Bal K.
Bal K.
Social Media Support Officer
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Top Advice

"Look for opportunities to build your skills, develop your talents and reach your potential. Sounds very wordy but learning is a lifelong journey and we never know everything I have found that trying something different has kept me happier at work and given me a sense of self satisfaction. It doesn't have to be work related it can include learning any new skill from sewing to pottery. At the moment I am currently spending 30 minutes a week completing learning around marketing and social media which is providing me with skills to better understand my role and that roles around me."

Career path

About Bal K.

Key Experience
I left university with a degree in law however while on my training contract I decided it wasn't for me, a very expensive realisation after I had paid and completed my legal practice course. I decided not to pursue a masters degree and looked round for what would suit me. I ended up with a job with Lloyds Bank in customer services and found my calling. I liked helping people and tracking down missing money. The career opportunities were limited so I found myself at HMRC first as a customer services advisor then a promotion led me to line management of a team. After spending many years in customer services and working all roles imaginable in the field I decided it was time for a change and a challenge. I applied for a role within HR.
Current Position
I have my own portfolio of work that involves taking a lead on our live Facebook group that is set up to support new recruits the week before they are due to start. This involves scheduling content, moderating the group and capturing feedback and analytics to produce monthly evaluation reports. Monitoring and responding to employee reviews on Indeed and Glassdoor. This gives us insight into our employee experience which we can share with the relevant business areas. Responding to reviews also shows potential employees that we acknowledged feedback. I support my team as and when required which can mean dealing with requests at short notice so I have to able to plan my work and prioritise my tasks.
Main Motivation

I get job satisfaction from being able to help and support new starters by providing them insight and information about HMRC the week before they start. I like to build rapport and alleviate any worries and concerns they may have and put them in touch with others starting on the same day. I enjoy working to tight deadlines and having the opportunity to work on different tasks through out the week. I like to problem solve and look for solutions as to how a task can be completed which often involves researching and engaging with stakeholders in getting answers which could range from incorrect dates on offer letters or welcome emails to updating contact information for new starters. No one week is the same.

Top Advice
Look for opportunities to build your skills, develop your talents and reach your potential. Sounds very wordy but learning is a lifelong journey and we never know everything I have found that trying something different has kept me happier at work and given me a sense of self satisfaction. It doesn't have to be work related it can include learning any new skill from sewing to pottery. At the moment I am currently spending 30 minutes a week completing learning around marketing and social media which is providing me with skills to better understand my role and that roles around me.
Greatest Achievement
I achieved a Level 4 Knowledge Based Qualification Award in Operational Delivery (Management). At the time I was a Front-Line manager within Customer Services in Benefits and Credits managing a team of 12 people. I studied for the qualification alongside my day job and set aside 3 hrs each week to complete assessments and study for exams. I found the qualification challenging as it had been 20 years since I had done any sort of formal learning. The course allowed me to step back into formal learning and also support others who decided to take up learning after me with coaching on how they should approach the assessments.

Discussions with Bal K.

I received an email saying my identity could not be checked and I would recieve a call. How do I contact the recruitment team to confirm my identity

Applications, Application issues

  • 1 reply
  • 1 views

Query regarding tsp applications

I’m currently employed with blue arrow recruitment agency working in dwp, I plan to apply for the next application window but I’m unsure if this experience would make me eligible or not? Many thanks,

Applications, Application advice

  • 3 replies
  • 9 views

I missed the deadline for this role: 484623:Tax Specialist Programme 2027 Application ID number: 19256023 I would like to know if i can still apply ? I am really keen for the role.

Due to unforeseen circumstances i missed the deadline. i am wondering if there is still a way to apply? I really want the job at the Stratford branch. Thank you in advance.

Applications, Application advice

  • 3 replies
  • 11 views

I am ex employee of HMRC and left in 2006 to transfer to another gov department. During periods of my time at HMRC I worked part-time. I need to find out my specific dates I was part time. Can you point me in the right direction please ? Thanks Siobhan

Applications, Application issues

  • 1 reply
  • 1 views

Compliance Caseworker Manager (410r)

Could anyone advise if there are expected to be any further appointments or intake allocations for these positions before the end of March 2027? Additionally, are these manager roles typically offered and filled on a quarterly basis, or does it depend entirely on specific campaign demands?

General

  • 1 reply
  • 41 views

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