Deputy Director Business Capability Development
Deputy Director Business Capability Development
- Birmingham
- Cardiff
- Glasgow
- Liverpool
- Manchester
- Newcastle-upon-Tyne
- Nottingham
- Amser llawn
- Gweithio’n hyblyg
- Cau ar: Rha 15 2025
- £81,000
The Borders and Trade Business Capability Development Lead is responsible for designing, developing and maturing the organisation's business capabilities - the integrated combination of people, process, technology and data required to deliver strategic and policy outcomes.
The role ensures that the Borders and Trade future operating model is supported by fit for purpose capabilities that are aligned to enterprise architecture standards and strategic priorities.
Working at the intersection of strategy, business design and transformation delivery, the postholder will act as a bridge between strategic intent and operational execution, enabling Borders and Trade to deliver effectively and sustainably.
Key accountabilities:
Essential Criteria:
Alongside your salary of £81,000, HM Revenue and Customs contributes £23,465 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Whatever your role, we take your career and development seriously and want to enable you to build a successful career with the department and wider Civil Service.
It is crucial that our employees have the right skills to develop their careers and meet the challenges ahead, and you'll benefit from regular performance and development reviews to ensure this development is ongoing.
As a Civil Service employee, you'll be entitled to a large range of benefits.
This includes:
Selection process details
For full selection process details please see the attached Candidate Pack.
Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) .
See our vetting charter (opens in a new window) .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
Attachments
Deputy Director Business Capability Development Candidate Pack Opens in new window (pdf, 908kB)
The role ensures that the Borders and Trade future operating model is supported by fit for purpose capabilities that are aligned to enterprise architecture standards and strategic priorities.
Working at the intersection of strategy, business design and transformation delivery, the postholder will act as a bridge between strategic intent and operational execution, enabling Borders and Trade to deliver effectively and sustainably.
Key accountabilities:
- Identifying and designing target business capabilities aligned to strategic priorities.
- Defining and developing people, process, technology and data enablers.
- Ensuring alignment with enterprise standards and capability development.
- Partnering with strategy, design, architecture and transformation teams to plan capability uplift.
- Develop and maintain the Customs business capability model, mapping current and target-state capabilities aligned to strategic outcomes.
- Identify capability gaps and design interventions to uplift capability maturity across people, process, technology and data domains.
- Establish and track capability maturity metrics, and report on progress and impact
- Engage senior leaders and business owners to agree capability priorities and secure investment for development initiatives.
- Ensure capability development roadmaps are integrated with enterprise planning, transformation and investment portfolios
- Facilitate cross-functional collaboration to break down silos and promote enterprise-wide view of capability needs.
- Act as the Customs keyholder, assessing the impact of all change initiatives on Customs capabilities and services at key stages of the change lifecycle including ownership of the 'concept phase' of the End-to-End Change Lifecycle (E2ECL) for Customs.
- Provide strong and visible leadership to build a high performing team and drive business outcomes across organisational boundaries.
Essential Criteria:
- Business Capability Development: Proven ability to translate strategic objectives into actionable capability requirements and delivery plans across people, process, technology and data dimensions.
- Standards and frameworks: Strong understanding of enterprise architecture principles and how they relate to business capabilities. Strong analytical skills with the ability to define abstract concepts in practical terms and in alignment with organisational standards.
- Stakeholder Engagement: A strong track record as a trusted advisor demonstrating credibility with senior leaders and delivery teams alike with the ability to balance long term capability design with immediate business needs.
- Communication: Exceptional communication skills with the ability to articulate complex ideas clearly to both technical and non-technical audiences.
- Leadership and Collaboration: Demonstrated ability to bring diverse teams together around shared goals and build a high performing team that delivers measurable value to the business.
- Ideally, the role holder will possess knowledge and understanding of how Customs and the border regime operates.
Alongside your salary of £81,000, HM Revenue and Customs contributes £23,465 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Whatever your role, we take your career and development seriously and want to enable you to build a successful career with the department and wider Civil Service.
It is crucial that our employees have the right skills to develop their careers and meet the challenges ahead, and you'll benefit from regular performance and development reviews to ensure this development is ongoing.
As a Civil Service employee, you'll be entitled to a large range of benefits.
This includes:
- 25 days annual leave on entry, increasing on a sliding scale to 30 days after 5 years' service. This is in addition to your public holidays.
- This will be complemented by one further day paid privilege entitlement to mark the King's Birthday.
- Interest-free loans allowing you to spread the cost of an annual travel season ticket or a new bicycle.
- Flexible working patterns and access to Flexible Working Schemes allowing you to vary your working day as long as you work your total hours.
- A competitive contributory pension scheme that you can enter as soon as you join and where we will make a significant contribution to the cost of your pension. Your contribution comes out of your salary before any tax is taken and will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire.
- Generous paid maternity and paternity leave which is notably more than the statutory minimum offered by many other employers.
- Use of onsite facilities (where applicable).
- Occupational sick pay.
Selection process details
For full selection process details please see the attached Candidate Pack.
Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) .
See our vetting charter (opens in a new window) .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : Callum Lawn
- Email : scsresourcing@hmrc.gov.uk
- Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
Attachments
Deputy Director Business Capability Development Candidate Pack Opens in new window (pdf, 908kB)
