Agile Delivery Manager

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC Chief Digital & Information Office (CDIO) is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's CDIO Chief Technology and Design Office Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.

The Innovation Team drives a culture of innovation across HMRC, helping the department think differently about how it delivers tax administration and customer services now and in the future. We scan emerging social, technological and environmental trends to understand their impact on the future tax system and prepare HMRC for upcoming challenges and opportunities.

We explore new and emerging technologies, assessing their potential and risks, and test ideas through early-stage discovery, experimentation and proofs of concept. This provides evidence-based insights that support senior leaders in shaping future strategy, policy and delivery.

Working collaboratively across HMRC, we identify opportunities, develop early ideas and turn them into structured innovation activity. Our purpose is to ensure HMRC remains forward-thinking, user-centred and adaptable, delivering long-term value for the citizens we serve.

We are committed to creating an inclusive, respectful and supportive environment where colleagues can thrive. We value diverse perspectives and experiences, offer flexible working arrangements, and aim to make a fulfilling career at HMRC accessible to everyone. Within the Agile Delivery Management profession, we are passionate about our teams and maintain a strong community that supports learning, sharing and continuous improvement.

Job description

This is an exciting opportunity to join HMRC's CDIO Chief Technology & Design Office, working within the Innovation Team to deliver meaningful change for HMRC and its users. As an Agile Delivery Manager, y ou will enable multidisciplinary teams to deliver innovative products and services effectively and sustainably. These teams may include civil servants, commercial partners and other noncivil servants, and you will draw on their diverse expertise to shape opportunities, clarify issues and ensure high quality outcomes. You will apply Agile and Delivery Management techniques to shape problem definition and ways of working, coach team members and stakeholders, and create the right conditions for teams to succeed. You will support teams to self-organise, manage delivery risks and dependencies, and continuously improve how they deliver value.

You will work alongside to continually review and iterate plans across the Innovation Portfolio, adapting to environmental changes, shifting priorities and emerging opportunities to ensure projects remain aligned, responsive and impactful. The complexity and breadth of your projects will vary depending on the assignment, giving you the opportunity to work across a diverse range of innovative challenges.

For those who thrive in a fast paced, collaborative and motivational environment, this role offers the chance to work with cutting edge technologies and deliver lasting impact for HMRC and the citizens we serve.

Key Responsibilities

As an Innovation Agile Delivery Manager, you will:

• Build and maintain motivated, collaborative delivery teams , creating the conditions for self-organisation, learning- and high performance.
• Identify obstacles and remove blockers , enabling teams to maintain pace and focus on what matters most for delivering products and services.
• Apply appropriate Agile and Delivery Management techniques to support effective delivery across innovation projects within the Innovation Portfolio.
• Lead small to medium -sized innovation projects and support Product Managers and senior colleagues with larger cross departmental- initiatives.
• Support teams to define problems, shape scope and translate requirements into clear, actionable delivery plans aligned with user and business needs.
• Monitor delivery progress, risks and dependencies , using Agile tools and forecasting methods to maintain cadence and drive high value- outcomes.
• Influence and manage upwards , supporting senior leaders to make timely decisions, address risks and take appropriate action.
• Handle challenge and conflict constructively , facilitating productive conversations and maintaining positive working relationships across teams and stakeholders.
• Manage commercial partner relationships , ensuring suppliers are aligned, accountable and contributing effectively to delivery outcomes, while coaching and mentoring colleagues in Agile and Lean techniques and contributing to continuous improvement across the community.

We align to the Government Digital and Data Profession Capability Framework, further information can be found here.

Person specification

Essential Criteria:

The successful candidate will need to demonstrate practical knowledge and experience in the following:

• Experience delivering medium sized digital or innovation projects in a timely and efficient manner, producing high quality outcomes.
• Proven experience applying Delivery Management practices and Agile techniques in a project or product environment.
• A track record of balancing multiple priorities and working effectively within a fast-paced delivery environment.
• Experience identifying, challenging and removing barriers to effective delivery.
• Experience working with multidisciplinary teams, including technical and non-technical roles.
• Proven ability to foster a healthy, sustainable team culture, promoting wellbeing and ensuring teams work safely and avoid excessive hours.
• Strong negotiation and communication skills, with the ability to manage expectations and influence stakeholders at all levels.
• Experience influencing external partners, suppliers or commercial stakeholders to support delivery outcomes.
• Ability to work with ambiguity, interpreting business and technical needs and translating them into clear actions.
• Experience enabling continuous improvement and supporting teams to adopt Agile and Lean ways of working.
• Coordinating and engaging with senior leaders to support decision making and ensure strategic alignment.
• Understanding user centred design, service design or discovery led approaches.
• Facilitating collaborative workshops or delivery ceremonies (e.g., inception, prioritisation, retrospectives).

Desirable Criteria:

Ideally, the successful candidate will also demonstrate knowledge and experience in the following:

• Coaching and mentoring multidisciplinary teams or stakeholders in Agile and Lean practices.
• Supporting financial management activities, such as cost awareness or basic budget tracking.
• Supporting commercial or supplier management processes, including working with procurement or contract teams.
• Awareness of digital, data and technology concepts to communicate effectively with technical colleagues.
• Contributing to delivery governance, reporting or portfolio level processes.
• Using delivery data or metrics to support decision making and improve team performance.
• Experience working in ambiguous or early-stage environments and helping shape initial ideas into structured delivery activity.

The ideal candidate:

You will be enthusiastic and self-motivated, with a genuine passion for supporting people and creating the conditions for teams to thrive. You'll enjoy working in a fast- paced and innovative digital environment, bringing energy and positivity to your work. You excel at solving problems, keeping delivery moving, and helping teams stay focused on what matters most. You will champion wellbeing, ensuring teams work safely, sustainably and without excessive pressure. Above all, you- will inspire and motivate others to be their best while delivering meaningful value for our users.

Transitional Sites

For more information on where you might be working, review this information on our locations .

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

• Telford Plaza, Telford - moving to Parkside Court, Telford
• Trinity Bridge House, Manchester - moving to an alternative office in Manchester/ Salford

You will be given more information about what this means at the job offer stage.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Changing and Improving
• Communicating and Influencing

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience.

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and previous experiences. Give a brief summary of what you delivered and any key achievements in each role (max 100 words per role).
• A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert.

Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Further details around what this will entail are listed on the application form.

Sift

At sift, your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, your experience will be assessed. You will be advised to apply the STAR (Situation, Task, Action, Result) technique when delivering examples of experience. You would be encouraged to prepare demonstratable examples of your experience ahead of the interview to ensure meaningfulness and completeness. You will be asked behaviour-based questions to explore in detail what you are capable of.

We'll assess you against these behaviours during the selection process:

• Leadership
• Changing and Improving
• Communicating and Influencing

Y ou will also be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.

This is an example of a strengths-based question:

"It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.

If successful in your application, you will need your National Insurance number for the onboarding process.

Download the HMRC app now and save your National Insurance number to your digital phone wallet.

How to download the HMRC app and sign up for an account

Download the free HMRC app from the App Store or Google Play store.

If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.

You'll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.

You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services .

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Hybrid working at HMRC

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

Technical Support

If you are experiencing problems that cannot be resolved by our ' help ' section, then technical support is available. You will receive a reply in 2 working days.

Important information for existing HMRC contractual homeworkers:

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK .

Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Lee Harvey
• Email : lee.harvey@hmrc.gov.uk

Recruitment team

• Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk

Further information
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk.

Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.