Wealthy Direct Tax Specialist / Customer Compliance Manager
Wealthy Direct Tax Specialist / Customer Compliance Manager
- Portsmouth
- Closing on: Nov 22 2024
- £56,344 - £62,590
As a Customer Compliance Manager (CCM), you will continuously lead the Department's approach to compliance activity in respect of an allocation of wealthy customers.
You will develop a deep understanding of the tax affairs of your customer base, utilising your tax professional knowledge to identify risks. You will use a range of tools and techniques to promote good compliance and prevent / respond to non-compliance. Building effective working relationships with your customers and their agents will be key.
The tax affairs of the wealthy are often complex and involve structures and transactions that cut-across multiple jurisdictions. You will need to have a good understanding of Capital Gains Tax and Income Tax legislation, including anti-avoidance provisions. You will regularly be addressing customers and agents verbally and in writing on complex tax technical matters, continuously putting your knowledge into practice.
You will work closely with colleagues at various grades to conduct compliance activity for both your allocated customers and others in the Wealthy population. You will provide clear leadership to those that you work with, setting the strategy for activity and provide effective oversight of the work carried out. You will also be leading a number of your own investigations into suspected non-compliance.
Wealthy teams work closely with each other to ensure a consistent level of high-quality customer service is provided to the population. There will be an expectation that you take an active role in the wider activities of Wealthy, such as one of the portfolio networks and/or as a team single point of contact for a subject area.
You will be encouraged to explore opportunities for upstream compliance and take a lead on developing projects that seek to close the Wealthy tax gap.
Collaboration with colleagues both within and outside Wealthy is key to ensuring we close the Wealthy tax gap. You will need to be comfortable working at pace with technical specialists, policy owners and legal professionals. The team has built successful working partnerships with colleagues across Customer Compliance Group including Risk & Intelligence Service and Fraud Investigation Service. You will have a key role to play in maintaining and developing these partnerships.
This role does not include any direct line management.
Person specification
You must be a qualified tax professional holding one of the following qualifications:
For previous or existing HMRC employees TSP or predecessor qualification (TPDP, IDP, ITS2, CPT FT2) - (note - existing HMRC employees would only be eligible if they have completed the appropriate course to get them to G7 level (or above) in a tax professional role.)
Chartered Tax Adviser (ATII/CTA) (Direct Tax route) - CIOT
AIIT (including Paper 4*) or a Consultative Committee of Accountancy Bodies membership qualification e.g., Institute of Chartered Accountants of England & Wales (ICAEW), Institute of Chartered Accountants in Scotland (ICAS) Institute of Chartered Accountants Ireland (ICAI)
Chartered Institute of Management Accountants (CIMA)
Association of Chartered Certified Accountants (ACCA)
Post Graduate full legal qualification - in taxation matters
HMRC staff holding one or more of the listed essential professional qualifications are entitled to apply regardless of their current grade within HMRC and would be applying as an external candidate.
Technical skills
We'll assess you against these technical skills during the selection process:
Alongside your salary of £56,344, HM Revenue and Customs contributes £16,322 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.
How to Apply
As part of the application process, you will be asked to provide the following:
We acknowledge that AI can assist you in your application. Find our guidelines here.
We try to make our application process as straightforward as possible, so we ask for a two-part CV:
1. Job History: Please provide your employment history setting out:
2. Qualifications: List all relevant qualifications required for the role as outlined in the job advert and criteria.
Sift
A sift will be held on your CV with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be asked experience-based questions and questions to test your tax technical skills (personal taxation - Income Tax and Capital Gains Tax)
If successful and transferring from another Government Department further checks may be carried out.
Interviews will take place via video link. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - 376687 & vacancy closing date 22/11/2024'.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.
In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
Attachments
Combined TC and OGD Pay - English Opens in new window (docx, 132kB)
You will develop a deep understanding of the tax affairs of your customer base, utilising your tax professional knowledge to identify risks. You will use a range of tools and techniques to promote good compliance and prevent / respond to non-compliance. Building effective working relationships with your customers and their agents will be key.
The tax affairs of the wealthy are often complex and involve structures and transactions that cut-across multiple jurisdictions. You will need to have a good understanding of Capital Gains Tax and Income Tax legislation, including anti-avoidance provisions. You will regularly be addressing customers and agents verbally and in writing on complex tax technical matters, continuously putting your knowledge into practice.
You will work closely with colleagues at various grades to conduct compliance activity for both your allocated customers and others in the Wealthy population. You will provide clear leadership to those that you work with, setting the strategy for activity and provide effective oversight of the work carried out. You will also be leading a number of your own investigations into suspected non-compliance.
Wealthy teams work closely with each other to ensure a consistent level of high-quality customer service is provided to the population. There will be an expectation that you take an active role in the wider activities of Wealthy, such as one of the portfolio networks and/or as a team single point of contact for a subject area.
You will be encouraged to explore opportunities for upstream compliance and take a lead on developing projects that seek to close the Wealthy tax gap.
Collaboration with colleagues both within and outside Wealthy is key to ensuring we close the Wealthy tax gap. You will need to be comfortable working at pace with technical specialists, policy owners and legal professionals. The team has built successful working partnerships with colleagues across Customer Compliance Group including Risk & Intelligence Service and Fraud Investigation Service. You will have a key role to play in maintaining and developing these partnerships.
This role does not include any direct line management.
Person specification
- Build and maintain effective working relationships with your allocated customers and their agents to help promote good compliance as well as tackle suspected non-compliance.
- Regularly review the tax affairs of your customers, including leadership and delivery of an annual risk assessment.
- Develop a high level of tax technical knowledge across key Personal Tax regimes and apply this knowledge to identify and tackle compliance risk.
- Accurately, clearly, and confidently convey HMRC's position, verbally and in writing, on tax technical matters.
- Develop and utilise investigation skills to a high standard to progress compliance interventions, including exchange of information requests and information powers, ensuring decisions can be defended on legal challenge.
- Conduct investigations efficiently, legally, and proportionately in line with HMRC's Compliance Professional Standards and ensure all decisions are taken in line with guidance / governance protocols.
- Prepare, to a high standard, submissions to technical specialists, policy owners and solicitors on contentious issues.
- Take responsibility and accountability for decisions that are made in respect of your customers and your portfolio of work.
- Develop yourself and others to ensure Wealthy are in the strongest possible position to tackle non-compliance amongst the wealthy population.
- Work collaboratively with compliance colleagues to ensure effective identification of tax risks and progression of investigations at pace.
You must be a qualified tax professional holding one of the following qualifications:
- For previous or existing HMRC employees TSP or predecessor qualification (TPDP, IDP, ITS2, CPT FT2) - (note - existing HMRC employees would only be eligible if they have completed the appropriate course to get them to G7 level (or above) in a tax professional role.)
- Chartered Tax Adviser (ATII/CTA) (Direct Tax route) - CIOT
- AIIT (including Paper 4*) or a Consultative Committee of Accountancy Bodies membership qualification e.g., Institute of Chartered Accountants of England & Wales (ICAEW), Institute of Chartered Accountants in Scotland (ICAS) Institute of Chartered Accountants Ireland (ICAI)
- Chartered Institute of Management Accountants (CIMA)
- Association of Chartered Certified Accountants (ACCA)
- Post Graduate full legal qualification - in taxation matters
- HMRC staff holding one or more of the listed essential professional qualifications are entitled to apply regardless of their current grade within HMRC and would be applying as an external candidate.
- Experience of working complex personal tax matters, with a strong focus on Income Tax / Capital Gains Tax.
- Knowledge of how tax interacts with planning of individuals' wider affairs.
For previous or existing HMRC employees TSP or predecessor qualification (TPDP, IDP, ITS2, CPT FT2) - (note - existing HMRC employees would only be eligible if they have completed the appropriate course to get them to G7 level (or above) in a tax professional role.)
Chartered Tax Adviser (ATII/CTA) (Direct Tax route) - CIOT
AIIT (including Paper 4*) or a Consultative Committee of Accountancy Bodies membership qualification e.g., Institute of Chartered Accountants of England & Wales (ICAEW), Institute of Chartered Accountants in Scotland (ICAS) Institute of Chartered Accountants Ireland (ICAI)
Chartered Institute of Management Accountants (CIMA)
Association of Chartered Certified Accountants (ACCA)
Post Graduate full legal qualification - in taxation matters
HMRC staff holding one or more of the listed essential professional qualifications are entitled to apply regardless of their current grade within HMRC and would be applying as an external candidate.
Technical skills
We'll assess you against these technical skills during the selection process:
- tax technical skills (personal taxation - Income Tax and Capital Gains Tax)
Alongside your salary of £56,344, HM Revenue and Customs contributes £16,322 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.
How to Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV
We acknowledge that AI can assist you in your application. Find our guidelines here.
We try to make our application process as straightforward as possible, so we ask for a two-part CV:
1. Job History: Please provide your employment history setting out:
- Dates in role (MM/YY - MM/YY)
- Employer
- Job Title
- A description of your responsibilities and relevant achievements detailing the 'what you did' and 'how you did it'.
- Detail any key achievements and the impact your work has had
2. Qualifications: List all relevant qualifications required for the role as outlined in the job advert and criteria.
Sift
A sift will be held on your CV with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be asked experience-based questions and questions to test your tax technical skills (personal taxation - Income Tax and Capital Gains Tax)
If successful and transferring from another Government Department further checks may be carried out.
Interviews will take place via video link. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - 376687 & vacancy closing date 22/11/2024'.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
- Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : Jake Hillier
- Email : jake.hillier@hmrc.gov.uk
- Telephone : 03000542445
- Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.
In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
Attachments
Combined TC and OGD Pay - English Opens in new window (docx, 132kB)
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