In this position, you'll analyse recruitment data to drive informed decision-making, working with various stakeholders to enhance our recruitment processes. You'll maintain comprehensive reporting systems, extract valuable insights from data, and support the implementation of innovative data management solutions.

Your expertise in data analysis and reporting will be essential as you work with recruitment teams to build their data capabilities. You'll work on multiple projects, maintain data accuracy, and provide insights which will be used to support senior leaders. Using tools like PowerBi and advanced Excel functions, you'll help shape how we understand and improve our recruitment performance.

You'll be supporting with the teams three main priorities:

1) Providing UBS Recruitment Teams with team level data requests.

2) Producing KPI metrics and supporting the Data Manager with business level data and analysis.

3) Supporting the Data Manager to produce meaningful forecasting insights.

This will require:
• Strong collaboration skills and the ability to work to deadlines, maintaining and analysing recruitment data and ensuring accuracy.
• Excellent organisational skills with the ability to be proactive and work independently to ensure outputs are delivered as required.
• Understanding the different recruitment processes across each team to make recommendations for data collation and reporting.
• Leading and coaching a team of Performance, Reporting and Planning Officers.

The Recruitment Reporting Analyst role may also encompass ad-hoc tasks related to UBS recruitment and any related projects.

Person specification

Roles and responsibilities may include but not be limited to:
• Leading, motivating, encouraging, and supporting your team to collaboratively drive performance to deliver business priorities, key performance indicators (KPI) and service level agreements (SLA). Supporting teams and stakeholders by providing recruitment campaign data to drive performance.
• Lead the team to deliver required data reports. Coach, guide, and support them to deliver these to time and quality.
• Work with stakeholders to clarify requirements, using own expertise to guide the business on the most relevant data to meet their requirements.
• Making recommendations on managing and flexing recruitment resource to meet customer demand.
• Implement appropriate upskilling of direct team to meet changing customer needs.
• Personally deliver complex reporting alongside other managers within the Recruitment Planning and Reporting Team.
• Delivering continuous improvement by working with stakeholders and customers to drive enhanced customer experience and streamline processes.
• Support in upskilling recruitment teams to increase their capabilities in the use and importance of data accuracy.
• Developing managers and teams to ensure confidence in managing change, promoting accurate forecasting and role modelling HMRC Commitments, Values and Policies.

Essential Criteria :
• Experience of data analysis, insight and creating reports of varying complexity.
• Building and maintaining PowerBi dashboards.
• Experience of recruitment, data and reporting.
• Strong analytical, numerical, and problem-solving skills.
• Working knowledge of Microsoft applications including Excel, Word and PowerPoint including experience of creating and using advanced Excel formulas.
• Proven experience of managing multiple projects and delivering through others to meet deadlines.
• Strong decision-making skills to evaluate and respond to new and ad-hoc data & reporting requests.
• Ability to manage own and wider teams' workloads, prioritise tasks and manage performance.
• Willingness to undertake learning in digital programmes to perform role and aid continuous improvement.
• Ability to work independently and proactively seek and create solutions to meet a brief.
• Excellent customer service and stakeholder skills. The ability to build strong working relationships.
• Experience of managing resource, planning, and performance across a large operational area.

Desirable Criteria:
• Experience in public sector recruitment.
• Ability to extract data from an applicant tracking system (ATS).

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

• Provide an example of a data solution you have designed and implemented to support an organisation or business area. Explain the problem it addressed, your input and the impact it had.

Benefits

Alongside your salary of £36,320, HM Revenue and Customs contributes £10,521 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths, Experience and Technical skills.

How to Apply

Civil Service Numerical Test

After submission of the first stage of your application, you will be invited to complete a Civil Service Numerical Test. If you successfully pass the test, you will be invited to complete the final stage of the application.

Guidance and details on how to access the test will be given to you before you take it. Please allow yourself plenty of time to complete it, as there will be no technical help or guaranteed assistance after 08:00 on 05/06/2025.

Please complete the online test as soon as possible (within 24 to 48 hours is recommended), the closing date for the tests is 14:00 on 05/06/2025. If you fail to complete the online test before the deadline your application will be withdrawn.

Guidance for the test will be available when you are invited to take the test. The test is administered online and accessed via the CS Jobs website.

• Please ensure that any technical issues with the test are reported with supporting evidence prior to 08:00 on 05/06/2025. There will be no extension to the deadline for completing the test.
• Please also be advised that Online Tests may only be one element of the application process. You should ensure you set aside plenty of time to undertake the full application process for this role. Late applications will not be accepted.

As part of the application process, you will be asked to provide the following:
• A 500-word personal statement. Your personal statement should be used to describe how your skills and experience would be suitable for the advertised role. In your answer, please ensure that you reference your ability to undertake the stated roles and responsibilities and fulfil the essential criteria for the role, providing relevant working examples.
• You will be asked to provide an answer (250 words max) to a technical question at the application stage using an example of a data solution you have designed and implemented to support an organisation or business area, explaining the problem it addressed, your input and the impact it had.

Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview.

Further details around what this will entail are listed on the application form.

We acknowledge that AI can assist you in your application. Find our guidelines here.

Sift

An initial sift will be conducted on the technical statement and only candidates that pass this stage, will go forward to the full sift of the personal statement.

At full sift, your Personal Statement and your technical statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, your experience will be assessed, and you will be asked behaviour-based questions to explore in detail what you are capable of. You will also be asked some strength-based questions to explore what you enjoy and your motivations relevant to the job role.

This is an example of a strengths-based question:

"It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Interviews will take place virtually. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via:

unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - 407105 & vacancy closing date 05/06/2025.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

Important information for existing HMRC contractual homeworkers

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.

Additional Information

We are looking into ways to enhance the applicant experience. As part of our legitimate interests, we are testing the use of new technologies such as automation and/or Artificial Intelligence in the assessment for CV, personal statement and behaviour statement.

Please note that for this specific vacancy, this testing may run in parallel with our standard assessment process and will not influence or determine the outcome of your application in any way. You can read the Civil Service Jobs and HMRC Privacy Notices for more information about our lawful basis for processing your personal data and HMRC's use of AI.

If you don't want your data to be used as part of the trial, please send your Application ID and the Vacancy Reference to talentacquisitionaiteam@hmrc.gov.uk

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Tori Harrop
• Email : tori.harrop@hmrc.gov.uk
• Telephone : 03000 515624

Recruitment team

• Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk

Further information
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.

In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.

Attachments
Combined TC and OGD Pay - English Opens in new window (docx, 128kB)