Want to learn more about the role, speak to a team member?

Want to learn how best to apply for this role and what to expect at interview?

Register your interest for our 1-hour Webinar we are holding on 9th May 2025 at 10.30am. Register interest by emailing Jan.beasley@hmrc.gov.uk.

Although registration does not guarantee attendance, we have limits to the capacity of our Webinars. We can't record or send out any material either.

We need to see clear impactful, recent and meaningful experience covering the following: -
• A true listener and consultative individual, providing solutions for HMRC tax, customs, and compliance capability.
• Building and maintaining engaging and strong positive relationships with senior team members, to identify and resolve performance gaps, ensuring solutions are aligned to business priorities and building capability not just knowledge.
• A Challenger to stakeholder thinking and perceptions, using your learning expertise to identify and recommend evidence-based solutions for them.
• Ensuring a broad view is taken to tackle capability gaps and business problems using your understanding of behaviour change, systems, and continuous learning.
• Looking for new trends and technologies in learning, capability, and performance, incorporating new insights and practices to support continuous improvement of our service, and develop ways to use them.
• Setting a clear direction and example for your team and others by being visible and approachable, inspiring others to drive continuous improvement while empowering others to deliver the same.
• Using data and insights to drive activity ensuring that resources are focussed on priority areas. Contribute to the wider Senior Leadership Team activities across the academy and work in partnership with the Academy Team to provide a superior service to our customers.
• Evaluating and monitoring the effectiveness and impact of solutions and our service to drive up performance that ensures successful business outcomes.
• Proactively leading your own performance and personal development alongside your manager. Supporting colleagues' development and building capability through coaching.
• Contributing to HMRC's ambition for making it a great place to work.
• Other tasks as may be required for the needs of the business alongside deputising for the Head of Learning Partnership Team at key collaborator meetings.

Person specification

Essential Criteria:

• Expertise in capability and organisational development, problem solving and consulting.
• Confidence and credibility to challenge, influence and negotiate with senior team members, and the ability to build and maintain trusted relationships.
• High levels of resilience and the ability to see failure as an important part of the process, given the work we do is sophisticated and ambiguous.
• Ability to translate complex problems and data into easy-to-understand information.
• Proven track record in coaching others while supporting a continuous learning culture. A creative problem solver, with the ability to innovate in the capability space for both the Academy and HMRC.

Desirable Criteria:

• Digitally confident with a clear understanding of how digital technology shapes our future, with the ability to embed the key concepts of modern learning.
• Experience in leading change and transformation providing colleagues with a clear vision.
• CIPD qualification.

Desirable Criteria will not be assessed during the recruitment process but may be used in the event of tied scores between candidates.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Making Effective Decisions
• Managing a Quality Service
• Leadership

Technical skills

We'll assess you against these technical skills during the selection process:

• You will be required to complete a 5 minute presentation on a question to be confirmed to those invited to interview based on Making Effective Decisions.

Benefits

Alongside your salary of £56,344, HM Revenue and Customs contributes £16,322 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following:
• A name-blind CV including your job history, previous experiences and key achievements. Your CV should cover your most recent and relevant roles covering no more than 250 words per role. Your CV will be scored.
• A 1000-word personal statement. Please explain in no more than 1000 words why you are suitable for this role and how you meet the requirements in the Essential/Desirable Criteria.

Please make sure you demonstrate how you communicate and influence and provide impactful examples with tangible results.

Further details around what this will entail are listed on the application form.

We acknowledge that AI can assist you in your application. Find our guidelines here.

Sift

In the event of a large number of applications being received, an initial sift will be carried out against the CV. If your application progresses to a full sift, the Personal Statement will then be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, your experience will be assessed, and you will be asked behaviour-based questions to explore in detail what you are capable of.

You will also be required to complete a 5 minute presentation on a question to be confirmed to those invited to interview based on Making Effective Decisions.

Interviews will take place virtually. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via:

unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - 403856 & vacancy closing date 19/05/2025.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

Important information for existing HMRC contractual homeworkers

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.

Additional Information

We are looking into ways to enhance the applicant experience. As part of our legitimate interests, we are testing the use of new technologies such as automation and/or Artificial Intelligence in the assessment for CV, personal statement and behaviour statement.

Please note that for this specific vacancy, this testing may run in parallel with our standard assessment process and will not influence or determine the outcome of your application in any way. You can read the Civil Service Jobs and HMRC Privacy Notices for more information about our lawful basis for processing your personal data and HMRC's use of AI.

If you don't want your data to be used as part of the trial, please send your Application ID and the Vacancy Reference to talentacquisitionaiteam@hmrc.gov.uk talentacquisitionaiteam@hmrc.gov.uk

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Jan Beasley
• Email : jan.beasley@hmrc.gov.uk
• Telephone : 07827 836641

Recruitment team

• Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk

Further information
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.

In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.

Attachments
Combined TC and OGD Pay - English Opens in new window (docx, 128kB) Combined TC and OGD Pay - Welsh Opens in new window (docx, 116kB)