Lead Agile Delivery Manager

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

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The Chief Digital Information Office delivers complex, high-value products and platforms that support HMRC's strategic goals and improve outcomes for millions of users. We work in multidisciplinary teams using modern Agile delivery practices to deliver services at scale and improve outcomes for users.

Within CDIO, the Chief Engineering and Platform Office (CEPO) is leading HMRC's technology transformation, simplifying systems, modernising delivery, and building a future-ready digital landscape through scalable, service-based solutions.

We are committed to providing an inclusive, supportive and flexible working environment where colleagues can thrive.

As a Lead Agile Delivery Manager, you will be responsible for driving delivery performance across multiple platform teams, delivering a platform-as-a-service for hundreds of users. You will guide, mentor and enable multidisciplinary teams, champion modern Agile delivery practices, and shape delivery strategy across CDIO.

Job description

This is an exciting opportunity to join HMRC's Chief Engineering and Platform Office (CEPO) as a Lead Agile Delivery Manager on the Multi-channel Digital Tax Platform (MDTP).

As Lead Agile Delivery Manager, you will act as a senior delivery leader across several platform engineering teams that make up MDTP - an award-winning Platform-as-a-Service that hosts HMRC's front-end digital services. Working alongside MDTP's Lead Platform Owner and Technical Architect, you will remove organisational blockers, support teams in improving flow, set best practice for delivery within a platform engineering context, drive value through delivery and create an environment that produces and encourages high-performing teams.

Person specification

A people focussed leader, you are an effective communicator who builds trust at all levels, from delivery teams to senior stakeholders. You demonstrate resilience, sound judgement and a passion for growing capability in others. You foster inclusive, psychologically safe environments where teams can thrive and deliver their best work.

• Demonstrates strong leadership, building trust, safety and empowerment across multiple teams.
• Has proven ability to coach multiple teams to become high-performing, self-organising and continuously improving.
• Communicates clearly and confidently, maintaining effective relationships with stakeholders, senior leaders and delivery teams.
• Shows confidence in negotiation and alignment of teams around shared goals and effectively.
• Encourages a culture of continuous learning and development - Promotes agile and outcome focused ways of working to enable early value delivery and iteration.
• Works effectively with Profession Leads.
• Brings experience supporting technical teams in complex cloud or platform engineering environments.
• Contributes actively to the Agile Delivery community, supporting the growth of the profession.

You will also play a key role in building Delivery Management capability across your business area and CDIO - coaching Delivery Managers, strengthening community of practice engagement, and influencing ways of working at organisational level. You will model strong, inclusive leadership behaviours and help cultivate a culture of continuous improvement and high performance.

You are a credible and experienced senior delivery professional with substantial experience delivering complex digital services within large organisations. You bring a calm, pragmatic leadership style and the ability to balance delivery pace with thoughtful risk management.

Key Responsibilities:

• Lead and oversee delivery across the multiple Agile teams that make up the platform, ensuring alignment to strategic priorities and delivery of user-centred outcomes.
• Coach, mentor and develop Delivery Managers and Senior Delivery Managers, supporting high performance and professional growth.
• Remove systemic impediments by collaborating with senior leaders across Product, Engineering and Design.
• Champion Agile, Lean and flow-based delivery approaches, ensuring consistent application at scale.
• Drive effective planning and prioritisation, enabling transparency and shared understanding of delivery goals.
• Promote psychological safety and collaborative team culture, modelling inclusive leadership behaviours.
• Use delivery metrics and data-driven insight to inform decisions, manage risks and continuously improve delivery performance.
• Guide teams through uncertainty, helping them navigate complexity, ambiguity and organisational change.
• Strengthen the Delivery Management community of practice, leading capability uplift and knowledge sharing.

Essential Criteria:
• Extensive experience leading delivery across multiple complex digital products and/or platforms in an agile environment.
• Deep expertise in Agile delivery methods, tools and techniques, applied in varied and challenging contexts and ability to set the standard for delivery best practice.
• Proven experience working with a platform/product manager (or equivalent) to deliver a high-value Platform-as-a-Service that is user-focussed, and coaching teams in Agile, outcome-based delivery.
• Experience delivering a platform roadmap made up of multiple products, tools, and capabilities: and/or experience of delivering multiple multidisciplinary teams.
• Experience managing multiple priorities on large scale, high-visibility deliveries: managing cross-team dependencies, identifying, resolving and forward-planning to mitigate teams blocking each other to maintain momentum.
• Highly effective stakeholder-management skills, including influencing senior leaders and shaping strategic direction.
• Strong track record coaching and developing Delivery Managers, supporting professional capability growth.

Technical skills

We'll assess you against these technical skills during the selection process:

• Agile and Lean practices
• Team Dynamics and Collaboration

We only ask for evidence of these technical skills on your application form:

• Team Dynamics and Collaboration

Benefits

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and any relevant experience, maximum word limit 150 words per role. The successful applicant will need to demonstrate relevant experience and effective delivery of the Essential Criteria outlined in the advert.
• Separate 250-word statement addressing the Technical Skill Team dynamics and Collaboration against the Government Digital and Data Profession Capability Framework required for this role.

Sift

In the event of a large number of applications being received, an initial sift may be held on the CV.

At full sift, your CV and your technical skills statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

At Interview, you will be asked questions related to the technical statement you provided at application. You will also be asked technical skills questions pertaining to agile and lean practices, and team dynamics and collaboration.

Interviews will take place via video link.

Sift and interview dates to be confirmed.

Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form . Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .

Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.

Sponsorship

We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.

If successful in your application, you will need your National Insurance number for the onboarding process.

Download the HMRC app now and save your National Insurance number to your digital phone wallet.

How to download the HMRC app and sign up for an account

Download the free HMRC app from the App Store or Google Play store.

If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.

You'll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.

You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services .

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and appointments will be made in strict merit order until the set demand is filled. If successful, you will be informed when we reach your position on the merit list.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Hybrid working at HMRC

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

Technical Support

If you are experiencing problems that cannot be resolved by our ' help ' section, then technical support is available. You will receive a reply in 2 working days.

Important information for existing HMRC contractual homeworkers

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK .

Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a standard (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Chloe Lambourne
• Email : chloe.lambourne@hmrc.gov.uk

Recruitment team

• Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk

Further information
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.