You will work with a range of colleagues across Economic Crime-Supervision (EC-S) and wider HMRC to 'risk' applications made by businesses in order to trade legally.

The job holder will work as part of a team who are responsible for carrying out checks on individuals and businesses applying for registration under the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017 (the Regulations).

As caseworkers, the jobholder will be expected to make considered decisions on the applicant's eligibility for registration and communicate these decisions to the applicants. Where penalties are applicable, the jobholder will be required to make the necessary calculations.

The jobholder will undertake a range of duties which will include some/all of the following:

• This is a public facing role requiring the appropriate level of proficiency in English required for public sector workers to communicate both written and verbally to customers.

• Manage a personal case load of Registration applications, liaising with our customers via e-mail, telephone and letter to ensure their compliance with Money Laundering Regulations.

• Maintaining data held on the Registration case management systems.

• The post holder is responsible for deciding if customers and businesses meet the criteria to be placed on or remain on HMRC's EC-S Register; decisions will be made within strict time constraints.

• Conduct a 'Fit and Proper' test or 'Approval' test (including criminality checks) on Responsible Persons and Businesses applying for registration under the Regulations and inform the applicants of the decision.

• Conduct checks on Business Owners and Managers who are 'Fit and Proper' as part of our retesting programme and inform the applicants of the decision.

• Analyse data generated from the digital application system and apply a risk-based approach in line with our compliance delivery programme.

• Conduct checks on businesses who are undertaking regulated activity without being registered under the Regulations.

• Apply relevant sanctions, including issuing penalties where the Regulations have not been complied with.

• Appear as a witness at Tribunal or Alternative Dispute Proceedings to defend the decisions made as part of their casework.

Person specification

We are looking for candidates who will uphold the Civil Service values and standards of behaviour and who:

• Can effectively organise and plan high volume workloads, anticipating risks to prevent them becoming issues.

• Work to the Quality Assurance Standards including the Compliance Professional Standards as part of their professional and quality focussed approach.

• Can demonstrate sound interpersonal, communication and relationship-building skills which require the ability to converse professionally with customers in English at the minimum standards required for public sector workers.

• Can make decisions based on evidence and facts and defend those decisions when required.

• Are committed to continuous improvement, in an environment where performance matters.

• Are flexible, adaptive and creative in solving problems and the ability to adapt to differing business needs quickly.

Due to the sensitive nature of the work Security Check vetting clearance is essential. Applicants without this level of clearance must be willing to undergo the necessary level of vetting and secure relevant clearances, failure to secure the relevant clearance will result in the jobholder being moved to another role decided on by current HMRC guidance.

Essential criteria

• An ability to make decisions based on evidence and facts with confidence to defend those decisions'.

• Excellent working knowledge of Microsoft 365.

• Ability to work under pressure and to changing priorities whilst managing own workloads.

• Ability to construct professional communications to businesses in English at the minimum standards required for public sector workers.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• Technical Skill Exercise

Benefits

Alongside your salary of £29,475, HM Revenue and Customs contributes £8,538 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths, Ability, Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following:

• A Civil Service Verbal Test - After submission of the first stage of your application, you will be invited to complete a Civil Service Verbal Test. If you successfully pass the test, you will be invited to complete the final stage of the application. Please complete the online test as soon as possible (within 24-48 hours is recommended), the closing date for the test and the application form will be 13 June 2025 at 23:55pm.
  If you fail to complete the online test and your application form before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The test is administered online and accessed via the CS Jobs website.
• A name-blind CV including your job history and previous experiences making sure you reference how you meet the essential criteria.
• A 250-word statement for both Behaviours Making Effective Decisions and Delivering at Pace.

Further details around what this will entail are listed on the application form.

We acknowledge that AI can assist you in your application. Find our guidelines here.

Sift

In the event of a large number of applications being received, an initial sift may be held on the CV.

At full sift all behaviour statements and your CV will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be assessed on Behaviour based questions and Strength based questions to explore what you enjoy and your motivations relevant to the role. You will also be given an exercise where we will present some information for you to provide an answer, further information will be provided in advance of the interview.

This is an example of a strengths-based question:

"It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?".

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - 407769 & vacancy closing date 13/06/2025.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you we'll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

Additional Security Information

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Important information for existing HMRC contractual homeworkers:

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.

Additional Information

We are looking into ways to enhance the applicant experience.

As part of our legitimate interests, we are testing the use of new technologies such as automation and/or Artificial Intelligence in the assessment for CV, personal statement and behaviour statement.

Please note that for this specific vacancy, this testing may run in parallel with our standard assessment process and will not influence or determine the

outcome of your application in any way. You can read the Civil Service Jobs and HMRC Privacy Notices for more information about our lawful basis for processing your personal data and HMRC's use of AI.

If you don't want your data to be used as part of the trial, please send your Application ID and the Vacancy Reference to talentacquisitionaiteam@hmrc.gov.uk

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) .

See our vetting charter (opens in a new window) .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Richard Wydell
• Email : richard.wydell@hmrc.gov.uk
• Telephone : 07741 616 026

Recruitment team

• Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk

Further information
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.
In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.

Attachments
Terms & Conditions July 2024 Opens in new window (pdf, 254kB)