Role overview:

Unity supports three UK Government Departments and circa 100,000 civil servants, providing business critical HR, Finance and procurement services. The programme is responsible for establishing by 2027 a single Shared Service organisation for HMRC, DfT, DLUHC and their Executive Agencies and Arm’s Length Bodies, deploying cloud technologies across the functions and the Shared Service operation.

As a high value and complex programme, Unity is classed as a Government Major Programme. This means the programme will be monitored and audited by HMG’s Infrastructure and Projects Authority, with regular engagement with both Cabinet Office and Treasury approvals teams.

Role Purpose

Working to the Senior Responsible Owner (SRO), the Deputy Director Process Transformation will lead the activity to design and deliver optimised processes both within Unity Business Services and across finance, HR and procurement in HMRC, DfT and DLUHC. This work requires close working with senior officials across the three Departments responsible for effective delivery of their function and service. The outcome of this key activity will inform the roll out of SaaS technology and is pivotal in achieving programme benefits.

In this role they will work closely with the Programme Director and Programme Delivery Lead, as well as the Director of Unity Business Services (UBS) and Director of Unity Tech Services (UTS) who will be responsible for the operational service to the three Departments.

The successful candidate will work in partnership with DfT, HMRC and DLUHC as well as Cabinet Office and HM treasury to ensure the Strategy and vision is delivered. This is a hugely exciting programme, presenting a once in a generation opportunity to ensure UK Government harnesses new technologies to transform, delivering efficient and effective corporate and business services. With aging systems and processes requiring urgent upgrade across the three Departments, the successful applicant will make a real difference to business, our suppliers and customers and our employees.

The successful applicant will lead a team of c20 specialising in process optimisation and user research.

Responsibilities and Tasks:

The Deputy Director of Process Transformation is responsible for leading and managing the strategic development and implementation of process improvement initiatives within an organization. This role involves analysing current business processes, identifying inefficiencies, and developing and implementing solutions to streamline operations and improve overall efficiency.

Key responsibilities:

1. Lead a team of process improvement experts to analyse and redesign key business processes to drive operational excellence and maximize efficiency.
2. Develop and implement a comprehensive process improvement strategy that aligns with the organization's overall goals and objectives. .
3. Collaborate with key stakeholders across different departments, Cabinet office and HM Treasury to identify process improvement opportunities and prioritise initiatives based on their impact on business outcomes.
4. Establish and track key performance indicators to measure the success of process improvement initiatives and make data-driven decisions to drive continuous improvement.
5. Provide guidance and coaching to team members and stakeholders on process improvement methodologies and best practices.
6. Drive a culture of continuous improvement within the organisation by promoting cross-functional collaboration and fostering a mindset of innovation and creativity.
7. Stay informed on industry trends and best practices in process improvement and automation to identify new opportunities for optimization.
8. Create and deliver regular progress reports to senior leadership, highlighting key achievements, challenges, and recommendations for further improvements

Management of People:

Circa team of 20 HO to G6

Key Interactions:

DG Departmental leads, HR, Finance and commercial directors across DfT, HMRC and DLUHC and Exec Agencies

Behaviours/Competencies / Skills

1. Proven track record of successfully leading process improvement initiatives in a complex organisational environment.
2. Strong analytical and problem-solving skills, with the ability to identify root causes of operational inefficiencies and develop innovative solutions.
3. Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
4. Demonstrated leadership abilities, with experience in coaching and developing team members to achieve their full potential.
5. Proficiency in process improvement methodologies such as Lean Six Sigma, Kaizen, or Business Process Reengineering.
6. Ability to manage multiple projects simultaneously and prioritise tasks effectively to meet deadlines and deliver results.
7. Strong project management skills, with experience in planning, executing, and monitoring process improvement initiatives from conception to implementation