Edward Complaints Manager Officer

In my opinion I am always professional by providing excellent customer service. Ensuring I provide accurate and correct information to customers and treating everyone fairly. I act with Integrity, by being open and honest, speaking out where behaviours fall short. I treat everyone with respect, ensuring everyone is included. I value everyone's contribution and the difference that they can make. I show innovation by sharing best practice and challenge where I feel things can be done differently.

16 June, 2022 06:59

This is an important question for me as I feel not enough company's live up to the values that they state they have. HMRC's core values are:

We are Professional
We act with Integrity
We show Respect
We are Innovative

and I am happy to say that in my opinion, we live up to those values, particularly acting with integrity and showing respect. HMRC is a very inclusive employer and you are always encouraged to be yourself and bring your whole self to work. There is also a lot of work and investment in areas such as: social mobility, race equality, disability awareness and anti-bullying to name a few.

21 July, 2022 07:36