Product Manager (FCMS)

We want to maximise the potential of everyone who chooses to work for us. We offer a great work life balance. You have the opportunity to work at any of our brand-new Regional Centres and to also work remotely. Contracts vary in length dependent upon the project with the possibility to extend.

Your time spent with us short or long term will be invaluable - your skills and expertise are needed to deliver the largest digital and transformation projects in Government. There really couldn’t be a better time to join HMRC for your new contract opportunity!

We’re looking for an experienced Product Manager to join HMRC’s Chief Digital and Information Office (CDIO)

You will provide product leadership across business-critical digital services supporting HMRC criminal investigation case management and translation services. The role has a strong live-service focus, while also supporting the delivery of enhancements and significant strategic change.

You will work with multidisciplinary Scrum teams comprising HMRC and supplier resources and collaborate with business stakeholders, operational users, delivery managers, architects, service teams and suppliers. You will balance live-service priorities with ongoing product development, ensuring services remain stable, supported and aligned with business and user needs.

Responsibilities / Person Specification

• Provide end-to-end product leadership across live digital services and ongoing product change.
• Own and maintain product roadmaps and prioritised backlogs, balancing business enhancements, technical improvements and live-service needs.
• Work with multidisciplinary Agile teams to define priorities, clarify desired outcomes and support effective delivery.
• Ensure products continue to meet user and business needs throughout their lifecycle.
• Manage competing priorities, risks, dependencies and constraints, making appropriate evidence-based prioritisation decisions.
• Build effective relationships with business stakeholders, operational users, technical teams, suppliers and other programmes.
• Support product governance, providing clear information on service performance, delivery, risks, dependencies and planned change.
• Promote continuous improvement based on user needs, operational insight and service performance.

Your main duties will include

• Oversee the performance of multiple applications, ensuring operational issues, incidents, problems and service risks are appropriately prioritised and managed.
• Maintain and prioritise product backlogs and roadmaps in accordance with business priorities, operational requirements and available funding.
• Provide product direction and priorities for two multidisciplinary Scrum teams.
• Work with delivery managers and technical specialists to oversee the delivery of functional and technical enhancements.
• Assess and prioritise new change demand, ensuring the benefits, costs, risks and impact of changes are understood.
• Support change and release planning and ensure changes progress through appropriate HMRC governance.
• Support significant strategic change affecting the products, including the FCMS Pega Cloud migration and the Modernising Investigation Management (MIM) programme.
• Manage product risks and dependencies across services, suppliers, projects and programmes.
• Maintain effective engagement with senior stakeholders and operational users, communicating priorities, delivery progress and service impacts.
• Support financial management through forecasting, expenditure monitoring and supplier commitments.
  
  

Essential Criteria

You will have demonstrable experience of:

• Product management within complex digital or technology environments, including responsibility for established live services.
• Leading product delivery through multidisciplinary Agile teams, using approaches such as Scrum to deliver business and user outcomes.
• Developing and maintaining product roadmaps and prioritised backlogs, balancing user needs, business priorities, technical change and live-service requirements.
• Managing live digital services, including operational priorities, incidents, problems, risks and continuous service improvement.
• Operating within a large and complex organisation, managing multiple stakeholders, suppliers, governance requirements and technical dependencies.
• Assessing and prioritising competing requirements and making evidence-based product decisions and trade-offs.
• Working effectively with technical specialists, delivery professionals, operational teams, third-party suppliers and senior business stakeholders.
• Clearly communicating product priorities, delivery progress, risks, dependencies and trade-offs to technical and non-technical audiences.

Desirable Criteria

Ideally, you will also have experience and understanding of:

• Working within UK Government, the wider public sector or another large, highly regulated organisation.
• Product management in environments subject to formal security, risk, assurance, change and release governance.
• Managing products or services delivered using Pega, including working effectively with Pega development and technical teams.
• Managing products or services incorporating OpenText Documentum, or comparable enterprise content and document management technologies.
• Managing digital products involving complex integrations and dependencies across multiple enterprise systems and services.
• Working within blended delivery models involving internal teams and external technology suppliers.

Our Values

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact your designated recruiter to request accommodation.