Portsmouth - a truly historical place. "Pompey" is known for its naval history, its famous dockyard, and of course the birthplace of Charles Dickens. Now HMRC have made history, and held our very first Careers Event, at King George V Football Centre, and what a day it was!
Hear from our Customer Services Advisors about what it’s like to work in HMRC.
"HMRC has changed a lot in my time as an advisor but they always provide full support and guidance, plus all the training I could need. My colleagues have been wonderful and friendly, and have helped build a welcoming environment both for new starters and current staff.
From flexible ways of working to the wide range of offers and discounts offered to civil servants, my time with HMRC has been very enjoyable. The cycle to work scheme has helped me out a lot too!"
Dan - Customer Services Advisor
"Working in HMRC has given my confidence a major boost and I feel that I am an asset to HMRC. To provide a professional service and advice to customers continues to give me great job satisfaction.
The support in HMRC is great and I continue to broaden my knowledge base in a fast-paced environment. Good communications skills are important, as you sometimes have to explain complex information in a straightforward way to ensure that our customers understand.
The work can be challenging sometimes but that’s what I like about my role."
Michelle - Customer Services Advisor
Hear from our colleagues in CCG on their experiences in their roles.
“This role has given me the opportunity to work with customs, which affects the UK economy and has given me an insight into intelligence-led response for HMRC. What I enjoy most about the role is the constant opportunity for development. I also enjoy the amount of variety in the work that I do as no two days are ever the same.”
Ollie - Customs Officer
“I enjoy the variation of the role, with different goods to be checked, as well as other tasks throughout the day. The working environment in the warehouse has enabled me to build strong relationships between not only my HMRC colleagues but Border Force as well.”
Kerry - Customer officer
“The learning has had a lot of variety; case studies, group sessions, casework, tax academy and e-learning. It has felt directed and specific to our area of work.”
Rachel - Compliance Caseworker
“During training the introduction of case study sessions which walk you through each stage of a typical tax enquiry have been fantastic. These sessions have combined a teaching, group discussions and individual activities with the opportunity to ask questions to experienced colleagues”.
Ryan - Compliance Caseworker
Discover more about our business areas and life at HMRC.
Digital
Digital technology and innovation shapes everything we do at HMRC. We’re currently undergoing one of the biggest digital transformation projects in Europe, making it an exciting time to join us. Find out more about Digital at HMRC
Customer, Strategy and Tax Design
Customer, Strategy and Tax Design (CS&TD) play a vital role within HMRC. They are responsible for leading on strategy, policy, guidance, analytical, customer, business architecture and design functions. Find out more about CS&TD
Estates
As a key player in one of the UK’s largest property programmes, we offer safe, inclusive workplaces and exceptional career development opportunities. Find out more about HMRC's Estates
At HMRC, we are committed to creating a great place to work. A diverse, inclusive and vibrant organisation, where everyone is supported and valued.
Diverse perspectives and experiences are critical to better decision making and problem solving; helping to deliver an effective, modern service to our customers. It is vital to ensure we’re drawing on, and nurturing, the widest possible range of views and experiences.
Our HMRC equality objectives 2020-2024 describe how we are working to become a more inclusive and representative organisation reflective of our values.
