Business Analyst

Job description

We have an exciting opportunity for two Business Analysts to help drive delivery of various components for the shared solution for the Unity cluster.

The OD and Workforce team is a key component of the Unity Programme, driving Organisation Design for the Unity Shared Services (United Business Services) and Business Role to Position Mapping for the first departments to implement (HMRC and DFT). In this unique and dynamic position, you will provide analytical leadership that supports transformation at pace, ensures public value, and strengthens future service delivery. You will bring order and clarity to complex, crossdepartmental challenges. Take ownership of ambiguous work, structure it, progress it, and ensure it results in clear, practical decisions and deliverable outcomes.

A problem solver with a curious mindset, you will be forward thinking and take responsibility for progressing complex pieces of work independently and driving them to completion. Working with the team to identify what is needed, plan the approach, bring together the right people, and deliver highquality outputs without over reliance on direction.

There may be occasional travel involved in this role to attend cross-government and cross department meetings.

Key Responsibilities

• Take responsibility for progressing complex pieces of work independently and driving them to completion.
• Identify what is needed, plan the approach, bring together the right people, and deliver highquality outputs without reliance on direction.
• Ensure materials are decisionready, accessible, and aligned with programme objectives and governance standards.
• Lead workshops with departmental leaders, subject matter experts, delivery partners and operational teams.
• Shape and assess delivery options, considering feasibility, policy alignment, risks, and service impact.
• Distil wide-ranging viewpoints into clear recommendations that support evidencebased decision-making
• Contribute to transformation planning, readiness assessment and transition design.
• Work closely with operational leaders to ensure new processes, roles, and services are understood and viable
• Work effectively with stakeholders across multiple government departments, agencies, and delivery partners.
• Act as a trusted analytical lead who can operate through influence, not authority

Person specification

The ideal candidate will have strong Business Analysis experience within large-scale transformation. You will bring proven capability in some or all areas of role mapping, service design, target operating model development, and requirements definition and will be confident navigating change in fast-paced environments. You will be a confident facilitator with experience leading cross-functional and cross-organisational workshops and have familiarity with planning change and implementation approaches, including readiness, transition design, and adoption.
With adaptability, resilience, and a proactive approach to problem-solving, you are a collaborative team player, able to translate complex information into clear, actionable insights for a range of audiences.

Essential Criteria

• Takes Ownership and accountability; sees things through, drives progress, and delivers what is needed.
• Has Analytical clarity: able to cut through complexity and produce simple, logical outputs.
• Is Curious and improvementdriven: always looking for better ways of working.
• Is Pragmatic and grounded: focuses on what is deliverable within constraints.
• Is Resilient: maintains momentum and constructive focus when faced with ambiguity or challenge.
• Is Influential: able to bring people with you without relying on authority.
• Is Collaborative: operates effectively across departments, professions, and delivery partners.
• Is a Clear communicator: able to articulate complex information in a way that supports decision-making.

Desirable Criteria

• Not essential, but nice to have, ServiceNow experience including involvement in UX / CX design.
• Not essential, but nice to have, experience with ERP systems, particularly SAP S/4HANA, including involvement in design, testing, and deployment phases.