Senior Business Analyst - 6 Month Contract - Hybrid working

Service Now Product and Delivery Experience.

Job Specification

Role Overview

• Seeking an experienced Senior Business Analyst with expertise in ServiceNow product and delivery.

• Role sits within the Service Transition team, supporting the implementation of:

  • ServiceNow Service Discovery, Mapping, and Modelling.

  • ITIL v4 IT Service Management practices.

• Focus is on embedding technical capabilities into the business through:

  • Training, communications, and operational readiness.

  • Ensuring long-term sustainability post-project completion.

Outcome

• Understand and capture user and business needs.

• Collaborate with Transition, Delivery, and Scrum teams.

• Ensure successful service transition of ServiceNow capabilities into HMRC.

Role Description

• Hands on senior BA experience supporting IT service change transitions into live environments.

• Operate within ITIL 4 Practices, across service management and supplier teams.

• Help define and align Service Delivery vision and strategy with industry best practices.

Responsibilities

• Analyse and document user and business requirements using appropriate tools and techniques.

• Support transition into Business-as-Usual (BAU) teams, ensuring:

  • Effective user consumption of deliverables.

  • Full benefits realisation within a large government organisation.

• Lead and contribute to structured workshops and visual presentations using modelling tools.

• Share best practices and mentor others within the Business Analysis profession.

• Act as a confident and influential member of the BA community.

Essential Experience

• Proven experience in Business Analysis or similar analytical roles.

• Demonstrated success in planning and executing service transitions into BAU.

• Experience working in multi-disciplinary IT teams.

• Strong knowledge of analysis tools and techniques.

• Effective leadership and stakeholder management skills.

• Solution-focused mindset with a drive for continuous improvement.

• Strong problem-solving abilities.

• Track record of building and maintaining positive professional relationships.

• Understanding of Government Digital and Data frameworks.

• Familiarity with Agile, Waterfall, and other delivery methodologies.