The team

This role sits within Enterprise Live Services, a dedicated IT Service Management function, responsible and accountable for the implementation and management of quality IT Services, that meets the needs of our business. The purpose of Enterprise Live Services is to provide a centre of excellence for IT Service Management practices across CDIO and provide a service-centric approach to protect and improve Live IT Services.

The role

You will be an essential component of CDIO's strategic delivery aspirations with accountability for developing and leading a high performing Change Enablement practice working in line with the ITIL 4 framework across the 4 dimensions of service management and the organisations value streams.

You will lead and support your Change Enablement Practice team to deliver; removing blockages, advising on complex issues, ensuring the overarching practice strategy is adopted and continuously improved.

As subject matter expert, you will be responsible for ensuring the Change Enablement practice is set up for success and matures appropriately within CDIO spanning across processes, people, tooling, and suppliers. This will require a deep understanding of the Practice and a broad understanding of the evolving landscape within the organisation along with active participation in relevant Practice and Value Stream governance.

You will ensure effective cross practice working and strong inter-practice relationships leading to efficient value delivery across the organisation and support CDIO to achieve our target maturity state and capabilities by 2025.

Person specification

You will:

• Develop and maintain strong relationships and work collaboratively with key stakeholders.
• Provide visible leadership to the practice including line management of Change practitioners within Change Enablement practice and ensure processes and activities are effectively and efficiently completed.
• Manage practice activities to support business demand including activities across the four dimensions of service management ensuring timely delivery of high-quality IT services that meet or exceed customer expectations.
• Lead in the development of specific practice strategies and plans.
• Foster a culture of continuous improvement within the ITIL practice.
• Lead, promote, and embed a culture of inclusion, engagement, and delivery through others whilst role modelling exemplar leadership behaviours to the highest standard.
• Develop deep practice knowledge and become a Subject Matter Expert within your practice.

Key Responsibilities:

• Ensuring the number of successful service and product changes is maximised by properly assessing risks, authorising changes to proceed, and conducting thorough risk assessments for all changes and ensuring that risks are properly managed.
• Overseeing the change schedule to ensure that changes are implemented in a controlled and systematic manner.
• Engaging with stakeholders to ensure that changes are planned and realised in the context of value streams, and that they meet stakeholders' expectations.
• Continuously evaluating and improving the change management processes to ensure that it remains effective and aligned with organisational goals.
• Understand the tools and technologies required to support Change Enablement processes.
• Identifying and developing Practice capability and assessing against Practice demand.

Essential Criteria:

The successful candidate will need to demonstrate practical experience and qualifications in the following areas:

• Knowledge of Change Enablement Practice across IT products, technology services or environments, including Change delivery management and lifecycle management within an IT service Estate.
• Proven ability to develop, maintain and manage relationships including communications across an organisation as well as with other Government Departments and 3rd Party Suppliers to share relevant knowledge and best practice.
• Deep and practical knowledge or experience of the ITIL 4 Framework.
• Experience in leading and building effective diverse and geographically separated across a large organisation, with a strong passion for motivating others to influence and provide results.
• Demonstrable experience in process improvement e.g Lean & Six Sigma Skills.
• Knowledge and ability to design and facilitate workshops and meetings with demonstrable presentation skills using a variety of formats.

Desirable Criteria:

• IT Service Management experience within a large organisation and an understanding of standard methodologies.
• Ability to implement associated organisational change.
• ITIL 4 Foundation Certification.

Technical skills

We'll assess you against these technical skills during the selection process:

• Candidates who are sifted through to interview will be asked to prepare a 10-minute presentation, further details of the remit of the presentation will be provided when the sift results are issued.

Benefits

Alongside your salary of £56,344, HM Revenue and Customs contributes £16,322 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history. Your CV is all about summarising your skills, knowledge and experience.
• A 750-word personal statement. Your personal statement should outline how you meet the requirements of the role and the essential criteria.

Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not mandatory for the role but may be considered by the vacancy holder where candidates have the same score at interview.

Further details around what this will entail are listed on the application form.

We acknowledge that AI can assist you in your application. Find our guidelines here.

Sift

Applicants will be sifted on their CV and Personal Statement submitted against the specification outline within the above advert and in particular the essential criteria.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

Interviews will focus on your application, skills, knowledge experience and the essential criteria required for the role.

Candidates who are sifted through to interview will be asked to prepare a 10-minute presentation, further details of the remit of the presentation will be provided when the sift results are issued.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - 397207 & vacancy closing date 01/04/2025'.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

Important information for existing HMRC contractual homeworkers:

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Prabha Santhosh
• Email : prabha.santhosh@hmrc.gov.uk
• Telephone : 07425069682

Recruitment team

• Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk

Further information
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.
In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.

Attachments
Combined TC and OGD Pay - English Opens in new window (docx, 132kB)