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Developer (ServiceNow)

Dros Dro

We want to maximise the potential of everyone who chooses to work for us. We offer a great work life balance. You have the opportunity to work at any of our brand-new Regional Centres and to also work remotely. Contracts vary in length dependent upon the project with the possibility to extend.

Your time spent with us short or long term will be invaluable - your skills and expertise are needed to deliver the largest digital and transformation projects in Government. There really couldn’t be a better time to join HMRC for your new contract opportunity!

HMRC's ServiceNow Team is looking for x4 Front-End Developers.

Requirement: HR, ITOM, ITSM, workflow automation, test automation

HMRC is undergoing one of the largest digital transformations in the UK, and our ServiceNow Team sits at the heart of it. We’re modernising how 66,000+ colleagues access digital services, using the ServiceNow platform to drive automation, improve user experience, and deliver smarter, faster ways of working.

As part of our Chief Digital & Information Group (CDIO), you’ll help build and enhance enterprisewide ServiceNow capabilities across ITSM, HR, CSM, Security Operations and more. You’ll work with modern tools, collaborate with talented digital professionals, and contribute to meaningful change that impacts millions.

If you’re passionate about technology, eager to solve complex challenges, and want to be part of a supportive, inclusive team shaping the future of government servicesHMRC’s ServiceNow Team is the place to grow your career.

Main Responsibilities

Develop modern, maintainable user interfaces in ServiceNow using UI Builder, Now Experience components, Client Scripts, custom widgets, and Service Portal tooling.
Implement enhancements across HRSD, ITSM, ITOM, IRM and Workflow products (forms, UI policies, clientside logic, dynamic page elements).
Support workflow automation by building Flow Designer flows, business rules, and task orchestration logic.
Participate in Agile ceremonies (standups, refinement, estimation, planning) and contribute to sprint delivery.
Contribute to test automation adoption using ATF and additional tooling (e.g., AutomatePro for PoA/PoV activities; regression suite buildout).
Ensure all UI changes meet accessibility, performance, and UX standards in line with CDIO platform guidance.
Produce and maintain technical documentation, coding standards, and reusable component libraries; support troubleshooting across environments.

Essential Criteria

Proven ServiceNow UI development experience (UI Builder, Now Experience, Service Portal, Client Scripts, custom widgets).
Handson experience enhancing HRSD/ITSM/ITOM/IRM/Workflow products (forms, UI policies, client logic, dynamic UI).
Practical knowledge of Flow Designer, business rules, and orchestration for workflow automation.
Demonstrable Agile team experience (participation in ceremonies, estimation, and iterative delivery).
Familiarity with ATF and test automation practices/tooling (e.g., AutomatePro) for building and maintaining regression suites.
Strong grasp of accessibility standards, performance optimisation, and UX best practices; ability to align with CDIO guidance.
Excellent documentation habits and code hygiene, with experience creating component libraries and supporting multienvironment troubleshooting.

SC Clearance is desirable.

Our Values

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact your designated recruiter to request accommodation.