 10-minute presentation as part of the interview and further information will be supplied to applicants who reach this stage of the recruitment process.

Interviews are likely to take a maximum of 90 minutes and will take place face to face in Nottingham and/or Birmingham.

Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

Important information for existing HMRC contractual homeworkers

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Debbie Maitland
• Email : debbie.maitland@hmrc.gov.uk

Recruitment team

• Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk

Further information
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.

In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles.

If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.

Attachments
UPDATED - Combined TC and OGD Pay English - July 2024 Opens in new window (docx, 132kB)