I am based in the Debt Management department. I spend my first 10- 15 mins opening all of my systems, checking emails etc. Then start receiving work, depending on how busy we are this could be taking calls, doing admin work on items of post that taxpayers/companies have sent us, or looking at records that need either clerical work or require an outbound phone call. I take my lunch when I want. 4 days a week we have group meeting with our team leaders, usually just for notices/announcements, but once a week we do a quiz. I personally usually work between 8:30 & 4:30, but this is also flexible depending on the rest of my day. About 3 days a month we have to do "late shifts" but we book these in for when we are available. This means we work until there are no more callers waiting to be answered after the queues close at 6pm. Sometimes this can be 6:02pm, but when we're busy it can be closer to 7pm.

15 January, 2024 14:43

Hi Sam,
I am Maria from northern Ireland,firstly i am very inspired and highly motivated your words in profile as custom service advisor. Thankyou very much from bottom of heart.
I have some doubt could you please clarify it.
I am workings as bank 5 registered nurse for years,on Feb 2024 I had accident and injured my right foot and went through Grade 4 archillies tendon ruptures surgery and physio rehabilitation and chronic pain nerve damage treatment till present.
With limitations I was thinking a job role in work from home,as I have family to take care. I applied customer service advisor hmrc and had passed customer service skills test civil service..next level to application form.

I am little worried whether I can get work from home...I don't whom should enquire..
Can you kindly guide me on this matter please.
Thankyou Sam.
God bless,All the best.

06 September, 2024 21:35

I would advise you mention to someone in the application process that you would need to be a contractual home worker.

17 September, 2024 09:50

Bal K. Social Media Support Officer

You would need to contact the vacancy holder to discuss details will be on the advert. Currently our Customer Services role are advertised as hybrid working with a minimum of 3 days office attendance.

17 September, 2024 09:53