Working within the Risk & Intelligence Service (RIS), RIS Analysis exists to shape the future of compliance in HMRC using data, intelligence, analysis and insight to support the delivery of HMRC's strategic objectives.

The Capability Resourcing and Finance Team (CRAFT) builds RIS Analysis capability through three teams: RIS Analytical Professions Academy (RAPA); the Finance & Business Insight (FBI) team and the People Team.

This role will sit within RAPA who provide the learning and development for all analytical staff working in our Data Analysis (DA) and Intelligence Assessment (IA) professions; and across all directorates within Customer Compliance Group for corporate systems such as ICE and Protect Connect.

You will play a significant role in contributing to and shaping the face-to-face and digital training and development of analysts across RIS and the Data Analysis and Intelligence Analysis Professions. Primarily, this will consist of new recruits who are undergoing their initial training periods, although you will also provide support and learning for experienced staff through the development and delivery of new products for the Professions.

To support the cross-section of subjects delivered, you will have a good level of understanding and experience in developing and delivering Professional Skills subjects including but not limited to presentation skills, verbal and written communication, negotiation, listening skills, team work & collaboration, emotional intelligence, influencing and persuading, both face to face and digitally (for example, using MS Teams).

RAPA operate a Matrix Management system and as such you will work manage the other members of the Professional Skills training team alongside a member of the RAPA People team.

You will also be responsible for leading and developing a team of associate trainers made up of analysts embedded in the business, which includes maintenance of the associated SharePoint, supporting trainers' development, development and maintenance of training schedules and all relevant training material.

This role will require significant amounts of regular travel, including overnight stays and is therefore not suitable for a homeworker.

Roles and Responsibilities

• Leading and managing a small team of Professional Skills Trainers.
• Ensuring delivery of Professional Skills courses to the Intelligence and Data Analysis Professions and wider, across HMRC.
• Development of new training courses to fill training requirements for the IA and DA Professions.
• Planning and managing the organisation of training courses.
• Observations of associate trainers against recognised training standards, giving appropriate feedback to assist associate trainers' development and maintain high standards of delivery.
• Working collaboratively to ensure training products will deliver outputs that provide consistent, significant upskilling of staff and lead to operational benefits.
• Maintaining RAPA core principles of delivery, in both face-to-face and digital events, to ensure the provision of a supportive and inclusive training environment.
• Ensuring that all delivery and development is monitored for efficiencies and continual improvement through innovation.
• Sharing best practice with stakeholders in RAPA, HMRC and across government where necessary.
• Management and leadership of trainer pool/allocating trainers to scheduled courses.

Person specification

Essential Criteria

To be considered for this role, your application must demonstrate all of the following:

• Proven and demonstrable leadership skills.
• Experience in developing and delivering professional skills training content, including but not limited to presentation skills, verbal and written communication, negotiation, listening skills, teamwork & collaboration, emotional intelligence, influencing and persuading, both face to face and digitally (for example, using MS Teams).
• Proven experience of aligning personal or team efforts to wider strategies or priorities.
• Excellent problem-solving and organisational capabilities.
• Be able to motivate, engage and inspire trainees.
• Be able to collaborate with stakeholders at all levels, building strong relationships to achieve successful outcomes.

Desirable Criteria

• A formal qualification in learning and development, i.e, CIPD.
• Experience using digital learning tools such as DominKnow and Kallidus for developing and delivering training.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Seeing the Big Picture
• Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

• Training Delivery Skills

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history. Your CV should cover your job history (500 words max) detailing your last 3 roles (plus any others that are relevant). You should provide evidence of the following Essential Criteria:

1. Proven and demonstrable leadership skills.
2. Experience in developing and delivering professional skills training content, including but not limited to presentation skills, verbal and written communication, negotiation, listening skills, teamwork & collaboration, emotional intelligence, influencing and persuading, both face to face and digitally (for example, using MS Teams).
   
   Please note that although the job history box has no word count restriction, this section should be no more than 500 words. Text exceeding this limit will not be reviewed, resulting in information you believe is important not being assessed.

• A 750-word Personal Statement evidencing your suitability for this role, focusing on the remaining Essential Criteria as detailed in the Person Specification.

Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.

Further details around what this will entail are listed on the application form.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Sift

In the event of a large number of applications being received, an initial sift may be held on the CV.

At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be assessed against Behaviours and will also be asked to give a 10-minute presentation on a Professional Skills topic of your choice.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

Important information for existing HMRC contractual homeworkers:

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations (opens in a new window) .

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : RIS Recruitment Service - Pod 2 - LJ
• Email : risrecruitmentservices@hmrc.gov.uk

Recruitment team

• Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk

Further information
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.

In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk . Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles.

If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.

Attachments
Combined TC and OGD Pay - English Opens in new window (docx, 129kB)