In Portsmouth, every street tells a story. From its proud naval heritage to its creative communities and bold regeneration, this is a city built on resilience, ambition and service. People coming together to solve real-world challenges with heart and determination. Whether you're stepping into your first role or bringing years of experience, Portsmouth offers the chance to be part of something bigger, to grow your career in a place where progress is personal, where the work you do truly matters - you might be surprised at the opportunities you find.
HMRC has a lot to offer. We are one of the largest employers in the UK with over 66,000 employees nationwide. We play a vital role in collecting taxes that fund our public services.
But there’s so much more to HMRC than tax! We offer diverse career paths across the UK in areas such as commercial, property management, communications, human resources, project delivery, digital services and more.
Find a job that really matters, where you feel proud of what you do every day.
As one of the UK’s largest customer service organisations, we put our customers at the heart of everything we do. Our Customer Services Group (CSG) is one of the largest business areas at HMRC, offering a career in your hands.
Through telephony, post and digital services, we handle more than 50 million customer calls and answer around 15 million items of customer correspondence each year. This contributes to a vital public service, giving you the chance to take pride in social good.
Find out more about our Customer Services Group and roles within.
"HMRC has changed a lot in my time as an advisor but they always provide full support and guidance, plus all the training I could need. My colleagues have been wonderful and friendly, and have helped build a welcoming environment both for new starters and current staff.
From flexible ways of working to the wide range of offers and discounts offered to civil servants, my time with HMRC has been very enjoyable. The cycle to work scheme has helped me out a lot too!"
Dan - Customer Services Advisor
"Working in HMRC has given my confidence a major boost and I feel that I am an asset to HMRC. To provide a professional service and advice to customers continues to give me great job satisfaction.
The support in HMRC is great and I continue to broaden my knowledge base in a fast-paced environment. Good communications skills are important, as you sometimes have to explain complex information in a straightforward way to ensure that our customers understand.
The work can be challenging sometimes but that’s what I like about my role."
Michelle - Customer Services Advisor
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Diolch am gofrestru gyda ni!
Mae’r wefan hon yn defnyddio cwcis.
Rydym yn defnyddio cwcis i bersonoli cynnwys fel argymhellion swyddi, ac i ddadansoddi ein traffig. Rydych yn cydsynio i’n cwcis os ydych yn clicio "Rwy’n Derbyn". Os byddwch yn clicio ar "Nid wyf yn derbyn", yna ni fyddwn yn defnyddio cwcis ond efallai y bydd gennych brofiad defnyddiwr dirywio. Gallwch newid eich gosodiadau trwy glicio ar y cysylltiad Gosodiadau ar frig y ddyfais
Mae’r cwcis hyn yn angenrheidiol er mwyn i’r wefan weithredu ac ni ellir eu diffodd yn ein systemau. Fel arfer, dim ond mewn ymateb i gamau a wnaed gennych sy’n gyfystyr â chais am wasanaethau, megis gosod eich dewisiadau preifatrwydd, mewngofnodi neu lenwi ffurflenni. Gallwch osod eich porwr i’ch rhwystro neu eich rhybuddio am y cwcis hyn, ond ni fydd rhai rhannau o’r wefan yn gweithio wedyn.
Mae’r cwcis hyn yn ein galluogi i gyfrif ymweliadau a ffynonellau traffig fel y gallwn fesur a gwella perfformiad ein gwefan. Maen nhw’n ein helpu ni i wybod pa dudalennau sydd fwyaf a lleiaf poblogaidd a gweld sut mae ymwelwyr yn symud o gwmpas y wefan. Os na fyddwch yn caniatáu’r cwcis hyn, ni fyddwn yn gwybod pryd rydych wedi ymweld â’n gwefan, ac ni fyddwn yn gallu monitro ei berfformiad.