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PMO Analyst

  • Temporary
  • Closing on: Nov 8 2024
  • Competitive

We want to maximise the potential of everyone who chooses to work for us. We offer a great work life balance. You have the opportunity to work at any of our brand-new Regional Centres and to also work remotely. Contracts vary in length dependent upon the project with the possibility to extend.

Your time spent with us short or long term will be invaluable - your skills and expertise are needed to deliver the largest digital and transformation projects in Government. There really couldn’t be a better time to join HMRC for your new contract opportunity!

HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government, providing digital services for 45 million individuals and 4.9 million business customers. Our digital programme is multi-award winning and the envy of other government organisations.

Data Platform Services (DPS) within the Chief Digital and Information Officer group (CDIO) function designs, builds and operates the data foundations for all of HMRC’s services at a size and scale larger than most other organisations.

DPS is leading a major transformation programme encompassing technology, capabilities and data services whilst continuing to deliver high quality and robust services to our internal and external customers.

The team:

Our operating model is based on coordinating around several data capabilities such as data acquisition, searching and risking. Each delivered and run by a dedicated product-oriented delivery (POD) team.

We focus on our people and have a dedicated Data Academy supporting personal development and creating defined career pathways that are rewarding, fulfilling and achievable.

We support our team members in managing their own work/life balance, and we have a diverse and inclusive workplace where everyone feels able to bring their whole self to work.

Job Description

As a PMO Analyst you will be responsible for the management of change requests received by the Engagement Team from initial receipt, through the triage and impacting process through to Pre-Delivery.

You will work closely with DPS colleagues including Engagement Support, Engagement Leads, POD leads, Senior Business Analysts, Architects and Service Manager Leads to support the impacting process across DPS and support the communications with our customers.

Key responsibilities include:

  • Ensure Change Requests meet the quality criteria for successful impacting.
  • JIRA Management including visibility of the status of incoming Change Requests.
  • Ensure Change Request triage outcomes are communicated to impactors.
  • Effective facilitation of the triage process
  • Managing DPS mailboxes
  • Clarity Management including updating and managing Clarity Project CR’s, Small Changes and Work Requests.
  • Support the Statement Of Work (SOW) commercial processes including monitoring the SOW mailbox and uploading documentation to SharePoint.
  • Monitoring and reporting on internal SLAs.

Essential skills/experience:

As a PMO Analyst you will possess the following:

  • Excellent interpersonal skills with the ability to quickly establish trust, credibility, network and build relationships.
  • Excellent team player who is proactive and focused on the team priorities.
  • Be able to extract data and translate into meaningful information for reporting and monitoring.
  • Strong organisational ability, accurately recording information and keeping to SLAs
  • Ability to manage multiple, conflicting priorities and delivering to deadlines
  • The ability to thrive in a fast moving, changing environment.

Desirable skills/experience:

  • Use of Jira and Microsoft Office, specifically Microsoft Excel
  • Knowledge of Clarity or similar resource/project management tools.
  • Experience of leading and facilitating meetings.
  • Experience of reporting to senior level.
  • Working in a Case Management, help desk or impacting Team
  • Working within an Agile IT environment.




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