Business Change Support Officer

Business Change Support Officer:

• Description
  • HMRC are looking to identify a Business Change Support Officer to play a key role in supporting the delivery of projects within a largescale transformation programme. The Business Change Support Officer will a play a key role in supporting the delivery of business change on behalf of the projects. The role will ensure the smooth operation of business change and project processes, maintenance of project artifacts, and management of governance activity.
• Role and Responsibilities
  • Support Business Change Managers with the production, management and reporting of required artefacts including plans, RAID/ CRAIDD logs, financial trackers, stakeholder logs and status reports
  • Co-ordinate and maintain core project governance processes to ensure compliance with required standards and controls
  • Assist with project scheduling, milestone tracking and updates to delivery plans
  • Maintain accurate and up to date project documentation in line with HMRC Project Delivery Standards
  • Preparation of weekly / monthly status reporting to senior stakeholders
  • Support the ongoing maintenance of the CRAIDD, ensuring risks, issues, decisions and dependencies are captured, monitored and escalated where appropriate
  • Co-ordinate meetings, workshops, governance reviews, and follow-up actions as required
  • Delivery of small scale Change
  • Manage professional relationships with a wide range of internal and external stakeholders
  • Support Business Change Leads in collecting timely and accurate data to report on activities, planned or otherwise, on a regular basis.

Essential Criteria

• Experience supporting large scale projects or programmes
• Strong organisational skills with attention to detail.
• Experience with production and management of project documentation, RAID management, and execution of governance processes.
• Experience establishing project governance processes and structures and embedding onto an enabled programme if work
• Experience co-ordinating small Projects