Business Analyst

Role Overview

Join HMRC as a Business Analyst and play a pivotal role in helping the Digitising Post Programme define, shape, and validate the business needs required to transform HMRC’s outbound communications from paperbased processes to digitalbydefault services. You will ensure that requirements are clear, agreed, and aligned across complex stakeholder groups, supporting the programme to deliver a coherent, scalable and customercentred digital solution.

This role combines technical awareness with stakeholder management, requiring strong analytical thinking and excellent communication skills to translate complex technical concepts for varied audiences across the organisation.

We require a Business Analyst to map out the as-is process for the following across Chief Digital Product Office and Chief Digital Engineering Office engineering teams:

• The tools and technology being used
• The approach used to build, test, deploy, and monitor software
• How the software is supported
• How they approach technical debt
• The proportion of work that is project funded vs BAU/Run funded
• What commercial frameworks, if any, are used in the area
• How they are aligned to the published Engineering principles and practices
• Who their customers and stakeholders are
• What pain-points the team faces regarding technology, delivery, governance or assurance processes prevent them from delivering value at pace

Essential Criteria

Experience of working as a business analysis in a complex IT landscape.

You will need experience of:

• Identify and define business problems and opportunities through evidence-based analysis
• Engage with stakeholders to gather, validate, and document requirements
• Facilitate workshops and interviews to support analysis activities
• Communicate findings clearly to both technical and non-technical audiences