Incident Control and Business Continuity Manager

About the job

Job summary

Explore the world of HMRC Estates, where we lead the way in government property transformation. As a key player in one of the UK's largest property programmes, HMRC Estates offers safe, inclusive workplaces and exceptional career development opportunities. Our team is dedicated to delivering high-quality, user-friendly services that enable our colleagues to thrive in an environment where they truly belong. Watch the video below to meet some of our team and come and discover a career in your hands at HMRC.

Build a Career in Property with HMRC Estates

Estates is at the forefront of delivering the biggest property programme in the UK. We are the leading edge of Government property transformation. The purpose of Estates is to provide HMRC with an estate which is the right size and shape to meet both the current and future needs of our customers in HMRCs business areas. We are a customer service organisation which exists to offer high quality, easy to use services to enable our colleagues to perform at their best by providing working environments in which they want to work.

This role is central to the Estates Workplace Operation team, with responsibility for maintaining resilience and safety across government estates. The Government Hubs Incident Control and Business Continuity Lead ensure sites are prepared to respond immediately and effectively to incidents, and that business continuity plans are embedded across the region.

Job description

Collaborate with Estates colleagues to ensure fire safety plans and emergency procedures for Erskine House and Carne House within the Belfast region meet all departmental and legal requirements.

• Effectively assess, in light of information received, to determine and communicate evacuation routes before and during incidents, directing the Incident Management Team to support the safe evacuation of staff and visitors.
• Act as the lead during emergency situations, making critical decisions and ensuring instructions are followed to safeguard building occupants.
• Lead co-ordination with Emergency Services, collating and providing pertinent real-time incident information to support effective decision making.
• Lead the development and ongoing support of the Incident Management Team, including Incident Marshals (IMs) and Deputy ICOs.
• Create and deliver Incident Management Training packages, tailored to Regional Centre operational arrangements, for Incident Marshals (IMs) and Deputy ICOs.
• Lead on and resource Counter-Terrorism activities in line with departmental standards, working collaboratively with the Building Manager, Regional Security Manager and Head of Counter Terrorism.
• Provide assurance that all Lines of Business have robust Business Continuity Plans (BCP) in place, assisting in their development as necessary, including the creation and development of the Estates Building Business Continuity Plan.
• Lead and co-ordinate local Business Continuity/Resilience and Counter Terrorism exercises.
• Work with the Building Manager and Health & Safety Officer to prepare and maintain fire safety and emergency procedures.
• Work with HMRC Estates colleagues to gain the assurances required; that any Fire Risk Assessments action points are completed by the appropriate owners of those tasks.
• Provide oversight, review, and authorisation of Personal Emergency Evacuation Plans (PEEPs) for staff and visitors, ensuring plans are robust and viable, integrating them into site evacuation procedures, while providing expert advice and guidance to support effective implementation.
• Resolve issues related to emergency procedures, such as staffing for Incident Marshal roles or implementation of risk assessment recommendations.
• Serve as a key contact with business area managers, occupiers, and external stakeholders involved in emergency procedures.
• Lead and co-ordinate biannual evacuation drills, developing control measures to ensure effective evacuation arrangements.
• Report the status of emergency incidents to the Business Continuity Command and Control Team and provide timely updates as required.
• Participate as a member of the Regional Health and Safety Committee.
• Provide guidance to all Other Government Departments within the building on Incident Management and Business Continuity/Resilience matters.
• Monitor safe occupancy levels in collaboration with the Head of Estate.
• Work alongside the Regional Security Manager to assure senior management that staff and assets are adequately protected against terrorist threats and are trained to respond effectively to emergencies.
• Foster effective working relationships across Estates teams to deliver high-quality service and customer satisfaction.
• Liaise with near neighbours and relevant external stakeholders to create a safe environment within your local community.
• Administration of available technical and communications services, such as Gov-Notify.
• Establish a strong working relationship across all areas of Estates to achieve organisational objectives. Collaboration between different lines of business to ensure that knowledge and expertise are shared, creating an environment where best practices flourish.
• Support the wider Workplace Operations team and carry out other tasks to contribute towards the day to day running of the Estate as directed by the Building Manager or Head of Estates.

Person specification

The following skills, knowledge and experience are required for this role. Prospective candidates must be able to clearly demonstrate their capability in these areas during the application process.

• Responsibility and Organisation: The successful candidate will be highly responsible and able to work in a structured and organised manner, ensuring tasks are prioritised and completed efficiently.
• Stakeholder Engagement: Strong skills in engaging with stakeholders at all levels are essential. Candidates should be able to build effective working relationships, communicate clearly, and manage expectations in challenging situations.
• Incident Management Experience: Substantial, recent, and relevant experience in incident management is required. Candidates must be able to demonstrate their involvement in managing incidents, coordinating responses, and implementing solutions.
• Business Continuity/Resilience Knowledge: Experience in Business Continuity Planning and execution is essential. This includes developing, testing, and maintaining business continuity plans, as well as responding to disruptions and ensuring organisational resilience.
• Problem Solving and Decision Making: The ability to analyse complex situations, identify key issues and risks, and make effective decisions under pressure is crucial for success in this role.
• Communication Skills: Excellent verbal and written communication skills are required, with the ability to convey information clearly and concisely to a variety of audiences.
• Attention to Detail: A keen eye for detail is necessary to ensure accuracy in incident records, reports, and Business Continuity/Resilience documentation.

Essential Criteria

• Holds or actively working towards Certificate of the Business Continuity Institute (CBCI) or equivalent Business Continuity qualification. Demonstrating professional competence in business continuity and organisational resilience.
• Demonstrable experience of working in an operational, resilience, security, emergency planning, incident, management, or business continuity environment.
• Experience of supporting or managing incident response, business continuity, resilience or operational risk activities within a complex organisation.
• Sound knowledge of business continuity, resilience and incident management principles, with the ability to develop, implement, test, and maintain continuity and response plans.
• Strong organisational coordination and communication skills, with the ability to manage multiple priorities and respond effectively to emerging incidents and operational disruptions.
• Proven ability to remain calm under pressure, make informed decisions and coordinate appropriate actions during incidents or emergency situations.
• Experience of building and maintaining effective relationships with a range of internal and external stakeholders to support organisational resilience and incident response activities.
• Understanding of relevant legislation, departmental standards, policies and regulatory requirements relating to business continuity resilience, security, health and safety and incident management.
• Ability to analyse information, identify risks, and implement practical solutions to minimise operational disruption and support business recover.
• Commitment to continuous professional development and achieving relevant business continuity, security, resilience and health and safety qualifications.

Essential to Develop Within the Role

• Emergency Response Procedures training.
• BTEC Level 4 qualification in security.
• IOSH Managing Safely Certificate.
• Level 3 Certificate in Fire Risk Assessment.
• Legionella Awareness.

Additional Information on Security Checks

Successful candidates are required to hold or obtain Security Check (SC) level clearance prior to taking up this post.

Full Time Only Working Pattern

Due to operational needs, these posts are full-time; however, applicants who need to work a more flexible arrangement are welcome to apply. We can't guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Qualifications
Holds or actively working towards Certificate of the Business Continuity Institute (CBCI) or equivalent Business Continuity qualification. Demonstrating professional competence in business continuity and organisational resilience.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Working Together
• Delivering at Pace

Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to Apply

As part of the application process, you will be asked to provide the following:-

• A name blind CV including your job history, qualifications and skills and experience and qualifications. Please confirm which mandatory qualifications you hold.
• A 500 word Personal Statement to demonstrate the Person Specification and Essential Criteria as detailed within the advert.
• A separate 250 word statement addressing the specified Behaviours-
  Making Effective Decisions
  Working Together
  Delivering at Pace.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on the CV.

At full sift all Behaviour statements, your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be assessed on Behaviour and Strength based questions.

This is an example of a strength-based question:

"It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Interviews will take place face to face. The interview location with be at Erskine House, Belfast.

Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .

Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.

If successful in your application, you will need your National Insurance number for the onboarding process.

Download the HMRC app now and save your National Insurance number to your digital phone wallet.

How to download the HMRC app and sign up for an account

Download the free HMRC app from the App Store or Google Play store.

If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.

You'll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.

You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services .

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and appointments will be made in strict merit order until the set demand is filled. If successful, you will be informed when we reach your position on the merit list.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Hybrid working at HMRC

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

Technical Support

If you are experiencing problems that cannot be resolved by our ' help ' section, then technical support is available. You will receive a reply in 2 working days.

Additional Security Information

Please note in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

From 1 April 2026, applicants will be required to meet updated nationality and residency requirements so that National Security Vetting (NSV) checks can be conducted. If this affects you, we will give you more information at the appropriate time.

Important information for existing HMRC contractual homeworkers:

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations (opens in a new window) .

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK .

Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a standard (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Bobby Frazer
• Email : bobby.frazer@hmrc.gov.uk

Recruitment team

• Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk

Further information
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.