Compliance Caseworker (558R)
Compliance Caseworker (558R)
- Nottingham
- Ipswich
- East Kilbride
- Amser llawn
- Gweithio’n hyblyg
- Rhan-amser
- Rhannu swydd
- Cau ar: Ebr 20 2026
- £31,096 - £37,919
About the job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
Are you looking for a job that offers you genuine long term career progression? Do you want a job where every day feels different? Have you got an eye for detail and the ability to tailor information to different audiences? If so, then a career as a Compliance Caseworker could be what you're looking for!
HMRC is the UK's Tax Authority, it's our job to make it easy for customers to get tax right, and hard for anyone to bend or break the rules. The Customer Compliance Group (CCG) is key to this, helping people and businesses pay the right amount of tax and acting when there is a risk of that not happening. The money we collect in tax pays for our public services and helps to fund things like schools and hospitals, build roads and public buildings, and support communities.
HMRC operates out of a number of regional centres where we provide safe, modern and inclusive workspaces that promote good collaboration, smarter working and a culture where everyone feels valued. New flexible environments and improved technology support all of us to work differently, in a smarter way.
The locations where we are recruiting people to train as Compliance Caseworkers are shown above and you will be asked to select your preferred location at the end of your application. Please ensure that you select from the menu provided as we are unable to consider any free text responses.
HMRC is seeking talented people to train as Compliance Caseworkers and be part of our dedicated team. In this crucial role, you will play a vital part in ensuring the integrity of the UK tax system by investigating potential cases of non-compliance. Your analytical skills, coupled with interpersonal skills, such as strong verbal and written communication abilities, will be instrumental in conducting thorough reviews of evidence and presenting findings effectively.
Job description
As a Compliance Caseworker, you will be responsible for reviewing financial records, identifying discrepancies, and working closely with taxpayers to resolve issues. Your numerical skills will be essential in interpreting complex data and making informed decisions. This challenging yet rewarding position offers the opportunity to contribute to HMRC's mission of collecting the revenue due while fostering a fair and efficient tax system.
As a Compliance Caseworker, your role is critical to HMRC and you're responsible for ensuring adherence to tax regulations and identifying potential instances of non-compliance. This position requires a keen eye for detail, exceptional analytical skills, understanding of the relevant tax law, and the ability to communicate complex information effectively. You will work closely with taxpayers, investigating cases, gathering evidence, and facilitating resolutions in a fair and impartial manner.
During your training you will be assigned to one of our tax specialisms and, although there are differences, the core responsibilities of each role include:
Working arrangements
At HMRC we operate on a hybrid working model. This means you can work from home up to 40% of your time if you have a suitable home working environment. You are expected to attend a HMRC office location for your remaining time. In HMRC we calculate working time in days and not exact hours and minutes. Our Compliance Caseworkers operate between the hours of 7am - 8pm Monday - Saturday and you'll work your contracted hours each week within our opening hours.
Training
Successful candidates will need to complete the HMRC Civil Compliance Foundation Learning (CCFL) programme to become an established Compliance Caseworker. This is a demanding but rewarding learning programme that will provide you with the essential knowledge, skills and experience to be an effective Compliance Caseworker. Trainees will be appointed to a cohort group who will all start on the same day. The training programme is 18-months in total.
Stage 1: Your first 3 months cover induction and an introduction to the Compliance Caseworker role. You will be based in the Tax and Customs Compliance Academy (TCCA), where you'll join a cohort of new colleagues in a supportive, full-time learning environment. As you will be operating as a training group you will be required to work full-time for these first 12-weeks of the programme, across a hybrid working week with at least 60% of your time in the office. This phase is all about building strong foundations-introducing you to the organisation, connecting you with others, and preparing you for success in your role as a Compliance Caseworker.
Stage 2: The next 6 months will be spent in TCCA developing and practicing the core requirements of the compliance caseworker role. You will be building technical and procedural knowledge to take into the next part of your learning journey.
Stage 3: When you have successfully completed stage 1 and stage 2 of your training your final 9 months of the programme are spent in one of our CCG Business areas where you will work on a specific tax regime and further develop your technical skills and knowledge.
Working arrangements during training
This is a demanding training programme and, to provide the best possible opportunity for you to succeed, working arrangements are fixed for certain stages as below:
We can only offer one cohort start date and all trainees must be available to commence on that date. Trainees unavailable for the cohort start date will be offered a place on the next cohort.
Trainees must complete the first 2-weeks training so annual leave will not normally be allowed in that time.
Training will be full-time for the first 12-weeks. After 12 weeks, part-time working (minimum 22 hours per week) and alternative working patterns may be available upon request. Course timescales will be extended as appropriate to accommodate part-time working.
Learning activities are scheduled throughout your training journey that are fixed, and trainees must attend.
We expect trainees to commit to complete the programme so we will not normally authorise applications for alternative internal posts during training.
This is a 3-stage training programme, and we expect trainees to complete all elements of stages 1 and 2 of the programme in 9 months to successfully meet the standard required to progress to stage 3.
Trainees will be provided with the knowledge, skills, and support throughout the training to enable you to meet the required standard within 18-months. In exceptional circumstances, this may be extended, up to a maximum time of 30 months, to enable you to demonstrate you meet the standard. We will support you to reach the required standard of the training programme, however, should you fail to reach that standard, we will use existing standard policies for managing poor performance, where required, that may result in you leaving the programme.
You can find out more about the role of a Compliance Caseworker on our Civil Service Careers website - The role of a Compliance Caseworker , Civil Service Careers
Also watch our video to hear personal stories from employees.
Inside HMRC Compliance Caseworker roles
Person specification
You'll need to be able to demonstrate:
Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. •
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
To help you prepare, below is a rundown of what to expect during the selection process:
The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.
If successful in your application, you will need your National Insurance number for the onboarding process.
Download the HMRC app now and save your National Insurance number to your digital phone wallet.
How to download the HMRC app and sign up for an account
Download the free HMRC app from the App Store or Google Play store.
If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.
You'll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition. You can find guidance for Technical support with HMRC online services - GOV.UK .
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: compliancegrouprecruitmentqueries@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - 558R & vacancy closing date 20/04/2026.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Online Tests
After submission of your full application you will be invited to complete a number of tests. Please complete the online tests as soon as possible, within 24-48 hours is recommended as you will not only need to account for the time taken to complete the tests, but also the time taken for your results to be processed, which can increase during peak periods. The closing date for the tests is 21 April 2026. The closing times for the online tests will be staggered as follows:
11:00 on 21 April 2026 for Casework Skills Test.
13:00 on 21 April 2026 for Numerical Test.
15:00 on 21 April 2026 for Situational Judgement Test.
You must complete your application form before 14:00pm on 20 April 2026 to receive invites to the online tests.
If you fail to complete the online tests before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website. You can find out more information about the tests and how to practise here.
Please ensure that any technical issues with the tests are reported - with supporting evidence - prior to 08.00 on 21 April 2026. There will be no extension to the deadline for completing the test.
Please also be advised that online tests may only be one element of the application process. You should ensure you set aside plenty of time to undertake the full application process for this role. Late applications will not be accepted.
Please be aware that the Online Tests on this campaign will not be accessible during the hours of 19 April - 4pm to 7pm .
Please do not attempt to launch the test during those times, as you may experience technical issues and we may not be able to assist you before the closing date and time.
If you successfully pass the tests, you will later be invited to complete a video interview.
Interview
The interview will be conducted as a pre-recorded video interview. If you are invited to participate, you will receive a detailed guidance pack containing all the information you need to prepare.
The interview will focus on assessing your skills and experience relevant to the role. Civil Service Behaviours will not be assessed as part of this process.
If a high number of applications are received we will implement an interview approach whereby if you fail to achieve the minimum standard on any of the questions, the assessors will not mark the remainder of the interview. If your responses consistently demonstrate the required level in these areas, we will continue with a full evaluation.
We may also raise the score required at any stage of the process if we receive a high number of applications.
In-Tray Assessment
If you successfully pass your interview, you will then be invited to complete a virtual In-tray assessment at a later date. Details regarding assessment will be sent to candidates who pass their interview.
In this assessment you will be given a scenario similar to the type of work you would be undertaking in the role as a caseworker, but don't worry, you don't need to know about tax! Candidates will be invited to book a 1 hour slot via Civil Service jobs for their assessment which will be submitted online.
Please note, you must pass both the interview and the following In-tray assessment to meet the criteria for this post.
How We Will Progress Your Application
This campaign will run on a rolling basis, meaning we will review and progress applications throughout the recruitment period.
Because of this, some candidates may receive their interview and in-tray invites, results or feedback sooner than others. Timelines can vary depending on:
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.
After the in-tray stage, merit lists will be created for each location advertised within the vacancy. If you are successful at in-tray stage, you will be placed on the merit list for any locations you have expressed an interest for. Appointments from each merit list will be made in strict merit order.
Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction and collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
For more information on where you might be working, review this information on our locations.
If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are:
Manchester Location
Manchester candidates will be based in Three New Bailey, but may be asked to work from Trinity Bridge House, Salford.
Leeds Location
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.
Important information for existing HMRC contractual homeworkers:
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
For more information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link Working for HMRC: information for applicants - GOV.UK
Sponsorship Eligibility
Note: This role is not eligible for skilled worker sponsorship.
The Home Office has specific rules around eligibility for sponsorship, including a minimum salary requirement of £41,700. In some cases, the minimum can be reduced to £33,400 (via 'tradable points') however, although HMRC holds a sponsorship licence, this is only offered for certain roles. Despite the potential minimum salary reduction this role still does not qualify for sponsorship.
Near miss / Alternative Role Opportunities - Administrative Officer Level
Candidates who successfully complete Stage 1 (online tests) and Stage 2 (interview), but do not pass Stage 3 (in-tray exercise), may still be considered for AO-level vacancies within HMRC Customer Service Group, as they become available.
If you are eligible for an alternative role, we will contact you directly with further details. Please ensure your contact information is up to date and check your emails regularly for updates.
Technical Support
If you are experiencing problems that cannot be resolved by our ' 'Help' section, then Technical Support is available. You will receive a reply in 2 working days.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via compliancegrouprecruitmentqueries@hmrc.gov.uk . Please note that we do not accept complaints or appeals regarding scoring or outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
Attachments
Combined TC and OGD Pay - English Opens in new window (pdf, 407kB) FAQs Opens in new window (docx, 50kB)
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
Are you looking for a job that offers you genuine long term career progression? Do you want a job where every day feels different? Have you got an eye for detail and the ability to tailor information to different audiences? If so, then a career as a Compliance Caseworker could be what you're looking for!
HMRC is the UK's Tax Authority, it's our job to make it easy for customers to get tax right, and hard for anyone to bend or break the rules. The Customer Compliance Group (CCG) is key to this, helping people and businesses pay the right amount of tax and acting when there is a risk of that not happening. The money we collect in tax pays for our public services and helps to fund things like schools and hospitals, build roads and public buildings, and support communities.
HMRC operates out of a number of regional centres where we provide safe, modern and inclusive workspaces that promote good collaboration, smarter working and a culture where everyone feels valued. New flexible environments and improved technology support all of us to work differently, in a smarter way.
The locations where we are recruiting people to train as Compliance Caseworkers are shown above and you will be asked to select your preferred location at the end of your application. Please ensure that you select from the menu provided as we are unable to consider any free text responses.
HMRC is seeking talented people to train as Compliance Caseworkers and be part of our dedicated team. In this crucial role, you will play a vital part in ensuring the integrity of the UK tax system by investigating potential cases of non-compliance. Your analytical skills, coupled with interpersonal skills, such as strong verbal and written communication abilities, will be instrumental in conducting thorough reviews of evidence and presenting findings effectively.
Job description
As a Compliance Caseworker, you will be responsible for reviewing financial records, identifying discrepancies, and working closely with taxpayers to resolve issues. Your numerical skills will be essential in interpreting complex data and making informed decisions. This challenging yet rewarding position offers the opportunity to contribute to HMRC's mission of collecting the revenue due while fostering a fair and efficient tax system.
As a Compliance Caseworker, your role is critical to HMRC and you're responsible for ensuring adherence to tax regulations and identifying potential instances of non-compliance. This position requires a keen eye for detail, exceptional analytical skills, understanding of the relevant tax law, and the ability to communicate complex information effectively. You will work closely with taxpayers, investigating cases, gathering evidence, and facilitating resolutions in a fair and impartial manner.
During your training you will be assigned to one of our tax specialisms and, although there are differences, the core responsibilities of each role include:
- Reviewing financial records, tax returns, and other relevant documents to identify potential discrepancies or areas of concern, applying your understanding of tax legislation to financial transactions.
- Conducting thorough investigations into suspected cases of non-compliance, gathering evidence and analysing data to identify trends to spot compliance risks and proactively mitigate risks and determine the appropriate course of action.
- Liaising with taxpayers, their representatives, and other stakeholders is a central aspect of the role. This involves gathering information, clarifying issues, and facilitating resolutions. Effective communication is essential, and interactions may take place through:
- Written correspondence, telephony and Face-to-face meetings conducted either in HMRC offices or at business premises, depending on the nature of the engagement.
- Resolving disputes effectively and in a way that is lawful and aligns with HMRC's Customer Charter and Compliance Professional Standards.
- Preparing comprehensive reports detailing findings, recommendations, and supporting evidence.
- Maintaining accurate and up-to-date case files, ensuring you adhere to HMRC policies and procedures.
- Collaborating with colleagues and cross-functional teams to ensure consistent application of tax regulations and best practices.
- Participating in ongoing training and professional development initiatives to stay current with changes in tax laws and compliance procedures.>/li>
Working arrangements
At HMRC we operate on a hybrid working model. This means you can work from home up to 40% of your time if you have a suitable home working environment. You are expected to attend a HMRC office location for your remaining time. In HMRC we calculate working time in days and not exact hours and minutes. Our Compliance Caseworkers operate between the hours of 7am - 8pm Monday - Saturday and you'll work your contracted hours each week within our opening hours.
Training
Successful candidates will need to complete the HMRC Civil Compliance Foundation Learning (CCFL) programme to become an established Compliance Caseworker. This is a demanding but rewarding learning programme that will provide you with the essential knowledge, skills and experience to be an effective Compliance Caseworker. Trainees will be appointed to a cohort group who will all start on the same day. The training programme is 18-months in total.
Stage 1: Your first 3 months cover induction and an introduction to the Compliance Caseworker role. You will be based in the Tax and Customs Compliance Academy (TCCA), where you'll join a cohort of new colleagues in a supportive, full-time learning environment. As you will be operating as a training group you will be required to work full-time for these first 12-weeks of the programme, across a hybrid working week with at least 60% of your time in the office. This phase is all about building strong foundations-introducing you to the organisation, connecting you with others, and preparing you for success in your role as a Compliance Caseworker.
Stage 2: The next 6 months will be spent in TCCA developing and practicing the core requirements of the compliance caseworker role. You will be building technical and procedural knowledge to take into the next part of your learning journey.
Stage 3: When you have successfully completed stage 1 and stage 2 of your training your final 9 months of the programme are spent in one of our CCG Business areas where you will work on a specific tax regime and further develop your technical skills and knowledge.
Working arrangements during training
This is a demanding training programme and, to provide the best possible opportunity for you to succeed, working arrangements are fixed for certain stages as below:
We can only offer one cohort start date and all trainees must be available to commence on that date. Trainees unavailable for the cohort start date will be offered a place on the next cohort.
Trainees must complete the first 2-weeks training so annual leave will not normally be allowed in that time.
Training will be full-time for the first 12-weeks. After 12 weeks, part-time working (minimum 22 hours per week) and alternative working patterns may be available upon request. Course timescales will be extended as appropriate to accommodate part-time working.
Learning activities are scheduled throughout your training journey that are fixed, and trainees must attend.
We expect trainees to commit to complete the programme so we will not normally authorise applications for alternative internal posts during training.
This is a 3-stage training programme, and we expect trainees to complete all elements of stages 1 and 2 of the programme in 9 months to successfully meet the standard required to progress to stage 3.
Trainees will be provided with the knowledge, skills, and support throughout the training to enable you to meet the required standard within 18-months. In exceptional circumstances, this may be extended, up to a maximum time of 30 months, to enable you to demonstrate you meet the standard. We will support you to reach the required standard of the training programme, however, should you fail to reach that standard, we will use existing standard policies for managing poor performance, where required, that may result in you leaving the programme.
You can find out more about the role of a Compliance Caseworker on our Civil Service Careers website - The role of a Compliance Caseworker , Civil Service Careers
Also watch our video to hear personal stories from employees.
Inside HMRC Compliance Caseworker roles
Person specification
You'll need to be able to demonstrate:
- Analytical skills.
- Verbal and written communication skills.
- Numerical skills.
- Commitment to an 18-month structured training programme.
Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. •
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
To help you prepare, below is a rundown of what to expect during the selection process:
- Full Application form
- Caseworker Skills Test
- Civil Service Numerical Test
- Civil Service Situational Judgement Test
- Pre-recorded video interview
- Virtual In-tray assessment
The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.
If successful in your application, you will need your National Insurance number for the onboarding process.
Download the HMRC app now and save your National Insurance number to your digital phone wallet.
How to download the HMRC app and sign up for an account
Download the free HMRC app from the App Store or Google Play store.
If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.
You'll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition. You can find guidance for Technical support with HMRC online services - GOV.UK .
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: compliancegrouprecruitmentqueries@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - 558R & vacancy closing date 20/04/2026.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Online Tests
After submission of your full application you will be invited to complete a number of tests. Please complete the online tests as soon as possible, within 24-48 hours is recommended as you will not only need to account for the time taken to complete the tests, but also the time taken for your results to be processed, which can increase during peak periods. The closing date for the tests is 21 April 2026. The closing times for the online tests will be staggered as follows:
11:00 on 21 April 2026 for Casework Skills Test.
13:00 on 21 April 2026 for Numerical Test.
15:00 on 21 April 2026 for Situational Judgement Test.
You must complete your application form before 14:00pm on 20 April 2026 to receive invites to the online tests.
If you fail to complete the online tests before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website. You can find out more information about the tests and how to practise here.
Please ensure that any technical issues with the tests are reported - with supporting evidence - prior to 08.00 on 21 April 2026. There will be no extension to the deadline for completing the test.
Please also be advised that online tests may only be one element of the application process. You should ensure you set aside plenty of time to undertake the full application process for this role. Late applications will not be accepted.
Please be aware that the Online Tests on this campaign will not be accessible during the hours of 19 April - 4pm to 7pm .
Please do not attempt to launch the test during those times, as you may experience technical issues and we may not be able to assist you before the closing date and time.
If you successfully pass the tests, you will later be invited to complete a video interview.
Interview
The interview will be conducted as a pre-recorded video interview. If you are invited to participate, you will receive a detailed guidance pack containing all the information you need to prepare.
The interview will focus on assessing your skills and experience relevant to the role. Civil Service Behaviours will not be assessed as part of this process.
If a high number of applications are received we will implement an interview approach whereby if you fail to achieve the minimum standard on any of the questions, the assessors will not mark the remainder of the interview. If your responses consistently demonstrate the required level in these areas, we will continue with a full evaluation.
We may also raise the score required at any stage of the process if we receive a high number of applications.
In-Tray Assessment
If you successfully pass your interview, you will then be invited to complete a virtual In-tray assessment at a later date. Details regarding assessment will be sent to candidates who pass their interview.
In this assessment you will be given a scenario similar to the type of work you would be undertaking in the role as a caseworker, but don't worry, you don't need to know about tax! Candidates will be invited to book a 1 hour slot via Civil Service jobs for their assessment which will be submitted online.
Please note, you must pass both the interview and the following In-tray assessment to meet the criteria for this post.
How We Will Progress Your Application
This campaign will run on a rolling basis, meaning we will review and progress applications throughout the recruitment period.
Because of this, some candidates may receive their interview and in-tray invites, results or feedback sooner than others. Timelines can vary depending on:
- When you apply
- When you complete your interview
- Any retakes or technical issues
- Panel availability for scoring
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.
After the in-tray stage, merit lists will be created for each location advertised within the vacancy. If you are successful at in-tray stage, you will be placed on the merit list for any locations you have expressed an interest for. Appointments from each merit list will be made in strict merit order.
Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction and collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
- Contact the UBS Recruitment Team via compliancegrouprecruitmentqueries@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
- Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.
For more information on where you might be working, review this information on our locations.
If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are:
- Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle.
- Trinity Bridge House, Manchester - moving to an alternative office in Manchester/Salford.
Manchester Location
Manchester candidates will be based in Three New Bailey, but may be asked to work from Trinity Bridge House, Salford.
Leeds Location
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.
Important information for existing HMRC contractual homeworkers:
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
For more information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link Working for HMRC: information for applicants - GOV.UK
Sponsorship Eligibility
Note: This role is not eligible for skilled worker sponsorship.
The Home Office has specific rules around eligibility for sponsorship, including a minimum salary requirement of £41,700. In some cases, the minimum can be reduced to £33,400 (via 'tradable points') however, although HMRC holds a sponsorship licence, this is only offered for certain roles. Despite the potential minimum salary reduction this role still does not qualify for sponsorship.
Near miss / Alternative Role Opportunities - Administrative Officer Level
Candidates who successfully complete Stage 1 (online tests) and Stage 2 (interview), but do not pass Stage 3 (in-tray exercise), may still be considered for AO-level vacancies within HMRC Customer Service Group, as they become available.
If you are eligible for an alternative role, we will contact you directly with further details. Please ensure your contact information is up to date and check your emails regularly for updates.
Technical Support
If you are experiencing problems that cannot be resolved by our ' 'Help' section, then Technical Support is available. You will receive a reply in 2 working days.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : Volume Recruitment Team
- Email : compliancegrouprecruitmentqueries@hmrc.gov.uk
- Email : compliancegrouprecruitmentqueries@hmrc.gov.uk
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via compliancegrouprecruitmentqueries@hmrc.gov.uk . Please note that we do not accept complaints or appeals regarding scoring or outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
Attachments
Combined TC and OGD Pay - English Opens in new window (pdf, 407kB) FAQs Opens in new window (docx, 50kB)
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