Delivery Manager (TRIAGE Discovery and MVP Delivery)

We want to maximise the potential of everyone who chooses to work for us. We offer a great work life balance. You have the opportunity to work at any of our brand-new Regional Centres and to also work remotely. Contracts vary in length dependent upon the project with the possibility to extend.

Your time spent with us short or long term will be invaluable - your skills and expertise are needed to deliver the largest digital and transformation projects in Government. There really couldn’t be a better time to join HMRC for your new contract opportunity!

Essential skills and experience

• Proven experience leading the end-to-end delivery of complex, high-risk digital, data or technology products and services, ideally from discovery through MVP or live deployment.
• Expert knowledge of Agile and Lean delivery, with the judgement to tailor methods to context, maintain delivery momentum and improve how multidisciplinary teams work.
• Excellent planning and delivery-management capability in a complex environment, including dependency mapping, critical-path management, forecasting, prioritisation and escalation.
• Strong senior stakeholder leadership, with the ability to communicate between technical and non-technical audiences, manage expectations and facilitate difficult decisions within constrained timescales.
• A track record of identifying and resolving complicated delivery risks, blockers and dependencies, including those owned outside the immediate team.
• Experience creating high-performing, collaborative teams and working effectively across product, engineering, architecture, data, security, service management and business functions.
• Experience using evidence and delivery data to provide confidence, challenge assumptions and determine whether work should continue, change direction or stop.
• Sound financial and commercial awareness, including balancing cost and value, supporting business cases, monitoring delivery costs and working effectively with suppliers where required.

Desirable skills and experience

• Experience delivering AI-enabled, analytics, data integration or decision-support capabilities, including an understanding of explainability, governance and human oversight.
• Experience of service management, operational resilience, service transition or live-service readiness.
• Experience of working with fragmented enterprise data, data owners, data-quality constraints and integration dependencies.
• Experience delivering within government, a large regulated organisation or another environment with formal assurance and security requirements.
• Knowledge of retrieval-augmented generation, large language models, risk-scoring approaches or service reliability data is helpful, but deep technical specialism is not essential.

Indicative outcomes for the assignment

• Discovery mobilised, priority use cases agreed and stakeholders actively engaged.
• MVP scope, solution design, architecture, data sources, controls, backlog and acceptance criteria baselined.
• Priority datasets onboarded and an operational MVP developed, tested and deployed into an approved controlled environment.
• Operational ownership, support, monitoring, escalation, rollback and governance arrangements demonstrated.
• Evaluation evidence, costs, benefits, lessons and recommendations captured to inform the next investment decision.

Our Values

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact your designated recruiter to request accommodation.