External Readiness Change Manager - Digital Accounting
External Readiness Change Manager - Digital Accounting
- Dros Dro
- Cau ar: Maw 19 2025
We want to maximise the potential of everyone who chooses to work for us. We offer a great work life balance. You have the opportunity to work at any of our brand-new Regional Centres and to also work remotely. Contracts vary in length dependent upon the project with the possibility to extend.
Your time spent with us short or long term will be invaluable - your skills and expertise are needed to deliver the largest digital and transformation projects in Government. There really couldn’t be a better time to join HMRC for your new contract opportunity!
Making Tax Digital Programme (MTD) is delivering a fundamental change to tax to help digitalise UK business. This is a rare opportunity to work at the centre of a major Government transformation programme. MTD is part of the Government Major Projects Portfolio (GMPP), at the heart of HMRC’s Tax Administration Strategy and one of HMRC’s highest priorities. This cross-society transformation drives extensive interest across the political, business and tax spectrum. We are leading the way in the delivery of modern services for customers which will change how millions of businesses and landlords interact with the tax system, replacing the burden of the annual tax return with digital record keeping and quarterly updates. MTD will make it easier for individuals and businesses to get their tax right and will help reduce the amount of tax lost to avoidable errors.
Job Specification
As an External Readiness Change Manager at HMRC, you will play a pivotal role in our digital transformation initiatives.
You will be responsible for delivery of strategic external stakeholder engagement for Making Tax Digital Programme (MTD) ensuring that right forums, planning and communications are in place so that the programme engages and involves key stakeholder groups effectively.
Key Responsibilities:
- Managing the relationship with influential stakeholders (agents/bookkeepers and their professional representatives, businesses, landlords, trade associations, third sector) and bringing their perspective into the design and delivery of MTD services.
- Collaborating with stakeholders, mainly the accountancy profession to maximise customer and agent readiness for mandatory from April 2026 including take up of the MTD Testing phase from April 2025, onboarding customers to ensure sufficient testing of the end-to-end service at increased volumes.
- Working with other colleagues in the Programme to ensure external perceptions and expectations of testing are proactively managed.
- Ensuring the stakeholder/agent perspective feeds through to wider MTD strategy and delivery, championing insight and external advice to support the successful delivery of MTD services.
Essential Criteria
- Strong experience in Income tax self-assessment insofar as it applies to unincorporated businesses and landlords and digital accounting experience .
- Proven experience of working with and managing credible relationships with large accountancy firms
- Strong stakeholder management skills including building credibility
- Confident presenter in front of large audiences and through different mediums
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Commitment to promoting diversity and inclusion.
Desirable Criteria
- Professional qualification in Accountancy/Member of a recognised Professional Body.
- Experience working within public sector organisations.
- Knowledge of HMRC's digital transformation initiatives.
- Project management experience.
Our Values
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact your designated recruiter to request accommodation.
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