We want to maximise the potential of everyone who chooses to work for us. We offer a great work life balance. You have the opportunity to work at any of our brand-new Regional Centres and to also work remotely. Contracts vary in length dependent upon the project with the possibility to extend.

Your time spent with us short or long term will be invaluable - your skills and expertise are needed to deliver the largest digital and transformation projects in Government. There really couldn’t be a better time to join HMRC for your new contract opportunity!

3 month Initial Contract role

Hybrid working from one of our Regional Centres

Role

Senior Performance Analysts plays a key leadership role in developing performance measurement frameworks, including defining Key Performance Indicators (KPIs), goals, user needs, and benefits. You will lead the analysis of services and products against these frameworks, adapting approaches and metrics as needed to meet evolving business needs.

In HMRC, Senior Performance Analysts collaborate closely with product teams and stakeholders to ensure data-driven improvements to services and products. You will guide teams in effective use of data, influence decisions, and ensure alignment between performance outcomes and user needs.

Main Duties

As a Senior Performance Analyst, you will:

• Lead performance analysis efforts across projects, providing expertise in both analysis and measurement frameworks.
• Develop and implement robust performance measurement frameworks, including advising on data sources, measurement platforms, and data validation.
• Define and communicate "what good looks like" for service or product performance, establishing clear metrics and benchmarks.
• Lead collaboration across multidisciplinary teams to deliver meaningful insights and help shape product development.
• Act as a key point of contact for performance analysts within the organisation, sharing insights, best practices, and supporting knowledge transfer to the wider performance analysis community.
• Adapt analysis techniques to a range of contexts and projects, ensuring that the methods applied are suitable for the project goals.
• Ensure data-driven decision making by presenting findings to senior stakeholders, including translating complex data insights into clear, actionable recommendations.
• Take responsibility for the accuracy and quality of data and analysis for your direct reports, and the actions that are taken because of those analyses.
• Represent the performance analysis profession within HMRC, contributing actively to community development and the advancement of analytical capabilities.
• Identify and implement opportunities to continuously improve service or product performance through data insights and performance analysis.
  
  

Our Values

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact your designated recruiter to request accommodation.