Deputy Director Debt Management Logistics
Deputy Director Debt Management Logistics
- Belfast
- Birmingham
- Cardiff
- Croydon
- Edinburgh
- Glasgow
- Leeds
- Liverpool
- Manchester
- Newcastle-upon-Tyne
- Nottingham
- Stratford
- Washington
- East Kilbride
- Permanent
- Closing on: May 18 2025
- £76,000
About the Role:
As the Deputy Director for DM Logistics, you will play a pivotal role in shaping HMRC's debt strategy and driving our approach to effective debt resolution. This crucial leadership position involves collaborating with senior stakeholders across HMRC and government to develop and implement innovative solutions to prevent and tackle debt, ensuring we meet our ministerial commitments.
Key Responsibilities:
Strategic Leadership & People Development: Lead and inspire multidisciplinary teams, fostering a culture of engagement, respect, and continuous development. As a key member of the DM Senior Leadership Team, you will contribute to shaping the future of debt collection within HMRC.
Drive Policy Innovation & Delivery: Lead the development and delivery of new policy approaches to tackling debt, working closely with HMT and the Closing the Tax Gap Committee. You will provide expert advice to Ministers and ensure the effective implementation of policies across operational areas.
External & Internal Stakeholder Management: Lead engagement with key external stakeholders, including the Government Debt Management Function and private sector partners, as well as collaborating across HMRC to reduce new debt and improve collection strategies. This includes senior and ministerial-level engagement.
Operational & System Excellence: Oversee the effective management of significant private sector debt contracts and lead the teams responsible for debt systems, ensuring robust management information, facilitating system changes, and contributing to the development of new IT solutions.
Risk Management & Continuous Improvement: Manage and take informed risks to enhance productivity and customer experience, incorporating feedback from various sources. You will also contribute to the design of the DM operating model, aligning with wider HMRC and Customer Service Group transformations.
Key Relationships:
Candidates applying for this role will need:
Exceptional Leadership and People Management Skills: Demonstrable experience in leading and developing diverse teams, fostering a positive and inclusive work environment, and empowering individuals to achieve their full potential.
Proven Policy Expertise and Delivery: A strong track record of leading policy teams in the development and delivery of new measures, including experience of navigating legislative processes within a central government context.
Extensive Stakeholder Engagement Experience: Significant experience of engaging effectively with senior leaders, building strong relationships and influencing strategic outcomes. Within this role you would be expected to engage directly with Ministers.
Strategic Thinking and Operational Oversight: The ability to think strategically about complex issues related to debt management and translate this into effective operational delivery, including experience overseeing significant contracts and/or IT systems.
Strong Communication and Influencing Skills: Excellent written and oral communication skills, with the ability to present complex information clearly and persuasively to a variety of audiences, including senior stakeholders and Ministers.
Tax Professionalism: Good knowledge of the tax administration framework, coupled with a professional tax qualification at IDP, ITS2 (or predecessor CPT, FT2) level, or equivalent.
Benefits
Alongside your salary of £76,000, HM Revenue and Customs contributes £22,017 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Selection process details
All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Please see attached Candidate Pack for full Selection Process details
Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window) .
See our vetting charter (opens in a new window) .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
Attachments
SCS 1 - Deputy Director Debt Management Logistics Candidate Pack FINAL Opens in new window (pdf, 1035kB)
As the Deputy Director for DM Logistics, you will play a pivotal role in shaping HMRC's debt strategy and driving our approach to effective debt resolution. This crucial leadership position involves collaborating with senior stakeholders across HMRC and government to develop and implement innovative solutions to prevent and tackle debt, ensuring we meet our ministerial commitments.
Key Responsibilities:
Strategic Leadership & People Development: Lead and inspire multidisciplinary teams, fostering a culture of engagement, respect, and continuous development. As a key member of the DM Senior Leadership Team, you will contribute to shaping the future of debt collection within HMRC.
Drive Policy Innovation & Delivery: Lead the development and delivery of new policy approaches to tackling debt, working closely with HMT and the Closing the Tax Gap Committee. You will provide expert advice to Ministers and ensure the effective implementation of policies across operational areas.
External & Internal Stakeholder Management: Lead engagement with key external stakeholders, including the Government Debt Management Function and private sector partners, as well as collaborating across HMRC to reduce new debt and improve collection strategies. This includes senior and ministerial-level engagement.
Operational & System Excellence: Oversee the effective management of significant private sector debt contracts and lead the teams responsible for debt systems, ensuring robust management information, facilitating system changes, and contributing to the development of new IT solutions.
Risk Management & Continuous Improvement: Manage and take informed risks to enhance productivity and customer experience, incorporating feedback from various sources. You will also contribute to the design of the DM operating model, aligning with wider HMRC and Customer Service Group transformations.
Key Relationships:
- Debt Management Senior Leadership Team
- Closing the Tax Gap Committee
- HMT Policy Partners
- Government Debt Management Function
- Private sector debt collection managing agent
- Senior Leaders across HMRC and Customer Service Group
- Ministers
Candidates applying for this role will need:
Exceptional Leadership and People Management Skills: Demonstrable experience in leading and developing diverse teams, fostering a positive and inclusive work environment, and empowering individuals to achieve their full potential.
Proven Policy Expertise and Delivery: A strong track record of leading policy teams in the development and delivery of new measures, including experience of navigating legislative processes within a central government context.
Extensive Stakeholder Engagement Experience: Significant experience of engaging effectively with senior leaders, building strong relationships and influencing strategic outcomes. Within this role you would be expected to engage directly with Ministers.
Strategic Thinking and Operational Oversight: The ability to think strategically about complex issues related to debt management and translate this into effective operational delivery, including experience overseeing significant contracts and/or IT systems.
Strong Communication and Influencing Skills: Excellent written and oral communication skills, with the ability to present complex information clearly and persuasively to a variety of audiences, including senior stakeholders and Ministers.
Tax Professionalism: Good knowledge of the tax administration framework, coupled with a professional tax qualification at IDP, ITS2 (or predecessor CPT, FT2) level, or equivalent.
Benefits
Alongside your salary of £76,000, HM Revenue and Customs contributes £22,017 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
Selection process details
All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Please see attached Candidate Pack for full Selection Process details
Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window) .
See our vetting charter (opens in a new window) .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : Louise Martin
- Email : scs.resourcing@hmrc.gov.uk
- Telephone : scs.resourcing@hmrc.gov.uk
- Email : scs.resourcing@hmrc.gov.uk
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
Attachments
SCS 1 - Deputy Director Debt Management Logistics Candidate Pack FINAL Opens in new window (pdf, 1035kB)
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