Business Analyst

We want to maximise the potential of everyone who chooses to work for us. We offer a great work life balance. You have the opportunity to work at any of our brand-new Regional Centres and to also work remotely. Contracts vary in length dependent upon the project with the possibility to extend.

Your time spent with us short or long term will be invaluable - your skills and expertise are needed to deliver the largest digital and transformation projects in Government. There really couldn’t be a better time to join HMRC for your new contract opportunity!

Role Overview

Join HMRC as a Business Analyst and play a pivotal role in supporting our digital transformation helping to shape, and validate the business needs. You will ensure that requirements are clear, agreed, and aligned across complex stakeholder groups, supporting the programme to deliver a coherent, scalable and customercentred digital solution.

This role combines technical awareness with stakeholder management, requiring strong analytical thinking and excellent communication skills to translate complex technical concepts for varied audiences across the organisation.

Responsibilities

Key Responsibilities

• Define and capture requirements
• Gather, analyse, document and validate business, user, functional and nonfunctional requirements; manage these throughout the discovery lifecycle using HMRC standards.
• Clarify problems and shape solutions
• Work with architects, product teams and operational experts to clearly articulate problem statements and support early design direction across DPP workstreams (Digital Format Design, Mailbox, Digital OptOut, Infrastructure & API modernisation, SEES).
• Experience in eliciting, documenting, and managing business and technical requirements.
• Skilled in interviewing stakeholders, running workshops, and using techniques like user stories, use cases, and process mapping.
• Ability to translate technical information for non-technical audiences and vice versa.
• Experience working with stakeholders at all levels (business, technical, executive).
• Ability to build relationships, manage expectations, and resolve conflicts.
• Proficiency in creating clear and concise documentation (BRDs, FRDs, process flows, etc.).
• Familiarity with modelling tools (e.g., Visio, Lucidchart, BPMN).
• Understanding of IT systems, databases, and software development life cycles (SDLC, Agile, Waterfall).
• Ability to work closely with developers, testers, and architects.

Essential Criteria

• Analytical Thinking & Problem Solving
• Strong process mapping capability (as-IS and to-BE)
• Ability to translate process flows into requirements
• Ability to break down complex problems and processes.
• Strong critical thinking, analytical, and problemsolving skills, able to synthesise diverse viewpoints and untangle complexity within policy, process, and technology landscapes. Experience working in multidisciplinary digital delivery teams across discovery and design phases.
• Ability to produce clear documentation and communicate findings effectively across technical and nontechnical audiences. Comfortable working with ambiguity and shaping earlystage design options.

Desirable:

• IT Service Management and/or ServiceNow workflow knowledge

Our Values

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact your designated recruiter to request accommodation.