Lead Chartered Valuation Surveyor

About the job

Job summary

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This role is part of HMRC Valuation Office, formerly known as the Valuation Office Agency. We have recently integrated into HMRC.

HMRC Valuation Office (VO) are the public sector's property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.

Job description

Role Overview

These roles sit within the National Valuation Unit (NVU), which is a dynamic specialist team delivering valuations for the most complex and high value properties across England and Wales.

At NVU, we pride ourselves on fostering a collaborative and supportive environment where talented individuals work together towards shared objectives. We are committed to promoting a healthy work-life balance and flexibility, recognizing that our colleagues have diverse personal commitments. To support this, we offer a variety of working patterns, enabling our team members to manage their personal responsibilities while enjoying a rewarding and fulfilling career. You will be surrounded by highly experienced and respected colleagues who will support your professional development and help enhance your knowledge and practice. Additionally, you will benefit from excellent training and resources designed to facilitate your growth.

This is a senior technical role combining valuation expertise, leadership and stakeholder engagement , primarily focusing on the delivery of complex non-domestic casework. It offers a unique opportunity to make a substantial impact on national valuation practices while collaborating with industry-leading professionals. You will play a crucial role in shaping the VOA's approach to complex valuations, ensuring fairness and accuracy across England and Wales.

As key members of the leisure and civic team within the NVU, you will deliver expert technical advice, direction and support at the highest level of complexity for a diverse portfolio of classes. A particularly important aspect of the role will be ensuring that consistency of approach is adopted across the Valuation Office network allowing you to make a significant contribution to the performance of both NVU and the VO as a whole.

Alongside your technical responsibilities, you will provide leadership, coaching and mentoring to surveyors and caseworkers, helping to develop professional capability. You will also contribute to service improvement, risk management and the achievement of organisational objectives.

This is an excellent opportunity to undertake challenging work, influence strategic outcomes and contribute to the development of the next generation of valuation professionals while working with a wide range of public sector stakeholders.

Key responsibilities

• Lead and deliver complex Non-Domestic Rating casework within defined national classes ensuring professional, evidence-based outcomes.
• Providing technical leadership, guidance and support to NVU caseworkers and across the wider network.
• Leading group pre-challenge review schemes (GPCR's) and other forms of central discussion. Providing overall leadership of relevant Class Co-ordination Teams (CCTs).
• Supporting and driving the delivery of the Revaluation Programme, including (but not limited to) evidence gathering/analysis, writing practice notes and leading central discussions on prior agreement.
• Provide expert witness and advocacy in complex litigation at Valuation Tribunal England/ Wales (VTE/VTW) and Upper Tribunal (Lands Chamber) - UTLC and beyond.
• Undertake Peer Review and RV Assurance as required on complex, high risk or high profile valuations.
• Develop and maintain strong relationships with clients, stakeholders and professional partners including Ministerial level where necessary.
• Liaising with Strategy & Policy and Communication teams on politically sensitive issues, media interest and in respect of large RV changes.
• Supporting the National Valuation Unit management team in the delivery of the Unit's and the Business Stream's objectives.
• Identify emerging risks, issues and opportunities, making recommendations to support effective outcomes.
• Support capability development through coaching, mentoring and knowledge sharing.
• Contribute to continuous improvement activities, promoting consistency, innovation and professional excellence.
• Maintain awareness of legislative, professional, economic and policy developments affecting valuation practice.

Person specification

We are looking for an experienced Chartered Valuation Surveyor with strong technical credibility, excellent communication skills and a proven ability to lead others. You will be comfortable working with complex issues, influencing stakeholders and delivering high-quality outcomes while supporting the development of colleagues and maintaining professional standards.

Essential Requirements

• MRICS/FRICS or IRRV(hons), qualified in the valuation or real estate pathways.
• In depth technical Rating knowledge of the contractor's basis and/or receipts and expenditure basis of rating valuation, the current issues with these methods and the classes of property that deploy it's use with the ability to interpret and apply legislation and case law, particularly relevant legislative and common law frameworks.
• Excellent verbal and written communication skills with the ability to produce clear, concise and well-reasoned reports, and to present complex technical information confidently to a range of audiences, including in Tribunal settings.
• Strong analytical and judgment skills in interpreting a range of evidence to provide relevant advice and reach sound conclusions.
• Strong stakeholder management and influencing skills with the ability to build trusted relationships, negotiate effectively and achieve mutually acceptable outcomes with a diverse range of customers and stakeholders.
• Demonstrable leadership skills with the ability to motivate, develop and support others to achieve organisational objectives.
• Understanding of the commercial, economic and policy environment to inform decision making.

Licences
A full UK Driving Licence is essential to this role. This role requires regular travel to inspect specialist sites Surveyors are also required to transport PPE and surveying equipment to and from sites. A full UK driving licence is considered necessary for this role. However, if you are disabled within the meaning of the Equality Act 2010 and do not hold a full driving licence, please contact the vacancy holder before you start /submit your application. We will discuss your circumstances with you and consider whether any reasonable adjustments or alternative arrangements can be made to enable you to undertake the role.

Qualifications
Full RICS Professional membership (MRICS or FRICS) or IRRV

Memberships
Full RICS Professional membership (MRICS or FRICS) or IRRV

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Making Effective Decisions
• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• You will be asked 2 technical questions at interview to assess your professional knowledge and experience of complex valuation surveying work.

Benefits

Alongside your salary of £59,342, HM Revenue and Customs contributes £17,191 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance that starts at 25 days, increasing by a day for every year of qualifying service up to a maximum of 30 days and a Civil Service Pension with an average employer contribution of 28.97%.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

How to Apply

If you can meet our person requirements above, we are keen to hear from you. To apply for this post, you must complete an online application with the following:

A CV setting out your Job History and Qualifications.

A Personal Statement (maximum 750 words) please outline your suitability for the role. Please pay particular attention to the 'Essential Requirements' and 'Person Specification' outlined in the advert when providing your answer.

Sift 5th & 6th November 2026. Please note these dates are provisional and may be subject to change.

We will assess you on your CV, Personal Statement, Memberships & Qualifications.

Should there be a large number of applicants, an initial sift will be made on:

Lead Criteria - In depth technical Rating knowledge of the contractor's basis and/or receipts and expenditure basis of rating valuation, the current issues with these methods and the classes of property that deploy it's use with the ability to interpret and apply legislation and case law, particularly relevant legislative and common law frameworks.

Interviews w/c 23rd November 2026. Please note these dates are provisional and may be subject to change. These will be confirmed should you be invited to interview.

Interviews are currently taking place using Microsoft Teams. We will provide more detail if you are shortlisted for interview.

We will assess you on the Behaviours listed in the job description, Technical Skills and a Presentation.

At the interview, the panel can then probe further and ask applicants to provide further specific examples that show how they best demonstrate their skills.

Presentation

You will be required to conduct a 10-minute presentation. Information on the presentation topic will be provided to you if you are shortlisted for interview.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you.

If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: resourcingteamvo@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Application Hints and Tips

For more information on Success Profiles, tips on how to write a successful application and find out more about what's involved in the application process please visit About the application process , Civil Service Careers (civil-service-careers.gov.uk).

Further Information

Sponsorship

Applicants needing sponsorship to work in the UK are welcome to apply. This will be discussed at offer stage, and will be considered against the relevant Home Office rules at that time

Hybrid working at HMRC

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

Contact the UBS Recruitment Team via resourcingteamvo@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Locations

As part of the application process, you will be asked to tell us which of the locations available you can work in. You will be able to specify 1 options. Please be aware that you can be posted to any location that you put in your preferences. If you would only like to be posted to one location, please confirm one location only.

Successful candidates must select one of the locations noted in this advert as their base office and will be expected to undertake regular travel to this location under HMRC hybrid working policy.

Our Eastbourne office is currently closed for refurbishments. Successful candidates selecting this location will be required to attend an alternative office until the site reopens in 2027.

Transitional Sites Information

If your location preference is for the following sites, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Civic Centre, Oystermouth Road, Swansea - moving to Sandringham Park, Swansea

You will be given more information about what this means at the job offer stage.

Driving Licence

A full UK Driving Licence is essential to this role. However, if you are considered disabled under the Equality Act 2010 and do not hold a full driving licence, we will consider your application. Please contact resourcingteamvo@hmrc.gov.uk before you start/submit your application with your details to discuss this further.

Terms & Conditions

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within 5 year period following a dismissal for carrying out internal fraud against government.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Reserve Lists

If we have more successful candidates than available vacancies, we will hold a 6-month reserve list. During that time, we may use the list to fill the same, or similar roles with closely matching essential criteria, without further testing of merit. Any appointments from the Reserve list will be made in strict merit order.

Concerns/Complaints

If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner's Recruitment Principles, you may make a complaint, by contacting the Central Recruitment Team at the following address: resourcingteamvo@hmrc.gov.uk

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a standard (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Nicki Roberts
• Email : nicola.roberts1@hmrc.gov.uk

Recruitment team

• Email : voarecruitment.grs@cabinetoffice.gov.uk

Further information
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: https://civilservicecommission.independent.gov.uk/recruitment-principles/