Project Manager

Background:

The Complex Customer Management Programme aims to increase compliance yield through investment of technology and digital solutions which drive productivity. The Programme will deliver changes through four projects.

Role:

The role of the Project Manager is to lead / manage the project and the project team on a day-to-day basis. The Project Manager is responsible for driving and overseeing the delivery of the project to ensure that the objectives are clearly defined and achieved within the agreed time, cost and quality constraints. The Project Manager has a key role in project governance and working with stakeholders, to ensure the agreed project outputs are delivered to enable benefits to be realised.

Role responsibilities:

• Delivery Create and lead the project to deliver the agreed outcomes within time, cost and quality constraints.
• Project Management Day to day management and leadership of the project and the project team. Provide effective leadership and management controls. Set project controls. Design the project structure and organisation appropriate to stage. Set appropriate delivery methodologies. Manage effective transition between project phases.
• Business Case Develop and draft the Business Case (where appropriate), with input from specialists as necessary.
• Budget Develop the budget and track delivery within budget.
• Resources Identify skill requirements; and deploy and develop resources. Manage small-medium sized team.
• Benefits Realisation Deliver the agreed project Business Case benefits and outcomes.
• Stakeholder Management Identify and manage stakeholder relationships and need for senior level support. Manage internal and external relationships as appropriate.
• Risks and Issues Identify and monitor project risks and issues. Develop mitigating actions and escalate as appropriate. Identify and work with related projects to manage interdependencies.
• Governance Support effective governance and decision making. Provide reporting and engage in mechanisms that hold you, as Project Manager, to account for delivery.
• Assurance Engage with assurance reviews and support action on recommendations. Organise assurance processes such as gateway reviews, as required.
• Change Control Ensure effective Change Control processes are in place to agree and document changes to deliverables as agreed with stakeholders.
• Guidance and Support Provide support, guidance and coaching for the project team. Show commitment to personal development. Promote effective individual and team performance.
• Project Performance & Controls Cascade vision and translate into delivery objectives for the team. Develop and maintain Project Plan. Identify and set appropriate Project Controls. Manage performance and report progress to sponsors.

Essential Criteria:

Successfully managed several low or medium complexity projects or may have been in a specialist or work strand lead role within a project.

A relevant professional qualification such as PRINCE2 Practitioner or MSP Practitioner.

Excellent written and drafting skills with the ability to work in a fast-paced environment under minimal supervision.

Excellent verbal communication skills with ability to present and brief at all levels.

Desirable Criteria:

Additional relevant professional qualifications such as: MSP Practitioner, Agile Project Management Practitioner, APMG Change Management Practitioner

Able to work effectively and flexibly in both waterfall and agile environments.