Practice manager (product management)
Practice manager (product management)
- Closing on: May 23 2025
- £56,344 - £62,590
Main duties
Support the practice owner for Product management to promote and implement the adoption of best practice for product management across HMRC. This includes helping the practice owner to understand how teams work today, their constraints going forward, and creating tailored plans for how product teams can adapt their ways of working so they can move towards working in the best practice ways for product management.
Maintain an up-to-date register of all Product Managers in the organization and manage this group as a community of practice. Track the learning and development and access to appropriate tooling for product managers in the community. (This may require working with suppliers and managing them effectively to secure these resources for product management).
Support the practice owner to create the guidance for how to set up or product teams, or optimize existing teams, around best practice standards for product management. Act as a thought leader internally, and advocate for this best practice across teams.
Coach product teams on product management skills. This could include iterating HMRC's 'learning journey' for what product managers should know as they move up the product management career path, iterating guidance on how to do certain product management activities on our 'product management academy', running workshops with teams, or running community of practice sessions. Collect feedback to continually improve these activities so product management skills are constantly maintained and improved.
Track the success of how different product teams develop their product management maturity over time, with the aim of getting all product teams to a state where they are one day effectively able to own the product strategies for their areas (in collaboration with internal clients), deliver effectively, and continually iterate and improve products in agile, lean and user centred ways.
Influence a wide range of stakeholders, from deputy directors, product leads and other professions across HMRC to adopt product management practices. Support the practice owner to get ideas through internal governance so that HMRC can embed the processes needed to enable good product management practice.
Person specification
Essential Criteria: The successful candidate must be able to clearly demonstrate evidence of the following essential criteria:
Demonstrated ability to lead and inspire teams and stakeholders, getting their buy in around a vision and plans.
In-depth understanding of Product Management, ideally with hands on experience of using those skills to successfully lead a product team to build digital products and features.
Familiarity with ITIL 4 and related frameworks.
Excellent verbal and written communication skills, with the ability to tailor messaging to diverse audiences, including senior leaders, Product Managers, and cross-functional teams.
Proven experience in managing relationships with senior stakeholders and peers in other professions or practices to align on ways of working, shared goals and strategies.
Ability to foster a sense of community and ownership among Product Managers, building a supportive and engaged practice community.
Experience in managing training programs and organising events or initiatives that support community development and skill-building.
Excellent organisation skills to manage HMRC's community of 300+ product managers.
Experience of managing budgets and suppliers to ensure we get the highest value from the resources available (for use in managing licencing arrangements for tools for the product community and learning providers to maximise how we build skills from our L&D budgets).
Behaviours
We'll assess you against these behaviours during the selection process:
We'll assess you against these technical skills during the selection process:
Alongside your salary of £56,344, HM Revenue and Customs contributes £16,322 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths, Experience and Technical skills.
How to Apply
As part of the application process, you will be asked to provide the following:
We acknowledge that AI can assist you in your application. Find our guidelines here.
Sift
At sift your CV, and Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, your experience will be assessed, and you will be asked behaviour-based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.
This is an example of a strengths-based question:
"It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
There will also be Technical Questions to check your skills on product management.
Interviews will take place via video link. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - 404641 & vacancy closing date 23/05/2025'.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .
Reserve List
A reserve list may be held for up to 6 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.
Additional Information
We are looking into ways to enhance the applicant experience.
As part of our legitimate interests, we are testing the use of new technologies such as automation and/or Artificial Intelligence in the assessment for CV, personal statement and behaviour statement.
Please note that for this specific vacancy, this testing may run in parallel with our standard assessment process and will not influence or determine the outcome of your application in any way. You can read the Civil Service Jobs and HMRC Privacy Notices for more information about our lawful basis for processing your personal data and HMRC's use of AI.
If you don't want your data to be used as part of the trial, please send your Application ID and the Vacancy Reference to talentacquisitionaiteam@hmrc.gov.uk
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.
In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
Attachments
Combined TC and OGD Pay - English Opens in new window (docx, 132kB)
Support the practice owner for Product management to promote and implement the adoption of best practice for product management across HMRC. This includes helping the practice owner to understand how teams work today, their constraints going forward, and creating tailored plans for how product teams can adapt their ways of working so they can move towards working in the best practice ways for product management.
Maintain an up-to-date register of all Product Managers in the organization and manage this group as a community of practice. Track the learning and development and access to appropriate tooling for product managers in the community. (This may require working with suppliers and managing them effectively to secure these resources for product management).
Support the practice owner to create the guidance for how to set up or product teams, or optimize existing teams, around best practice standards for product management. Act as a thought leader internally, and advocate for this best practice across teams.
Coach product teams on product management skills. This could include iterating HMRC's 'learning journey' for what product managers should know as they move up the product management career path, iterating guidance on how to do certain product management activities on our 'product management academy', running workshops with teams, or running community of practice sessions. Collect feedback to continually improve these activities so product management skills are constantly maintained and improved.
Track the success of how different product teams develop their product management maturity over time, with the aim of getting all product teams to a state where they are one day effectively able to own the product strategies for their areas (in collaboration with internal clients), deliver effectively, and continually iterate and improve products in agile, lean and user centred ways.
Influence a wide range of stakeholders, from deputy directors, product leads and other professions across HMRC to adopt product management practices. Support the practice owner to get ideas through internal governance so that HMRC can embed the processes needed to enable good product management practice.
Person specification
Essential Criteria: The successful candidate must be able to clearly demonstrate evidence of the following essential criteria:
Demonstrated ability to lead and inspire teams and stakeholders, getting their buy in around a vision and plans.
In-depth understanding of Product Management, ideally with hands on experience of using those skills to successfully lead a product team to build digital products and features.
Familiarity with ITIL 4 and related frameworks.
Excellent verbal and written communication skills, with the ability to tailor messaging to diverse audiences, including senior leaders, Product Managers, and cross-functional teams.
Proven experience in managing relationships with senior stakeholders and peers in other professions or practices to align on ways of working, shared goals and strategies.
Ability to foster a sense of community and ownership among Product Managers, building a supportive and engaged practice community.
Experience in managing training programs and organising events or initiatives that support community development and skill-building.
Excellent organisation skills to manage HMRC's community of 300+ product managers.
Experience of managing budgets and suppliers to ensure we get the highest value from the resources available (for use in managing licencing arrangements for tools for the product community and learning providers to maximise how we build skills from our L&D budgets).
Behaviours
We'll assess you against these behaviours during the selection process:
- Developing Self and Others
We'll assess you against these technical skills during the selection process:
- Product management
Alongside your salary of £56,344, HM Revenue and Customs contributes £16,322 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths, Experience and Technical skills.
How to Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history and previous experiences.
- A 750-word personal statement demonstrating you have the essential skills outlined in the advert.
We acknowledge that AI can assist you in your application. Find our guidelines here.
Sift
At sift your CV, and Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, your experience will be assessed, and you will be asked behaviour-based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.
This is an example of a strengths-based question:
"It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
There will also be Technical Questions to check your skills on product management.
Interviews will take place via video link. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - 404641 & vacancy closing date 23/05/2025'.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .
Reserve List
A reserve list may be held for up to 6 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
- Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.
Additional Information
We are looking into ways to enhance the applicant experience.
As part of our legitimate interests, we are testing the use of new technologies such as automation and/or Artificial Intelligence in the assessment for CV, personal statement and behaviour statement.
Please note that for this specific vacancy, this testing may run in parallel with our standard assessment process and will not influence or determine the outcome of your application in any way. You can read the Civil Service Jobs and HMRC Privacy Notices for more information about our lawful basis for processing your personal data and HMRC's use of AI.
If you don't want your data to be used as part of the trial, please send your Application ID and the Vacancy Reference to talentacquisitionaiteam@hmrc.gov.uk
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : Nasreen Nazir
- Email : nasreen.nazir@hmrc.gov.uk
- Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.
In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
Attachments
Combined TC and OGD Pay - English Opens in new window (docx, 132kB)
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