Dynamic, diverse and proudly Welsh, Cardiff is a capital city that punches well above its weight. From vibrant waterfront and historic castles to its booming tech and public sector industries, this is a place where ambition meets community. With a growing reputation for innovation and a welcoming spirit at its core, Cardiff offers more than just a great place to work. This is a city where you take your career into your own hands and help deliver real change for the public good.
HMRC has a lot to offer. We are one of the largest employers in the UK with over 66,000 employees nationwide. We play a vital role in collecting taxes that fund our public services.
But there’s so much more to HMRC than tax! We offer diverse career paths across the UK in areas such as commercial, property management, communications, human resources, project delivery, digital services and more.
Find a job that really matters, where you feel proud of what you do every day.
As one of the UK’s largest customer service organisations, we put our customers at the heart of everything we do. Our Customer Services Group (CSG) is one of the largest business areas at HMRC, offering a career in your hands.
Through telephony, post and digital services, we handle more than 50 million customer calls and answer around 15 million items of customer correspondence each year. This contributes to a vital public service, giving you the chance to take pride in social good.
Find out more about our Customer Services Group and roles within.
"HMRC has changed a lot in my time as an advisor but they always provide full support and guidance, plus all the training I could need. My colleagues have been wonderful and friendly, and have helped build a welcoming environment both for new starters and current staff.
From flexible ways of working to the wide range of offers and discounts offered to civil servants, my time with HMRC has been very enjoyable. The cycle to work scheme has helped me out a lot too!"
Dan - Customer Services Advisor
"Working in HMRC has given my confidence a major boost and I feel that I am an asset to HMRC. To provide a professional service and advice to customers continues to give me great job satisfaction.
The support in HMRC is great and I continue to broaden my knowledge base in a fast-paced environment. Good communications skills are important, as you sometimes have to explain complex information in a straightforward way to ensure that our customers understand.
The work can be challenging sometimes but that’s what I like about my role."
Michelle - Customer Services Advisor
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