Two female colleagues sitting at a desk in an office space, chatting. Text: Permanent roles

     

What does the training programme look like for new helpline advisers?

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Gofynnodd Anita M. gwestiwn i Robina ..

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  • Awdur: Anita M.
  • categori: General
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  • R.
    Robina .. Csg Advisor

    Hi Anita, training for a helpline advisor is a mixture of classroom learning and online mandatory learning which all civil servants undertake. The blended approach means you can learn at your own pace. You can request 1-2-1 support or a buddy if you are struggling with any aspect of the role. Its important to communicate with your manager so they can support you to succeed in your role.

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