Gofynnodd Siona J. gwestiwn i Customer Compliance
Sign up to Civil Service Jobs read the supporting material carefully so you know what is expected of you in the interview process and have a look at the opportunities that you feel are suited to your skill set.
Don't be apprehensive of starting at the bottom and working your way up or that age is a barrier I can confirm it is not.
Good Luck with your application journey.👍🏻
I would highly recommend reading through HMRC career website Working for HM Revenue and Customs – HMRC landing page | Civil Service Careers. this is where you will find a wealth of information about the types of opportunities including entry routes. I am sure your 12 years experience is valuable and there will be skills that you can use to apply for an experienced hire. Also look out for talent acquisition professionals on Linked in, they will be happy to answer any questions. If interested in tax, HMRC's tax specialist programme applications are closing tonight.
Yes, absolutely, your 12 years of banking experience is valuable and very much considered. In the Civil Service, we do value transferable skills, especially those gained in customer service, financial environments, and regulated sectors like banking. For example, many roles at HMRC benefit from skills in communication, compliance, analysis, and working with diverse customers, all of which you likely have.
First steps:
Wishing you the very best on your journey. HMRC would be lucky to have someone with your background!
Thank you for your interest in HMRC careers. Your 12 years of banking experience could definitely be valuable and relevant for many roles at HMRC.
HMRC is one of the UK's largest organisations with around 66,000 employees working across a wide range of roles – not just tax specialists. The skills you've developed in banking, such as financial analysis, customer service, attention to detail, and regulatory compliance, are highly transferable to many positions within HMRC.
What you should know:
HMRC recruits for various levels and types of roles throughout the year. Your banking experience would likely be particularly relevant for roles involving financial services, customer contact, compliance, or operational positions. The specific requirements vary depending on the role you're applying for.
All civil service roles are appointed on merit through fair and open competition. When you apply, you'll need to demonstrate how your experience and skills meet the specific requirements outlined in the job description.
Next steps:
I'd recommend (I can also see that colleagues have suggested similar):
- Visiting the Civil Service Jobs website and searching for HMRC vacancies that match your skills and interests
- Reading the job descriptions carefully to understand what's required
- Reviewing the 'Working for HMRC: information for applicants' guidance on GOV.UK for helpful application tips
- Tailoring your application to show how your banking experience relates to the specific role requirements
Your experience absolutely gives you a strong foundation – it's about finding the right role and demonstrating how your skills align with what HMRC needs.
Best of luck with your application!
Thank you all so much for your advice. It gave me the confidence to go ahead and apply! fingers crossed!
Hi Siona,
Just wanted to share a role I think could be a brilliant fit for you, especially with your banking experience! It’s a Compliance Caseworker position with HMRC. It’s a permanent role with a salary starting at £31,096, and you don’t need HMRC experience, we’ll train you up. If you’re good with detail, enjoy problem-solving, and want a career with real progression, this could be a great way in.
Please see link below.
https://www.civilservicejobs.service.gov.uk/csr/jobs.cgi?jcode=1975432
Deadline to apply is 2pm on Monday 3rd November, so there’s still time. Best of luck if you decide to go for it!
Warm wishes, Pru x
That’s a fantastic role and JUST what I’m looking for! Thank you so much, I’ll apply this evening! That’s so lovely of you to bring that role to my attention, thank you Pru x
Anytime Siona, and all the very best.

Mae’r wefan hon yn defnyddio cwcis.
Rydym yn defnyddio cwcis i bersonoli cynnwys fel argymhellion swyddi, ac i ddadansoddi ein traffig. Rydych yn cydsynio i’n cwcis os ydych yn clicio "Rwy’n Derbyn". Os byddwch yn clicio ar "Nid wyf yn derbyn", yna ni fyddwn yn defnyddio cwcis ond efallai y bydd gennych brofiad defnyddiwr dirywio. Gallwch newid eich gosodiadau trwy glicio ar y cysylltiad Gosodiadau ar frig y ddyfais
Mae’r cwcis hyn yn angenrheidiol er mwyn i’r wefan weithredu ac ni ellir eu diffodd yn ein systemau. Fel arfer, dim ond mewn ymateb i gamau a wnaed gennych sy’n gyfystyr â chais am wasanaethau, megis gosod eich dewisiadau preifatrwydd, mewngofnodi neu lenwi ffurflenni. Gallwch osod eich porwr i’ch rhwystro neu eich rhybuddio am y cwcis hyn, ond ni fydd rhai rhannau o’r wefan yn gweithio wedyn.
Mae’r cwcis hyn yn ein galluogi i gyfrif ymweliadau a ffynonellau traffig fel y gallwn fesur a gwella perfformiad ein gwefan. Maen nhw’n ein helpu ni i wybod pa dudalennau sydd fwyaf a lleiaf poblogaidd a gweld sut mae ymwelwyr yn symud o gwmpas y wefan. Os na fyddwch yn caniatáu’r cwcis hyn, ni fyddwn yn gwybod pryd rydych wedi ymweld â’n gwefan, ac ni fyddwn yn gallu monitro ei berfformiad.