Director of Resourcing, Capability and Workforce Delivery
Director of Resourcing, Capability and Workforce Delivery
- Belfast
- Birmingham
- Bristol
- Cardiff
- Croydon
- Edinburgh
- Glasgow
- Leeds
- Liverpool
- Manchester
- Newcastle-upon-Tyne
- Nottingham
- Portsmouth
- Stratford
- Worthing
- Flexible working
- Full-time
- Closing on: Apr 19 2026
- £100,000 - £125,000
About the job
Job summary
The Director of Resourcing, Capability and Workforce Delivery is a senior leadership position within HMRC's new HR Operating Model. It is designed to strengthen strategic impact, support transformation, improve workforce outcomes, and align HR activities with business priorities. The model is underpinned by clear accountability, strong enterprise-wide collaboration, and evidence-led decision-making.
The Director is responsible for ensuring that HMRC possesses the skills, capacity, and agility necessary to fulfil both operational and transformation objectives. This role unites workforce planning, resourcing, internal mobility, capability, and career development, delivering a cohesive and forward-looking workforce system.
With a strong cross-HMRC focus, the Director builds effective relationships with senior leaders to shape workforce strategy and ensure the organisation has the right skills, capacity and deployment flexibility to meet current and future needs.
Through insight-led planning and robust risk management, the role enables leaders to make informed, transparent workforce decisions. By championing a modern, skills-based, and data-driven workforce model, the Director facilitates improved planning, agile talent deployment, and well-defined career pathways, ensuring alignment with HMRC's strategic risks and priorities.
Overseeing a budget of £33.1m, the Director leads a directorate of 286 FTE, including line management of six Deputy Directors and oversight of key portfolios covering resourcing, recruitment, job architecture, workforce planning, talent, and learning and capability. These functions are integrated to support more effective decision-making, faster deployment of people, and clearer career pathways.
Candidate Information Session
The vacancy holder, Helen Pickles, will be hosting a livestream event on Friday 10 April 2026 for applicants who wish to learn more about the role, People and Places Group, and HMRC. There will be time for you to ask questions directly to Helen and we will also discuss the application process and next steps.
Please register your interest here:
Information Session: Director Resourcing, Capability & Workforce Delivery
Job description
The Director has ownership of HMRC's job architecture and capability framework, establishing consistent standards for organisational design, workforce planning, and career development. The Director translates strategic priorities into actionable workforce plans in collaboration with senior leaders.
Strengthening the use of workforce insight is a core focus. By leveraging data, digital tools, and HR technology, the Director drives evidence-based decisions and continuous improvement across workforce services.
In addition, the role is central to embedding the HR operating model, improving governance, reducing duplication, and enhancing the experience for leaders and colleagues. The Director also represents HMRC within the wider Civil Service, contributing to the Civil Service People Strategy.
Key Responsibilities
Applicants should demonstrate the following essential criteria:
Minimum MCIPD is required upon entry with a commitment to achieving Chartered Fellow of CIPD (FCIPD) if not currently held.
Benefits
Alongside your salary of £100,000, HM Revenue and Customs contributes £28,970 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Pension
Your Civil Service pension is a valuable part of your total reward and is one of your biggest benefits.
When you join the Civil Service, you get access to the alpha pension with a generous employer contribution of 28.97% and some of the lowest member contributions in the public sector.
Please visit Civil Service Pension Scheme for more information.
Annual Leave and Bank Holiday Allowance
25 days annual leave, increasing to 30 days after 5 years' service (allowance pro-rata for part-time colleagues).
This is complemented by one days paid privilege leave to mark the King's Birthday and is in addition to your public holidays.
Equality, Diversity & Inclusion
The Civil Service values and supports all its employees. At HMRC we want to create great places to work that are welcoming to all - where there is a strong sense of belonging and community.
We embed inclusion in everything we do. Senior Civil Servants play a crucial role in promoting and maintaining inclusive behaviours, addressing disparities and reporting progress.
Our HMRC equality objectives 2024-2028 describe how we are working to become a more inclusive and representative organisation reflective of our values.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
All applications need to be submitted via Civil Service Jobs no later than 23:55 on Sunday 19 April 2026 and must include:
Please note, due to workforce restrictions, Croydon, Stratford and Newcastle are only available to existing HMRC employees.
For all campaign queries including assistance with your application or if you need to discuss a reasonable adjustment, please contact Jashim Ahmed Head of Executive Resourcing, at scs.resourcing@hmrc.gov.uk
Candidate Information Session
The vacancy holder, Helen Pickles, will be hosting a livestream event on Friday 10 April 2026 for applicants who wish to learn more about the role, People and Places Group, and HMRC. There will be time for you to ask questions directly to Helen and we will also discuss the application process and next steps.
Please register your interest here:
Information Session: Director Resourcing, Capability & Workforce Delivery
Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window) .
See our vetting charter (opens in a new window) .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
Attachments
Director of Resourcing, Capability and Workforce Delivery_Candidate Information Pack Opens in new window (pdf, 1056kB)
Job summary
The Director of Resourcing, Capability and Workforce Delivery is a senior leadership position within HMRC's new HR Operating Model. It is designed to strengthen strategic impact, support transformation, improve workforce outcomes, and align HR activities with business priorities. The model is underpinned by clear accountability, strong enterprise-wide collaboration, and evidence-led decision-making.
The Director is responsible for ensuring that HMRC possesses the skills, capacity, and agility necessary to fulfil both operational and transformation objectives. This role unites workforce planning, resourcing, internal mobility, capability, and career development, delivering a cohesive and forward-looking workforce system.
With a strong cross-HMRC focus, the Director builds effective relationships with senior leaders to shape workforce strategy and ensure the organisation has the right skills, capacity and deployment flexibility to meet current and future needs.
Through insight-led planning and robust risk management, the role enables leaders to make informed, transparent workforce decisions. By championing a modern, skills-based, and data-driven workforce model, the Director facilitates improved planning, agile talent deployment, and well-defined career pathways, ensuring alignment with HMRC's strategic risks and priorities.
Overseeing a budget of £33.1m, the Director leads a directorate of 286 FTE, including line management of six Deputy Directors and oversight of key portfolios covering resourcing, recruitment, job architecture, workforce planning, talent, and learning and capability. These functions are integrated to support more effective decision-making, faster deployment of people, and clearer career pathways.
Candidate Information Session
The vacancy holder, Helen Pickles, will be hosting a livestream event on Friday 10 April 2026 for applicants who wish to learn more about the role, People and Places Group, and HMRC. There will be time for you to ask questions directly to Helen and we will also discuss the application process and next steps.
Please register your interest here:
Information Session: Director Resourcing, Capability & Workforce Delivery
Job description
The Director has ownership of HMRC's job architecture and capability framework, establishing consistent standards for organisational design, workforce planning, and career development. The Director translates strategic priorities into actionable workforce plans in collaboration with senior leaders.
Strengthening the use of workforce insight is a core focus. By leveraging data, digital tools, and HR technology, the Director drives evidence-based decisions and continuous improvement across workforce services.
In addition, the role is central to embedding the HR operating model, improving governance, reducing duplication, and enhancing the experience for leaders and colleagues. The Director also represents HMRC within the wider Civil Service, contributing to the Civil Service People Strategy.
Key Responsibilities
- Lead workforce capability and skills development, ensuring learning and development remain aligned to changing organisational needs and future skill requirements.
- Set the strategic direction for learning and development, championing digital learning, continuous development, and clear pathways for career progression.
- Establish and maintain strong governance and accountability across all workforce management activity, setting clear expectations to ensure quality, consistency, and compliance.
- Drive continuous improvement across workforce services , embedding feedback loops, service metrics, and customer insight to refine delivery and improve
- Provide enterprise leadership across HR , fostering a unified leadership team with shared purpose, clear accountabilities, and aligned priorities.
- Create clarity of decision-making and prioritisation , ensuring resources are focused on the highest-value activities and organisational
- Lead by example in evidence-based practice , using data and insight to inform decisions, measure impact, and drive sustained improvement.
- Actively address fragmentation, duplication, and inefficiency , ensuring workforce services and initiatives are joined-up, streamlined, and consistently
- Model and promote a culture of empowerment, collaboration , and visible accountability , enabling teams to innovate, learn, and deliver at pace.
- Provide enterprise leadership across HMRC and the wider Civil Service , leading integration with the Unity technology estate to maximise automation , workflow design, and digital simplification.
- Working with the Government People Group to shape Civil Service people priorities, contribute to the Civil Service People Strategy, and advise and support the Civil Service People Board.
Applicants should demonstrate the following essential criteria:
- Proven senior HR leadership experience in a large, complex organisation, with a strong track record across workforce planning, resourcing, learning, and talent development.
- Demonstrated ability to lead large-scale organisational change, delivering measurable business impact and service improvements in fast- moving, high -pressure environments.
- Strong strategic thinking and business acumen, with the ability to translate organisational priorities into clear, deliverable HR strategies.
- High level of digital and data literacy, using insight and analytics to inform decision -making, improve workforce supply and address capability gaps.
- Excellent stakeholder engagement, communication and influencing skills, with the ability to collaborate across organisational boundaries and inspire teams through change.
- Sound knowledge of HR policy, governance, compliance, and employment frameworks , with a commitment to high standards , robust governance, and value for money.
- Demonstrable commitment to diversity, equity, and inclusion, fostering an inclusive culture, strong employee experience, and continuous improvement .
- Be a Chartered Fellow of CIPD (FCIPD). Minimum MCIPD is required upon entry with a commitment to achieving FCIPD if not currently held.
Minimum MCIPD is required upon entry with a commitment to achieving Chartered Fellow of CIPD (FCIPD) if not currently held.
Benefits
Alongside your salary of £100,000, HM Revenue and Customs contributes £28,970 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Pension
Your Civil Service pension is a valuable part of your total reward and is one of your biggest benefits.
When you join the Civil Service, you get access to the alpha pension with a generous employer contribution of 28.97% and some of the lowest member contributions in the public sector.
Please visit Civil Service Pension Scheme for more information.
Annual Leave and Bank Holiday Allowance
25 days annual leave, increasing to 30 days after 5 years' service (allowance pro-rata for part-time colleagues).
This is complemented by one days paid privilege leave to mark the King's Birthday and is in addition to your public holidays.
Equality, Diversity & Inclusion
The Civil Service values and supports all its employees. At HMRC we want to create great places to work that are welcoming to all - where there is a strong sense of belonging and community.
We embed inclusion in everything we do. Senior Civil Servants play a crucial role in promoting and maintaining inclusive behaviours, addressing disparities and reporting progress.
Our HMRC equality objectives 2024-2028 describe how we are working to become a more inclusive and representative organisation reflective of our values.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
All applications need to be submitted via Civil Service Jobs no later than 23:55 on Sunday 19 April 2026 and must include:
- A CV detailing your career history, key responsibilities and achievements accounting for any employment gaps within the last two years.
- Essential qualifications as specified in the person specification.
- A Statement of Suitability of no more than two A4 pages including why this role interests you and evidencing your suitability for the role, with reference to the essential criteria.
Please note, due to workforce restrictions, Croydon, Stratford and Newcastle are only available to existing HMRC employees.
For all campaign queries including assistance with your application or if you need to discuss a reasonable adjustment, please contact Jashim Ahmed Head of Executive Resourcing, at scs.resourcing@hmrc.gov.uk
Candidate Information Session
The vacancy holder, Helen Pickles, will be hosting a livestream event on Friday 10 April 2026 for applicants who wish to learn more about the role, People and Places Group, and HMRC. There will be time for you to ask questions directly to Helen and we will also discuss the application process and next steps.
Please register your interest here:
Information Session: Director Resourcing, Capability & Workforce Delivery
Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window) .
See our vetting charter (opens in a new window) .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : Jashim Ahmed
- Email : scs.resourcing@hmrc.gov.uk
- Email : scs.resourcing@hmrc.gov.uk
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
Attachments
Director of Resourcing, Capability and Workforce Delivery_Candidate Information Pack Opens in new window (pdf, 1056kB)
