Design, Development Consultant
Design, Development Consultant
- Birmingham
- Cardiff
- Edinburgh
- Glasgow
- Leeds
- Liverpool
- Newcastle-upon-Tyne
- Nottingham
- Salford
- Belfast
- East Kilbride
- Amser llawn
- Gweithio’n hyblyg
- Rhan-amser
- Rhannu swydd
- Cau ar: Mai 8 2026
- £37,682 - £46,077
About the job
Job summary
Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.
The Design Development Consultant (DDC) plays a pivotal role in shaping high quality learning that builds capability across HMRC. As a specialist within Curriculum, Design & Content in the Tax, Customs and Compliance Academy (TCCA), the DDC provides expert consultancy to ensure new and existing learning solutions are modern, effective and aligned to strategic needs.
DDCs use their deep understanding of contemporary learning design principles, emerging technologies, and innovative practice to translate often complex business and capability requirements into clear, actionable design approaches. They enable Learning Designers and wider design teams to produce engaging, inclusive and long term solutions that meet customer needs and reflect HMRC's modern learning standards.
Working in close partnership with Portfolio Managers, Design Development Managers, Learning Designers and key business stakeholders, DDCs guide the analysis and scoping of learning requirements, support design decision making and help resolve complex problems. They play a critical role in building design capability across the Academy, supporting quality assurance, and championing continuous improvement in learning approaches.
Some DDCs will hold line management responsibility, with workloads adjusted accordingly. Non management DDCs will focus more heavily on project specific consultancy but may be required to take on people leadership responsibilities where needed.
As HMRC transitions to the new Curriculum, Design & Content structure, the DDC role is ideally suited to individuals who can innovate, navigate ambiguity, and identify opportunities in change. This is an exciting time to join a growing, forward looking design function shaping the future learning experience for HMRC.
Job description
Providing a consultative service, using your knowledge and expertise of modern adult learning theories to conduct Learning Needs Analyses (LNA) and/or Performance Needs Analysis (PNA) to guide stakeholders and recommend the appropriate learning media, approach and solutions.
Applying your understanding of modern design principles to create engaging learning solutions that meet detailed and sometimes complex learning requests.
Championing the use of our approved styles and standards and working collaboratively as part of the quality review process to ensure our learning products achieve consistently high quality outcomes.
Establishing and developing collaborative relationships with important and influential stakeholders communicating clearly and regularly with them using a variety of methods.
Work closely with PMs, DDMs, DDCs and DD's across CDC and beyond, driving forward change.
Leading, supporting, and coaching the team of designers, providing quality assurance and feedback, sharing recommendations to increase team capability.
Provide effective and informative feedback on the team's performance and capability so managers can support the development of identified goals and objectives against gaps.
As line managers, set stretching goals and objectives for your team to provide a continuous learning environment through coaching to increase expertise. Review during Performance and Development Conversations (PDC) and use PDCs to agree and monitor personal development plans.
As line managers, actively manage performance, capability and attendance and relevant HR issues including a focus on wellbeing.
Proactively manage own performance and progress personal development in partnership with your manager including developing your own L&D capability - sharing knowledge, skills, and best practice to support the development of others.
Identify, encourage, and recognise success and achievements.
Be visible and accessible, actively leading change and being an advocate for communicating direction for CDC, TCCA and across HMRC.
Support HMRC's ambition for making it a Great Place to Work.
Other tasks as may be reasonably required for the needs of the business.
Person specification
Proven experience of providing a learning design consultancy service, using modern adult learning theories to conduct Learning Needs Analysis (LNA) and/or Performance Needs Analysis (PNA) and recommend appropriate learning solutions.
Strong understanding of modern learning design principles, with experience shaping engaging, inclusive learning solutions and working to agreed design styles, standards and quality frameworks.
Experience of working collaboratively within quality review processes to ensure learning products meet consistently high standards.
Demonstrable ability to build and maintain effective stakeholder relationships, communicating clearly and confidently with a range of audiences, including senior stakeholders.
Experience of working collaboratively with multidisciplinary teams (e.g. PMs, DDMs, DDCs, Designers and Directors) to deliver learning solutions and support change.
Experience of leading, coaching or supporting learning professionals, providing constructive feedback and quality assurance to build capability.
Ability to identify capability gaps and share insights and recommendations to support continuous improvement at individual and team level.
Experience of managing own performance and actively developing professional L&D capability, sharing best practice to support others.
Evidence of contributing positively to organisational culture, recognising success, supporting wellbeing and acting as an advocate for change and continuous improvement.
Essential Criteria
For more information on where you might be working, review this information on our locations .
If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
Thes e sites are:
Leeds Locations
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.
Technical skills
We'll assess you against these technical skills during the selection process:
Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Experience and Technical skills.
How to Apply
As part of the application process, you will be asked to provide the following:
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on your CV.
At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be assessed on Experience based questions.
You will also be required to do a technical skills presentation. This will be a 15 minute scenario, based on Learning Design Consultancy, which will be given prior to interview.
Interviews will take place via video link. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form . Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .
Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
Technical Support
If you are experiencing problems that cannot be resolved by our ' help ' section, then technical support is available. You will receive a reply in 2 working days.
Important information for existing HMRC contractual homeworkers:
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK .
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
Job summary
Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.
The Design Development Consultant (DDC) plays a pivotal role in shaping high quality learning that builds capability across HMRC. As a specialist within Curriculum, Design & Content in the Tax, Customs and Compliance Academy (TCCA), the DDC provides expert consultancy to ensure new and existing learning solutions are modern, effective and aligned to strategic needs.
DDCs use their deep understanding of contemporary learning design principles, emerging technologies, and innovative practice to translate often complex business and capability requirements into clear, actionable design approaches. They enable Learning Designers and wider design teams to produce engaging, inclusive and long term solutions that meet customer needs and reflect HMRC's modern learning standards.
Working in close partnership with Portfolio Managers, Design Development Managers, Learning Designers and key business stakeholders, DDCs guide the analysis and scoping of learning requirements, support design decision making and help resolve complex problems. They play a critical role in building design capability across the Academy, supporting quality assurance, and championing continuous improvement in learning approaches.
Some DDCs will hold line management responsibility, with workloads adjusted accordingly. Non management DDCs will focus more heavily on project specific consultancy but may be required to take on people leadership responsibilities where needed.
As HMRC transitions to the new Curriculum, Design & Content structure, the DDC role is ideally suited to individuals who can innovate, navigate ambiguity, and identify opportunities in change. This is an exciting time to join a growing, forward looking design function shaping the future learning experience for HMRC.
Job description
Providing a consultative service, using your knowledge and expertise of modern adult learning theories to conduct Learning Needs Analyses (LNA) and/or Performance Needs Analysis (PNA) to guide stakeholders and recommend the appropriate learning media, approach and solutions.
Applying your understanding of modern design principles to create engaging learning solutions that meet detailed and sometimes complex learning requests.
Championing the use of our approved styles and standards and working collaboratively as part of the quality review process to ensure our learning products achieve consistently high quality outcomes.
Establishing and developing collaborative relationships with important and influential stakeholders communicating clearly and regularly with them using a variety of methods.
Work closely with PMs, DDMs, DDCs and DD's across CDC and beyond, driving forward change.
Leading, supporting, and coaching the team of designers, providing quality assurance and feedback, sharing recommendations to increase team capability.
Provide effective and informative feedback on the team's performance and capability so managers can support the development of identified goals and objectives against gaps.
As line managers, set stretching goals and objectives for your team to provide a continuous learning environment through coaching to increase expertise. Review during Performance and Development Conversations (PDC) and use PDCs to agree and monitor personal development plans.
As line managers, actively manage performance, capability and attendance and relevant HR issues including a focus on wellbeing.
Proactively manage own performance and progress personal development in partnership with your manager including developing your own L&D capability - sharing knowledge, skills, and best practice to support the development of others.
Identify, encourage, and recognise success and achievements.
Be visible and accessible, actively leading change and being an advocate for communicating direction for CDC, TCCA and across HMRC.
Support HMRC's ambition for making it a Great Place to Work.
Other tasks as may be reasonably required for the needs of the business.
Person specification
Proven experience of providing a learning design consultancy service, using modern adult learning theories to conduct Learning Needs Analysis (LNA) and/or Performance Needs Analysis (PNA) and recommend appropriate learning solutions.
Strong understanding of modern learning design principles, with experience shaping engaging, inclusive learning solutions and working to agreed design styles, standards and quality frameworks.
Experience of working collaboratively within quality review processes to ensure learning products meet consistently high standards.
Demonstrable ability to build and maintain effective stakeholder relationships, communicating clearly and confidently with a range of audiences, including senior stakeholders.
Experience of working collaboratively with multidisciplinary teams (e.g. PMs, DDMs, DDCs, Designers and Directors) to deliver learning solutions and support change.
Experience of leading, coaching or supporting learning professionals, providing constructive feedback and quality assurance to build capability.
Ability to identify capability gaps and share insights and recommendations to support continuous improvement at individual and team level.
Experience of managing own performance and actively developing professional L&D capability, sharing best practice to support others.
Evidence of contributing positively to organisational culture, recognising success, supporting wellbeing and acting as an advocate for change and continuous improvement.
Essential Criteria
- Proven knowledge of learning design.
- Ability to translate complex business needs aligning with learning theories.
- Experience conducting LNAs/PNAs.
- Experience of developing relationships with a range of internal and external stakeholders through a variety of communication channels.
- Coaching and development experience.
- Ability to effectively prioritise and change focus to respond to emerging priorities while demonstrating effective decision making daily.
- Digitally confident with a clear understanding of how digital technology shapes our future, with the ability to embed the key concepts of modern learning.
- Proficiency in IT and design systems, tools and software, including the Microsoft Office 365 suite (Excel, Word, PowerPoint, Outlook, Teams, Planner and SharePoint), with the ability to quickly adapt to new technologies and digital tools.
- Continuous improvement experience.
- Experience developing design standards.
- Qualifications in learning design or coaching.
For more information on where you might be working, review this information on our locations .
If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
Thes e sites are:
- Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
- Trinity Bridge House, Manchester - moving to an alternative office in Manchester/ Salford
Leeds Locations
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.
Technical skills
We'll assess you against these technical skills during the selection process:
- Presentation - based on Learning Design Consultancy
Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Experience and Technical skills.
How to Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history and previous experiences.
- A 750-word personal statement to demonstrate the Essential Criteria and the Person Specification detailed within the advert.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on your CV.
At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be assessed on Experience based questions.
You will also be required to do a technical skills presentation. This will be a 15 minute scenario, based on Learning Design Consultancy, which will be given prior to interview.
Interviews will take place via video link. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form . Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .
Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
- Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
Technical Support
If you are experiencing problems that cannot be resolved by our ' help ' section, then technical support is available. You will receive a reply in 2 working days.
Important information for existing HMRC contractual homeworkers:
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK .
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : Jayne Crompton
- Email : jayne.crompton@hmrc.gov.uk
- Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
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