Learning and Development Talent Manager

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Join HMRC's Digital Academy and help shape the future of learning across one of the UK's largest organisations.

As a Learning Design Manager, you will design, develop, curate and maintain high-quality digital learning experiences that help colleagues build the skills, knowledge and confidence our colleagues across HMRC need to succeed in a rapidly growing digital world. Working alongside subject matter experts, stakeholders and fellow learning professionals, you will transform complex information into engaging, accessible and impactful learning products.

You will play a key role in creating modern learning solutions using a range of learning technologies, authoring tools and AI-enabled approaches, ensuring learning is learner-centred, evidence-based and aligned to HMRC and Government Digital and Data Profession strategic objectives and capability requirements.

Job description

We are looking for a creative and highly motivated learning professional with a passion for instructional design and digital learning.

You will be responsible for designing and building engaging learning products, curating high-quality learning resources, and supporting the continuous improvement of the Digital Academy learning and capability offer.

The HMRC Digital Academy works with stakeholders across the organisation and demand for digital learning products is high, therefore we are seeking someone who can manage multiple competing priorities, reach evidence-based decisions and with a dedication to their own upskilling to keep ahead of the ever-changing learning technology landscape.

This role combines instructional design expertise, learning technology capability, and a strong focus on learner experience, enabling colleagues across HMRC to access relevant, high-quality learning at the point of need.

This HO role is positioned as a hands-on practitioner role beneath the Senior Learning Design Manager layer. Its emphasis is on the practical design, development, and maintenance of accessible, high-quality learning products.

Person specification

Instructional design and development.

• Design engaging digital, blended and self-directed learning solutions applying instructional design methodologies and adult learning principles.
• Translate complex requirements into clear capability requirements, learning objectives, and learning products.
• Develop learning content and assessment including e-learning, learning pathways, instructional videos, support resources, guides, development scheme and programmes content
• Apply evidence-based learning design approaches to improve learner engagement, retention and knowledge transfer.

Digital learning authoring

• Create and maintain learning products using authoring tools such as Articulate 360, dominKnow, Microsoft 365 and emerging learning technologies.
• Build accessible and inclusive digital learning products that comply with WCAG accessibility standards and government accessibility requirements.
• Ensure learning products are quality assured, tested and maintained throughout their lifecycle.
• Learning content curation.
• Curate learning resources from internal and external providers including Skillsoft, Microsoft Learn, and other approved learning platforms.
• Create structured learning pathways and role-based learning journeys aligned to capability frameworks and organisational priorities.
• Evaluate and maintain curated content to ensure relevance, quality, and accuracy.

AI and innovation

• Utilise AI-enabled design tools to support storyboarding, content development, content enhancement, asset creation and learning design productivity. Use professional judgement to combine AI-enabled approaches with human creativity, critical thinking, instructional design expertise and appropriate quality assurance.
• Support the exploration and adoption of emerging learning technologies and innovative design practices. Maintain awareness of advances in AI, learning technology and digital pedagogy, continuously developing the skills needed to apply emerging capabilities effectively within learning design.
• Promote responsible and ethical use of AI within learning design and content development activities.

Stakeholder and SME engagement

• Work collaboratively with subject matter experts and stakeholders to gather requirements and develop learning solutions.
• Facilitate design discussions, content reviews and quality assurance activities.
• Support the implementation and rollout of learning products and capability initiatives.

Evaluation and continuous improvement

• Use learner feedback, analytics and performance data to evaluate effectiveness and drive continuous improvement.
• Identify opportunities to improve learner experience, engagement and accessibility.
• Contribute to the development and sharing of learning design standards, templates and best practice.
• Dedication to own upskilling to keep ahead of the evolving technology landscape.

Essential Criteria

You will have:

• Experience of designing and developing digital learning products in a large or complex organisation.
• Strong instructional design skills and understanding of adult learning and capability principles with an understanding of how to design and deliver effective learning using digital tools and technology.
• Experience of creating learning content using digital authoring tools such as Articulate 360 or equivalent platforms.
• Experience of curating learning content and creating structured learning pathways or learning journeys.
• Practical experience of using learning technologies and digital learning platforms, including Microsoft 365, Skillsoft, Totara or equivalent.
• Knowledge of accessibility principles and experience designing inclusive learning.
• A commitment to continuously developing AI, digital and learning technology capability as tools and professional practices evolve.
• Strong written communication skills with the ability to transform complex information into engaging learning content.
• Experience working with stakeholders and subject matter experts to develop learning solutions.
• Excellent organisational skills and the ability to manage multiple priorities simultaneously.

Desirable Criteria

It would be beneficial if you have:

• Experience of designing learning for digital, data, technology or AI-related capability areas.
• Experience using AI tools to support content design, creation or learning development.
• Experience of video production, multimedia development or learning experience design.

Additional Information

A candidate session will be held on Monday 16th November at 11:30 which will provide you with more insight into the benefits of working as a Learning and Development Talent Manager within HMRC and the exciting work this involves.

Please complete this form to register for the event and the details on how to join will be emailed to you -

Webinar - Learning & Development Talent Manager - Mon 16th November @ 11:30 - Fill in form


Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Delivering at Pace

Benefits

Alongside your salary of £38,926, HM Revenue and Customs contributes £11,276 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history, skills, qualifications, and previous experiences. Your CV should include up to your last 4 roles and no more than 150 words per role.
• A 750-word Personal Statement. Your Personal Statement should link to Essential Criteria and Person Specification.

Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, your experience will be assessed and you will be asked behaviour-based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.

You will also undertake a short practical learning design exercise. This will assess your ability to apply learning design principles to a realistic learning requirement. Full details will be provided to candidates invited to interview.

This is an example of a strengths-based question:

"It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .

Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.

If successful in your application, you will need your National Insurance number for the onboarding process.

Download the HMRC app now and save your National Insurance number to your digital phone wallet.

How to download the HMRC app and sign up for an account

Download the free HMRC app from the App Store or Google Play store.

If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.

You'll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.

You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services .

Reserve List

A reserve list may be held for up to 6 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Hybrid working at HMRC

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

Technical Support

If you are experiencing problems that cannot be resolved by our ' help ' section, then technical support is available. You will receive a reply in 2 working days.

Important information for existing HMRC contractual homeworkers

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations (opens in a new window) .

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK .

Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a standard (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Jennifer Nisbet
• Email : jennifer.nisbet@hmrc.gov.uk

Recruitment team

• Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk

Further information
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk . Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.