Lead Platform Product Owner (Identity)
Lead Platform Product Owner (Identity)
- Closing on: May 5 2026
- £71,725 - £79,481
About the job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
HMRC has been a major adopter of cloud technology for over a decade. We are now entering the next phase of that journey-focused on unlocking greater value from Identity capabilities and adopting a single Identity approach that supports HMRC to build resilient, modern services at scale for millions of people across the UK. You will help change how HMRC builds and run services
We are seeking an exceptional Lead Platform Product Owner (Identity) within Enterprise Cloud Services (ECS), part of the Chief Digital & Information Group (CDIO). This is a senior, organisation wide leadership role shaping one of the largest and most complex Cloud Platform and Entra ID estates in the UK public sector. You will own a core Identity platform used by hundreds of consumers and delivery teams.
Central to this role is treating the platform as a first-class product-driven by clear outcomes, strong user focus, meaningful metrics and continuous improvement. Working closely with engineering, architecture and service teams, you will champion self-service, automation, paved roads and developer experience, while meeting demanding standards for security, resilience and cost efficiency.
Operating at the intersection of technology, product and organisational strategy, you will play a defining role in HMRC's cloud transformation and platform community, the role involves travel and 60% office based.
Job description
The Role
As Lead Platform Product Owner (Identity), you will set and own the vision, strategy and roadmap for a HMRC Enterprise Identity and Access Management platform, built on Microsoft Entra ID that supports services operating at national scale. You will own complex identity challenges including tenant-scale Conditional Access design, hybrid identity patterns, privileged access, service-to-service identity, and secure onboarding at organisational scale.
You will bring a product-led, outcome-focused mindset to platform ownership, combining technical credibility with a deep understanding of the needs of developers, delivery teams and the wider organisation. You will shape the platform as a paved road - secure by default, scalable, cost-effective and easy to consume - reducing cognitive load on teams and enabling them to deliver high-quality services at pace.
As the senior advocate for the platform, you will drive adoption and continuous improvement through the intelligent use of metrics, usage data and feedback. You will clearly articulate the platform's value and strategic importance to senior leaders, technical communities and non-technical stakeholders, positioning it as a foundational capability for HMRC's long-term digital ambitions. Operating across multiple federated delivery teams, you will prioritise platform investment, manage dependencies and influence direction and outcomes through strong interpersonal and leadership skills. You'll set the standard for modern platform product management-embedding secure by default, scalable and cost-effective capabilities, and creating an environment where teams can innovate safely and deliver at pace. This is a high impact leadership role offering significant scope to shape strategy, grow influence, and develop the next generation of platform product leaders within HMRC.
Person specification
Key Responsibilities
Platform Engagement, Vision & Evangelism
Essential Criteria:
The successful candidate must be able to clearly demonstrate evidence of the following essential criteria:
Technical Expertise
For more information on where you might be working, review this information on our locations .
If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
These sites are:
Leeds Locations
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.
Technical skills
We'll assess you against these technical skills during the selection process:
Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Experience and Technical skills.
How to Apply
As part of the application process, you will be asked to provide the following:
Further details around what this will entail are listed on the application form.
Sift
At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
You will be asked to provide a presentation, of no more than 10 minutes related to the role of Platform Product Owner and take part in a scenario based questions and technical questions interview. Further details will be provided prior to the interview to successful candidates.
When answering you will be required to provide a specific instance from your career which demonstrates the technical skill or experience in question. You would be advised prepare specific examples from you career in advance.
You will be advised to apply the STAR (Situation, Task, Action, Result) technique when delivering examples. You would be encouraged to prepare demonstratable examples of your experience ahead of the interview to ensure meaningfulness and completeness.
Interviews will take place via video link. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form . Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .
The HMRC app can help you with your application
The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.
If successful in your application, you will need your National Insurance number for the onboarding process.
Download the HMRC app now and save your National Insurance number to your digital phone wallet.
How to download the HMRC app and sign up for an account
Download the free HMRC app from the App Store or Google Play store.
If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.
You'll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.
You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services .
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
Technical Support
If you are experiencing problems that cannot be resolved by our ' help ' section, then technical support is available. You will receive a reply in 2 working days.
Additional Security Information
Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
From 1 April 2026, applicants will be required to meet updated nationality and residency requirements so that National Security Vetting (NSV) checks can be conducted. If this affects you, we will give you more information at the appropriate time.
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK .
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) .
See our vetting charter (opens in a new window) .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
HMRC has been a major adopter of cloud technology for over a decade. We are now entering the next phase of that journey-focused on unlocking greater value from Identity capabilities and adopting a single Identity approach that supports HMRC to build resilient, modern services at scale for millions of people across the UK. You will help change how HMRC builds and run services
We are seeking an exceptional Lead Platform Product Owner (Identity) within Enterprise Cloud Services (ECS), part of the Chief Digital & Information Group (CDIO). This is a senior, organisation wide leadership role shaping one of the largest and most complex Cloud Platform and Entra ID estates in the UK public sector. You will own a core Identity platform used by hundreds of consumers and delivery teams.
Central to this role is treating the platform as a first-class product-driven by clear outcomes, strong user focus, meaningful metrics and continuous improvement. Working closely with engineering, architecture and service teams, you will champion self-service, automation, paved roads and developer experience, while meeting demanding standards for security, resilience and cost efficiency.
Operating at the intersection of technology, product and organisational strategy, you will play a defining role in HMRC's cloud transformation and platform community, the role involves travel and 60% office based.
Job description
The Role
As Lead Platform Product Owner (Identity), you will set and own the vision, strategy and roadmap for a HMRC Enterprise Identity and Access Management platform, built on Microsoft Entra ID that supports services operating at national scale. You will own complex identity challenges including tenant-scale Conditional Access design, hybrid identity patterns, privileged access, service-to-service identity, and secure onboarding at organisational scale.
You will bring a product-led, outcome-focused mindset to platform ownership, combining technical credibility with a deep understanding of the needs of developers, delivery teams and the wider organisation. You will shape the platform as a paved road - secure by default, scalable, cost-effective and easy to consume - reducing cognitive load on teams and enabling them to deliver high-quality services at pace.
As the senior advocate for the platform, you will drive adoption and continuous improvement through the intelligent use of metrics, usage data and feedback. You will clearly articulate the platform's value and strategic importance to senior leaders, technical communities and non-technical stakeholders, positioning it as a foundational capability for HMRC's long-term digital ambitions. Operating across multiple federated delivery teams, you will prioritise platform investment, manage dependencies and influence direction and outcomes through strong interpersonal and leadership skills. You'll set the standard for modern platform product management-embedding secure by default, scalable and cost-effective capabilities, and creating an environment where teams can innovate safely and deliver at pace. This is a high impact leadership role offering significant scope to shape strategy, grow influence, and develop the next generation of platform product leaders within HMRC.
Person specification
Key Responsibilities
Platform Engagement, Vision & Evangelism
- Define, communicate, and evolve a clear platform vision, underpinned by user insight, organisational priorities, and measurable outcomes.
- Act as the evangelist for the platform, promoting its value, capabilities, and roadmap through active engagement, outreach, and collaboration with delivery teams and stakeholders.
- Establish and use meaningful engagement and adoption metrics, feedback loops, and usage data to assess platform performance and inform decision-making.
- Proactively gather qualitative and quantitative feedback from users and stakeholders to shape platform direction and improve customer experience.
- Own and manage the end-to-end platform product backlog, clearly prioritising work based on business value, technical risk, and user needs.
- Coordinate delivery across multiple, federated platform and product teams, ensuring alignment, transparency, and effective dependency management.
- Enable teams to deliver autonomously while maintaining coherence across the wider platform, ensuring consistent standards, interfaces, and outcomes.
- Measure delivery impact and outcomes, ensuring the platform delivers tangible benefits at pace
- Set the standard for product management within the Identity Platform space and mentor other roles to improve product approaches.
- Proven technical leadership for the Entra ID Identity platform, ensuring solutions are secure, scalable, resilient, and cost effective.
- Shape and assure platform capabilities including CI/CD, Entra ID architectures, networking, security, and integration with wider enterprise services, ensuring these are secure-by-default and scalable by design.
- Work in close partnership with architecture, security, and engineering communities to embed modern cloud technologies, patterns, and practices that continuously improve platform maturity and developer experience.
- Embed security and compliance into the platform through automation and policy-as-code, enabling teams to deliver at pace while meeting governance and regulatory requirements by default.
- Build strong, trusting relationships with senior stakeholders, delivery teams, and external partners, aligning platform priorities with organisational objectives.
- Communicate complex technical and product concepts clearly to both technical and non-technical audiences.
- Influence decisions and outcomes without direct authority, balancing competing priorities and resolving conflict constructively.
- Champion a culture of collaboration, transparency, and continuous improvement across the platform community.
- Lead and grow an internal Identity community of practice, setting standards and patterns for secure authentication and access across HMRC.
Essential Criteria:
The successful candidate must be able to clearly demonstrate evidence of the following essential criteria:
Technical Expertise
- Extensive, hands-on experience designing and operating Microsoft Entra ID at enterprise scale, including hybrid identity, Conditional Access, and privileged access.
- Expertise in identity protocols (SAML, OAuth 2.0, OpenID Connect, SCIM) and governance frameworks, such as conditional access and privileged identity management.
- Proficient in automation and integration using PowerShell, Microsoft Graph APIs, and infrastructure-as-code tools.
- Proven ability to embed shift-left principles into platform design, improving developer experience by providing secure-by-default capabilities with compliance and assurance.
- Proven product/platform ownership in enterprise tech, with ability to create/manage technical roadmaps and align stakeholders.
- Demonstrable experience identifying, prioritising, and delivering measurable customer value through platform-led products and services.
- Experience of working with agile teams and translating technical requirements into platform capabilities.
- Leading federated/distributed teams and managing stakeholders across business and technical domains.
- Strong stakeholder management skills with demonstrated ability to influence outcomes across multiple teams and senior stakeholders without direct authority.
- Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO) or equivalent.
- Experience with enterprise identity governance tools.
- Knowledge of zero-trust architecture.
- Microsoft certifications in Identity and Access (SC-300, MS-500, AZ-104).
- Experience in highly regulated industries (financial services, healthcare).
- Familiarity with competing identity platforms (Okta, Ping Identity, SailPoint).
- Experience with platform engineering and site reliability engineering (SRE) practices
- Previous experience in financial services, healthcare, or other highly regulated industries.
For more information on where you might be working, review this information on our locations .
If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
These sites are:
- Telford Plaza, Telford - moving to Parkside Court, Telford
Leeds Locations
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.
Technical skills
We'll assess you against these technical skills during the selection process:
- You will be asked to provide a presentation, of no more than 10 minutes related to the role of Platform Product Owner and take part in a scenario based questions and technical questions interview.
Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Experience and Technical skills.
How to Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history and previous experience. Your CV should be limited to your last 3 roles and no more than 200 words per role.
- A 1000-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience from your career reflect the criteria of the role. Provide specific instances from your career detailing successes where you can.
Further details around what this will entail are listed on the application form.
Sift
At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
You will be asked to provide a presentation, of no more than 10 minutes related to the role of Platform Product Owner and take part in a scenario based questions and technical questions interview. Further details will be provided prior to the interview to successful candidates.
When answering you will be required to provide a specific instance from your career which demonstrates the technical skill or experience in question. You would be advised prepare specific examples from you career in advance.
You will be advised to apply the STAR (Situation, Task, Action, Result) technique when delivering examples. You would be encouraged to prepare demonstratable examples of your experience ahead of the interview to ensure meaningfulness and completeness.
Interviews will take place via video link. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form . Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .
The HMRC app can help you with your application
The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.
If successful in your application, you will need your National Insurance number for the onboarding process.
Download the HMRC app now and save your National Insurance number to your digital phone wallet.
How to download the HMRC app and sign up for an account
Download the free HMRC app from the App Store or Google Play store.
If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.
You'll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.
You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services .
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
- Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
Technical Support
If you are experiencing problems that cannot be resolved by our ' help ' section, then technical support is available. You will receive a reply in 2 working days.
Additional Security Information
Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
From 1 April 2026, applicants will be required to meet updated nationality and residency requirements so that National Security Vetting (NSV) checks can be conducted. If this affects you, we will give you more information at the appropriate time.
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK .
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) .
See our vetting charter (opens in a new window) .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : Doug Rogers
- Email : doug.rogers@hmrc.gov.uk
- Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
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