Operating Model Improvement Lead
Operating Model Improvement Lead
- Temporary
- Closing on: Jan 16 2026
- Competitive
We want to maximise the potential of everyone who chooses to work for us. We offer a great work life balance. You have the opportunity to work at any of our brand-new Regional Centres and to also work remotely. Contracts vary in length dependent upon the project with the possibility to extend.
Your time spent with us short or long term will be invaluable - your skills and expertise are needed to deliver the largest digital and transformation projects in Government. There really couldn’t be a better time to join HMRC for your new contract opportunity!
Purpose
Rapidly assess and enhance the CDIO target operating modelincluding ways of working, processes, governance, and organisational designto accelerate value delivery across CDIO.
Key Outcomes / KPIs
Operating model changes delivered and adopted (playbook/patterns, process simplifications).
Flow efficiency , cycle time , handoffs across priority teams.
Achieve governance clarity through improved decision rights, cadences and auditable trails.
Quarterly alignment (OKRs) embedded; with measurable improvements in delivery.
Organisation design agreed and implemented.
Priority Deliverables
Operating Model diagnostic & backlog with quantified value, risks, dependencies.
Governance lightweights aligned to OMAB (decision rights, boards, artefacts).
Tooling improvement proposals (e.g., change enablement, knowledge base) with measure-before/after.
Essential Experience
Operating model design/change in complex tech organisations.
Organisational design experience in large and complex organisations.
Data-driven improvement; comfortable with OKRs and service metrics.
Nice-to-have
ITIL, SAFe, Lean Six Sigma, Prosci certifications.
Our Values
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact your designated recruiter to request accommodation.
