Director, Small Business & Individuals / Director, Volume Compliance & Shared Operations
Director, Small Business & Individuals / Director, Volume Compliance & Shared Operations
- Belfast
- Birmingham
- Bristol
- Cardiff
- Edinburgh
- Glasgow
- Leeds
- Liverpool
- London
- Manchester
- Newcastle-upon-Tyne
- Nottingham
- Portsmouth
- Parhaol
- Cau ar: Ion 5 2026
- £100,000
The successful candidate will be appointed to one of these two roles within the Customer Compliance Group (CCG), both of which are critical to HMRC's strategy to maintain a record low tax gap.
Directorate: Small Business & Individuals (SBI)
SBI mitigates tax risks across the UK's 5.3 million small businesses and individuals. This directorate has around 4,100 people and is experiencing significant growth.
Key Responsibilities Include:
VCSO is responsible for delivering scalable, high-volume interventions to improve compliance across large customer populations. It also houses essential shared services that support operational compliance across the whole of CCG. This directorate has around 3,850 people and is also growing significantly.
Key Responsibilities Include:
Both roles require strategic leadership, and experience of leading complex operational change and driving performance improvements across a large-scale delivery function.
Essential Criteria:
Alongside your salary of £100,000, HM Revenue and Customs contributes £28,970 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Pension
Your Civil Service pension is a valuable part of your total reward and is one of your biggest benefits.
When you join the Civil Service, you get access to the alpha pension with a generous employer contribution of 28.97% and some of the lowest member contributions in the public sector.
Please visit Civil Service Pension Scheme for more information.
Annual Leave and Bank Holiday Allowance
25 days annual leave, increasing to 30 days after 5 years' service (allowance pro-rata for part-time colleagues).
This is complemented by one days paid privilege leave to mark the King's Birthday and is in addition to your public holidays.
Equality, Diversity & Inclusion
The Civil Service values and supports all its employees.
At HMRC we want to create great places to work that are welcoming to all - where there is a strong sense of belonging and community.
Our HMRC equality objectives 2024-2028 describe how we are working to become a more inclusive and representative organisation reflective of our values.
Things you need to know
Selection process details
This campaign is being managed by HMRC's Executive Resourcing team. All applications should be submitted via Civil Service Jobs no later than 23:55 on Monday 5th January 2026 and must include:
For all campaign queries including assistance with your application or if you need to discuss a reasonable adjustment, please contact Nigel Dominey, Senior Talent Acquisition Manager at scs.resourcing@hmrc.gov.uk
Shortlist
The panel will assess the evidence provided in your CV and statement. Candidates whose applications best meet the essential criteria will be selected for interview.
Assessment
If shortlisted, you will take part in the following assessment:
Interview
You will attend a panel interview for a more in-depth discussion of your previous experience and professional competence. This will include a 5-minute verbal presentation (further information will be issued in advance).
Interviews are expected to take place in person at 100 Parliament Street, London.
All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) .
See our vetting charter (opens in a new window) .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
Attachments
Director Volume Compliance & Shared Operations & Director Small Business & Individuals Candidate Pack Opens in new window (pdf, 748kB)
Directorate: Small Business & Individuals (SBI)
SBI mitigates tax risks across the UK's 5.3 million small businesses and individuals. This directorate has around 4,100 people and is experiencing significant growth.
Key Responsibilities Include:
- Highly visible and engaging leadership of this new Directorate, championing HMRC strategy and values and role modelling the inclusive and collaborative culture needed to make HMRC successful.
- Lead a significant transformation agenda while ensuring effective delivery of compliance operations and capability development.
- Advising Ministers and senior stakeholders on tax compliance in the customer groups served by SBI, and facilitating the development of co-ordinated plans to tackle the small business tax gap across HMRC.
- Maintaining and developing excellence in operational delivery, increasing sustained voluntary compliance and tackling non-compliance through targeted interventions.
- Ensuring robust planning, performance management and assurance of a wide range of complex casework, improving productivity and professionalism.
- Working on behalf of the Department of Business and Trade (DBT) to enforce the National Minimum Wage.
VCSO is responsible for delivering scalable, high-volume interventions to improve compliance across large customer populations. It also houses essential shared services that support operational compliance across the whole of CCG. This directorate has around 3,850 people and is also growing significantly.
Key Responsibilities Include:
- Highly visible and engaging leadership of this new Directorate, championing HMRC strategy and values and role modelling the inclusive and collaborative culture needed to make HMRC successful.
- Lead a significant transformation agenda while ensuring effective delivery of volume compliance interventions and shared support for operations.
- Working with wider CCG teams to identify, design and deliver high volume interventions that will enable improved compliance.
- Delivering shared services to support operational compliance work including audit, accountants, insolvency and civil recovery. Developing robust approaches to improving this service offering.
- Ensuring robust planning, performance management and assurance of a wide range of high volume compliance interventions, improving productivity and professionalism.
- Continuously building capability and professionalism and embedding HMRC's Charter in the way we work.
- Ensuring the Directorate is transforming in line with HMRC's Transformation Roadmap and innovating to improve effectiveness and efficiency, using data and insight to improve compliance.
- Building effective working relationships across HMRC and delivering collaboratively across business boundaries.
- Contributing to the leadership of Customer Compliance Group and HMRC, taking on corporate leadership responsibilities.
Both roles require strategic leadership, and experience of leading complex operational change and driving performance improvements across a large-scale delivery function.
Essential Criteria:
- A visible and engaging leader who role models inclusive leadership, and builds customer trust.
- A strong strategic thinker with experience of developing new approaches to complex problems impacting significant numbers of customers.
- Experience of leading teams delivering work in a complex and high-profile environment, confident managing external scrutiny.
- Experience of leading successful delivery of high volumes of complex customer casework to a high standard.
- A demonstrable track record of working collaboratively across team boundaries to achieve results.
- A track record of delivering change successfully, engaging colleagues and customers effectively, and ensuring benefits are realised.
- Track record of building strong and influential relationships across a range of senior communities, internal and external.
- Up to date knowledge, expertise, and practical experience of tax. No tax qualification is required but you should be able to demonstrate expertise within this field. (Please include any tax qualifications you hold on your application form.)
Alongside your salary of £100,000, HM Revenue and Customs contributes £28,970 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Pension
Your Civil Service pension is a valuable part of your total reward and is one of your biggest benefits.
When you join the Civil Service, you get access to the alpha pension with a generous employer contribution of 28.97% and some of the lowest member contributions in the public sector.
Please visit Civil Service Pension Scheme for more information.
Annual Leave and Bank Holiday Allowance
25 days annual leave, increasing to 30 days after 5 years' service (allowance pro-rata for part-time colleagues).
This is complemented by one days paid privilege leave to mark the King's Birthday and is in addition to your public holidays.
Equality, Diversity & Inclusion
The Civil Service values and supports all its employees.
At HMRC we want to create great places to work that are welcoming to all - where there is a strong sense of belonging and community.
Our HMRC equality objectives 2024-2028 describe how we are working to become a more inclusive and representative organisation reflective of our values.
Things you need to know
Selection process details
This campaign is being managed by HMRC's Executive Resourcing team. All applications should be submitted via Civil Service Jobs no later than 23:55 on Monday 5th January 2026 and must include:
- A CV detailing your career history, key responsibilities and achievements accounting for any employment gaps within the last two years.
- A Statement of Suitability (no longer than 2 pages) demonstrating how your experience meets the essential criteria.
- In your Statement of Suitability, please specify which role you are applying for. If you are applying for both, please state a preference. You need only submit one application.
For all campaign queries including assistance with your application or if you need to discuss a reasonable adjustment, please contact Nigel Dominey, Senior Talent Acquisition Manager at scs.resourcing@hmrc.gov.uk
Shortlist
The panel will assess the evidence provided in your CV and statement. Candidates whose applications best meet the essential criteria will be selected for interview.
Assessment
If shortlisted, you will take part in the following assessment:
- Individual Leadership Assessment - a combination of psychometric assessments
- Staff Engagement Exercise - a presentation and Q&A with a representative staff group from across HMRC.
Interview
You will attend a panel interview for a more in-depth discussion of your previous experience and professional competence. This will include a 5-minute verbal presentation (further information will be issued in advance).
Interviews are expected to take place in person at 100 Parliament Street, London.
All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) .
See our vetting charter (opens in a new window) .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : Nigel Dominey
- Email : scs.resourcing@hmrc.gov.uk
- Email : scs.resourcing@hmrc.gov.uk
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
Attachments
Director Volume Compliance & Shared Operations & Director Small Business & Individuals Candidate Pack Opens in new window (pdf, 748kB)
