How are people scoring 7 in the interview questions for Customer service advisor?
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- Category: Interview advice, Interview tips
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Hi Rukaiyah,
My team mark several thousand interviews per month, the quantity of people scoring 7s is miniscule.
Ultimately this will depend completely on their answer, how well is has answered the question, how well it has met the behaviour criteria and most importantly, how well they have demonstrated and evidenced the behaviour criteria through their personal actions and impact.
There is no cheat sheet to getting a 7. The base pass mark is 4.
The most important thing to do, is clearly explain your personal actions, what your thought process was, why you made the decision to take these actions and why they were important/ led to success.
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My overall score in my last customer advisor role was 7? Do I have to get 4 in every criteria? To get through to the role? I don’t know what I’m doing wrong as I have lots of customer service experience
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overall score means you scored 2/2/3?
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Yes, I had got 2/3/2. What can I do to improve these?
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With Civil service success profiles the idea is for the behaviours to be quite general, allowing you to shape your answers around them. Within the behaviour framework, there are key points under each behaviour which you need to demonstrate within your answer.
My advice would be to focus on what you can demonstrate and provide evidence for. What i mean by that is focus on your personal actions, what you though about, why you chose those actions and explain clearly the positive impact they had. You do not have to make everything sound perfect, you can describe difficulties within your example as long as you explain how you have overcame these.
In all behaviour examples, try to think of it in a STAR approach,
What was the situation
What did you have to achieve,
How did you plan/ organise yourself - what actions did you take - why they were important
What was the result - how your specific actions led to success
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I'm unsure of the level you are applying for but for AO level we often find people are trying to make their experience/ examples sound more than what they are. The most important thing is to provide real life, genuine answers with specific focus on what you actually did/ what your involvement was and how you made a difference.
Dont use AI to write it for your or generate it as it tends to remove your key actions with buzz words, taking away the depth and context we need
