Welsh Language Unit Business Coordinator
Welsh Language Unit Business Coordinator
- Cardiff
- Closing on: Apr 30 2025
- £29,475 - £31,536
The HMRC Welsh Language Unit Business Coordinator plays a crucial role in ensuring HMRC delivers effective and efficient Welsh language services to customers. This position sits within the Welsh Language Unit, a specialized team dedicated to supporting HMRC's Welsh language obligations and commitments.
The role involves coordinating translation requests, managing stakeholder relationships and identifying process improvements. The position requires a fluent Welsh speaker with strong organizational abilities and technical skills. Working collaboratively with teams across HMRC, you'll ensure Welsh-speaking customers receive consistent, high-quality service while supporting the organization's commitment to language inclusion and excellent customer service. This role offers the opportunity to make a significant contribution to HMRC's Welsh language services while developing skills in business coordination, stakeholder management, and digital tools.
We will also be running two webinars on the following dates to provide more information about HMRC, the role, why you should apply and application process details.
To register, please click one of the following links:
Wednesday 23rd April 12:30pm - 13:30pm - https://forms.office.com/Pages/ResponsePage.aspx?id=PPdSrBr9mkqOekokjzE54Tn0gwpsa61PjZqTbNLLs1tUQUxXTElXNTk5MFFFSlBFQzdSTzhTTFIxSC4u
Monday 28th April 12:30pm - 13:30pm - https://forms.office.com/Pages/ResponsePage.aspx?id=PPdSrBr9mkqOekokjzE54Tn0gwpsa61PjZqTbNLLs1tUODlBVEQySEpUUjg0Q1A1TkcxV0tJNThQMi4u
Person specification
Responsibilities:
• Fluency in Welsh language (speaking, reading, and writing).
• Proven ability to prioritize workloads and manage time effectively.
• Experience working with different document formats and content types.
• Strong interpersonal skills with the ability to collaborate with diverse stakeholders.
• Familiarity with Microsoft Power Platforms or similar digital tools.
• Problem-solving capability with a focus on process improvement.
• Excellent attention to detail and accuracy in work.
• Ability to work as part of a team while managing individual responsibilities.
Desirable Criteria:
• Previous experience in a coordination or administrative role.
• Knowledge of public sector or civil service operations.
• Experience with translation processes or services.
• Understanding of language rights and related legislation in Wales.
• Familiarity with HMRC systems or processes.
• Experience in complaint handling or resolution.
• Understanding of stakeholder management techniques.
Languages
Fluency in Welsh language (speaking, reading, and writing)
Behaviours
We'll assess you against these behaviours during the selection process:
We'll assess you against these technical skills during the selection process:
Alongside your salary of £29,475, HM Revenue and Customs contributes £8,538 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths, Experience and Technical skills.
How to Apply
As part of the application process, you will be asked to provide the following:
• A name-blind CV including your job history which should cover up to a maximum of your last 5 roles. Give a brief summary of what you delivered and any key achievements in each role (max 100 words per role).
• A 1,000-word Personal Statement explaining why you are suitable for this role. Please read and understand the Essential Criteria and person specification section as this is what your written evidence will be assessed against.
Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview.
Further details around what this will entail are listed on the application form.
We acknowledge that AI can assist you in your application. Find our guidelines here.
Sift
At sift, your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be asked behaviour-based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.
This is an example of a strengths-based question:
"It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
Presentation: Welsh to English written translation test.
Interviews will take place virtually. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via:
unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - 400684 & vacancy closing date 30/04/2025
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and appointments will be made in strict merit order until the set demand is filled. If successful, you will be informed when we reach your position on the merit list.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.
In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
Attachments
Combined TC and OGD Pay - English - July 2024 Opens in new window (docx, 129kB) Combined TC and OGD Pay - Welsh - July 2024 Opens in new window (docx, 116kB)
The role involves coordinating translation requests, managing stakeholder relationships and identifying process improvements. The position requires a fluent Welsh speaker with strong organizational abilities and technical skills. Working collaboratively with teams across HMRC, you'll ensure Welsh-speaking customers receive consistent, high-quality service while supporting the organization's commitment to language inclusion and excellent customer service. This role offers the opportunity to make a significant contribution to HMRC's Welsh language services while developing skills in business coordination, stakeholder management, and digital tools.
We will also be running two webinars on the following dates to provide more information about HMRC, the role, why you should apply and application process details.
To register, please click one of the following links:
Wednesday 23rd April 12:30pm - 13:30pm - https://forms.office.com/Pages/ResponsePage.aspx?id=PPdSrBr9mkqOekokjzE54Tn0gwpsa61PjZqTbNLLs1tUQUxXTElXNTk5MFFFSlBFQzdSTzhTTFIxSC4u
Monday 28th April 12:30pm - 13:30pm - https://forms.office.com/Pages/ResponsePage.aspx?id=PPdSrBr9mkqOekokjzE54Tn0gwpsa61PjZqTbNLLs1tUODlBVEQySEpUUjg0Q1A1TkcxV0tJNThQMi4u
Person specification
Responsibilities:
- Coordinate and track the flow of Welsh language work using PowerApps and Excel.
- Draft and implement comprehensive action plans to support stakeholder management.
- Engage, negotiate and collaborate with internal and external partners to agree translation deadlines and formats.
- Support HMRC teams that deliver direct customer services in Welsh.
- Manage and help resolve Welsh language complaints.
- Work as part of a small team to meet customer needs efficiently.
- Proactively identify ways to develop and improve team processes.
- Prioritize workloads effectively to meet competing deadlines.
- Maintain accurate records of Welsh language projects.
- Contribute to creating a customer-focused, value-for-money service.
- Help to co-ordinate and deliver HMRC's Welsh language training.
• Fluency in Welsh language (speaking, reading, and writing).
• Proven ability to prioritize workloads and manage time effectively.
• Experience working with different document formats and content types.
• Strong interpersonal skills with the ability to collaborate with diverse stakeholders.
• Familiarity with Microsoft Power Platforms or similar digital tools.
• Problem-solving capability with a focus on process improvement.
• Excellent attention to detail and accuracy in work.
• Ability to work as part of a team while managing individual responsibilities.
Desirable Criteria:
• Previous experience in a coordination or administrative role.
• Knowledge of public sector or civil service operations.
• Experience with translation processes or services.
• Understanding of language rights and related legislation in Wales.
• Familiarity with HMRC systems or processes.
• Experience in complaint handling or resolution.
• Understanding of stakeholder management techniques.
Languages
Fluency in Welsh language (speaking, reading, and writing)
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Communicating and Influencing
- Delivering at Pace
We'll assess you against these technical skills during the selection process:
- Presentation - Welsh to English written translation test.
Alongside your salary of £29,475, HM Revenue and Customs contributes £8,538 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths, Experience and Technical skills.
How to Apply
As part of the application process, you will be asked to provide the following:
• A name-blind CV including your job history which should cover up to a maximum of your last 5 roles. Give a brief summary of what you delivered and any key achievements in each role (max 100 words per role).
• A 1,000-word Personal Statement explaining why you are suitable for this role. Please read and understand the Essential Criteria and person specification section as this is what your written evidence will be assessed against.
Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview.
Further details around what this will entail are listed on the application form.
We acknowledge that AI can assist you in your application. Find our guidelines here.
Sift
At sift, your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be asked behaviour-based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.
This is an example of a strengths-based question:
"It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
Presentation: Welsh to English written translation test.
Interviews will take place virtually. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via:
unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - 400684 & vacancy closing date 30/04/2025
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and appointments will be made in strict merit order until the set demand is filled. If successful, you will be informed when we reach your position on the merit list.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
- Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : Rhys Fanning
- Email : rhys.fanning@hmrc.gov.uk
- Telephone : 03000 574429
- Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.
In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
Attachments
Combined TC and OGD Pay - English - July 2024 Opens in new window (docx, 129kB) Combined TC and OGD Pay - Welsh - July 2024 Opens in new window (docx, 116kB)
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