Business Analyst

We want to maximise the potential of everyone who chooses to work for us. We offer a great work life balance. You have the opportunity to work at any of our brand-new Regional Centres and to also work remotely. Contracts vary in length dependent upon the project with the possibility to extend.

Your time spent with us short or long term will be invaluable - your skills and expertise are needed to deliver the largest digital and transformation projects in Government. There really couldn’t be a better time to join HMRC for your new contract opportunity!

The Business Analyst will play a key role in helping the Digitising Post Programme define, shape, and validate the business needs required to transform HMRC’s outbound communications from paperbased processes to digitalbydefault services. They will ensure that requirements are clear, agreed, and aligned across complex stakeholder groups, supporting the programme to deliver a coherent, scalable and customercentred digital solution.

Skills & Experience

Strong analytical and problemsolving skills, able to synthesise diverse viewpoints and untangle complexity within policy, process, and technology landscapes. Experience working in multidisciplinary digital delivery teams across discovery and design phases. Ability to produce clear documentation and communicate findings effectively across technical and nontechnical audiences. Comfortable working with ambiguity and shaping earlystage design options.

Essential Criteria

Key Responsibilities

Define and capture requirements

• Gather, analyse, document and validate business, user, functional and nonfunctional requirements; manage these throughout the discovery lifecycle using HMRC standards.
  
• Clarify problems and shape solutions
  
• Work with architects, product teams and operational experts to clearly articulate problem statements and support early design direction across DPP workstreams (Digital Format Design, Mailbox, Digital OptOut, Infrastructure & API modernisation, SEES
  

Stakeholder engagement

• Engage proactively with programme stakeholdersincluding CDIO teams, Customer Strategy & Tax Design, SEES, Digital Contact, Legal and Policyto ensure requirements reflect organisational, customer, and legislative needs.

Support discovery activities

• Contribute to journey mapping, process understanding, data exploration, and the assessment of user and operational needs across the programme’s digital communication and mailbox journeys.

Align with DPP objectives

• Ensure business requirements directly enable the programme’s goals, including reducing print and postage costs, building a digitalfirst communications capability, and improving customer experience.

Expected outputs

• Clear problem statements and discovery findings
  
• Full requirements packs (business, user, functional, NFRs)
  
• Prioritised, validated and signedoff requirement sets
  
• Process maps and customer/operational journeys
  
• Options and impact assessments
  
• Requirement traceability matrix
  
• Input to SDDs and acceptance criteria
  
• RAID inputs and dependency mapping

Our Values

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact your designated recruiter to request accommodation.