The Customer Compliance Group (CCG) within HMRC houses several directorates with similar Auditor roles. The specific nature of audit work differs across the customer groups, affected by the differences in tax risk across the customer group profiles. The following are the areas to which you could be assigned.

Individuals and Small Business Compliance Agents Technical Compliance, Systems & Data Compliance (ISBC N&TC S&DC): Systems & Data Compliance Auditors support Compliance Caseworkers by interrogating data and sophisticated accounting systems, to tackle tax non-compliance and electronic sales suppression. We do this with in-depth analysis of complex systems and data, using a variety of tools and producing audit reports testing accuracy of customers' financial accounting and tax liabilities creating, reviewing, and approving system. Auditors are customer facing when accompanying case teams in announced and unannounced visits.

To learn about some of our Data and Systems Auditor roles with S&DC here: HMRC - Data and Systems Auditor , Civil Service Careers

Large Business (LB): In LB Audit you will have a customer facing role working together with Tax Specialists and Customer Compliance Managers (CCMs) to ensure an effective audit function is delivered. Auditors in LB provide independent, objective assurance of external customer tax-related (including duties and levies) governance, systems and processes to add value to HMRC compliance activities. The role requires the individual to support the LB strategic risk-driven work from a cross-tax perspective.

Wealthy and Mid-Sized Business Compliance (WMBC): The System Auditor team in MSB support compliance functions within the WMBC group, including Public Bodies, Charities, Complex Evasion Programme and Wealthy individuals. Through tailored customer engagement and risk-driven compliance, we address complex tax issues using tax specialist teams. Our auditors use specialist knowledge and digital methodologies to obtain and interrogate transactional data as needed. We use data and customer insight to target support to rapidly growing businesses.

Fraud Investigation Service (FIS): FIS are a small audit team who provide audit services for FIS civil and criminal case teams. The FIS Audit team also specialise in obtaining and moving data via multiple file share sites for FIS. FIS Auditors primarily carry out work for case teams but are customer facing when accompanying case teams in announced and unannounced visits.

As an Auditor, you will be supporting our Compliance Caseworkers (Tax Specialists) in carrying out tax, duties and levies investigations.

You will be providing technical systems and data interrogation support, with the intent of tackling non-compliance and electronic sales suppression. To do this, we need to you to analyse and understand customers computerised systems, software, processes and data in relation to their accounts.

You will mentor and coach junior colleagues, building their confidence and skills using your leadership qualities. As this is a vital role within tax compliance, we will provide you with the necessary support and learning needed. Should you have the desire to progress further, we are committed to supporting your personal development. The role of an Auditor is varied and involves:

• Interviewing customers and their representatives as part of supporting investigations, either virtually or face-to-face by visiting customers premises across the UK.
• Employing critical thinking to analyse systems and processes in customers to identify potential risk areas and to highlight errors.
• Having strong written and verbal communication skills to detail findings and recommendations in formal settings and in audit reports.
• Having good organisational skills to manage multiple cases, meet targets, prioritise and communicate appropriately, updating internal systems to reflect progress and current status.
• Identifying and documenting systems and audit trails, including details of the different software used by the customer.
• Leading on in-depth analysis of complex systems and data, using a variety of tools and producing audit reports.
• Testing accuracy of customers' financial accounting and tax liabilities.
• Creating, reviewing, and approving system internal guidance, knowledge on systems, audit techniques and best practice.
• Reconstructing partial data records using best judgement, logic, and available evidence.
• Supporting and coaching junior Auditors with the more complex and technical aspects of their role.

Person specification

You don't need any existing knowledge or experience of tax to apply, but we are looking for the following skills and personal qualities:

• A good level of computer literacy, including use of Office 365 tools and some proficiency in Excel and Word.
• Able to analyse data and other information critically and make logical conclusions.
• An interest in solving IT issues.
• Confidence when using unfamiliar software.
• Good verbal and written communication skills including the ability to document and maintain a robust audit trail and handle difficult conversations.
• Good organisational skills to enable you to effectively prioritise and manage your workload and work multiple cases concurrently.

Desirable Criteria

• An understanding of information systems and accounting software
• An understanding of governance and risk management
• Data extraction, manipulation and analysis techniques

Training

All new audit trainees will be placed on the Audit Learning Routeway, which may take up to 18-months to complete and may include passing the Interactive Data Extraction and Analysis (IDEA) learning check and completing a QAF (Quality Assurance Framework).

During the initial training period, digital classrooms may fall on any day between Monday and Friday within HMRC standard operating times so you may be asked to attend training which falls on non-working days for the up to 28 weeks. If you have an agreed Flexible Working Arrangement in place, we will need you to be flexible with working full-time Monday to Friday within HMRC standard operating hours in order to attend training.

Due to the training programme in place, no leave will be granted for the first two weeks in the role, following this, any annual leave is at HMRC's discretion.

The training provides you with the basic compliance skills you will need, plus specific training in how systems and processes are audited, and how to analyse and evaluate data using our data analysis tool to support HMRC's compliance reviews. In the meantime, you will also shadow your colleague to learn about how your area conducts systems audits and similar work.

The role may require travel and overnight stays.

Contractual Homeworking

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Webinars

Webinars will take place on the following dates and times. These information sessions will be an opportunity for you ask questions and learn more about a day in the life of an auditor across all areas of CCG where we have roles available.

Monday 11th August @ 17:00

Tuesday 12th August @ 12:00

Please register your interest here

Benefits

Alongside your salary of £36,320, HM Revenue and Customs contributes £10,521 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Strengths and Experience.

The application process is made up of 3 stages:

Stage 1 - Application

As part of the application process, you will be asked to complete:

• Civil Service Verbal Reasoning Test.
• Civil Service Numerical Test.
• Name blind CV (600 words)
• Personal Statement (500 words)
• Desirable criteria Statement (250 words)

Online Tests

On receipt of the invite, please complete the online tests as soon as possible. Guidance will be available when you are invited to take the test. Examples and a practice test are available when you log in, to help you familiarise yourself with the process and types of questions.

If you complete the test you will then be invited to complete the name blind CV, Personal Statement and Desirable Criteria sections of the application form.

If you fail to complete the online test before the deadline supplied your application will be withdrawn. The test is administered online and accessed via the CS Jobs website.

Application

CV - You should detail your Job History covering up to 3 of your last jobs/roles (600 words in total), giving a brief summary of what you delivered and any key achievements in each role.

Please use the following format:

• Name of employer
• Dates worked (from and to)
• Job title
• Description

Please also provide details of any qualifications you hold.

Your CV should not exceed 600 words in total. Any information more than the word limit above will not be assessed. Please note that the format titles and qualifications will not be considered as part of your permitted 600 words.

Personal Statement - You must answer the following question:

"In no more than 500 words in total, can you explain first why you enjoy working with data and then secondly, please provide an example of large information or data interrogation, explain what you considered, how you undertook your analysis and how you verified what you had found?"

Your Personal Statement should not exceed 500 words in total. Any information more than the word limit above will not be assessed.

Desirable Criteria - Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not mandatory for the role but may be considered by the vacancy-holder in the event of a tiebreak situation

Stage 2 - Sift

We intend to sift the CV and Personal Statement to create a list of candidates to invite to interview.

In the event of large application number an initial sift will be carried out against your Personal Statement.

Sifting will commence as soon as possible following the closure of the advert.

Stage 3 - Interview

If you are invited to interview, we will contact you via the Civil Service jobs portal to arrange a suitable date and time.

All interviews are conducted virtually via Teams.

During the interview you will be asked questions based on your:

• Experience
• Technical Skills and
• Strengths

The experience-based questions will be aligned to the Job Description and person specification for the role.

You will additionally be required to demonstrate your technical skill and capability in data interrogation.

We will also be asking some 'strength-based' questions which demonstrate the things you do well or are motivated by.

Further information on the interviews and the format will be provided to candidates who reach this stage.

We may also raise the score required at any stage of the process if we receive a high number of applications.

We acknowledge that AI can assist you in your application. Find our guidelines here.

A candidate's guide to artificial intelligence (AI) in recruitment

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process.

Making an Offer

We will look to match and retain skills where possible.

Please ensure you only apply for a location you are willing and able to work from.

We will only make one offer of employment.

Successful candidates must pass a disclosure and barring security check.

Flexible Working Arrangements (FWA) and Part-time working

As mentioned previously, most posts are full-time but there may be the opportunity for you to work part-time or have a flexible working arrangement.

If you are successful at interview and receive a conditional offer, it will explain how to give the details of your preferred working hours. There is an expectation for part-time staff to cover the working arrangements as above.

You'll need to inform us of your part time or flexible working arrangement request at the conditional offer stage, even if you told us about this earlier in the application process.

Confirmation of the offer will depend on business need, so we can't promise that your request will be accommodated.

Please note that if you are already working for the Civil Service and have an agreed FWA, there is no guarantee we can honour this in a new role. Therefore, you will still be required to submit your request as per the above.

Hybrid Working

In CCG we offer Hybrid working, however, HMRC is an office-based organisation. There is an expectation that all HMRC colleagues attend one of our regional centres for 60% of their working time in line with business requirements. Where the role is suitable, colleagues will have the opportunity to work from home for two days per week, or more where the business agrees. This includes evening and weekend working.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: complianceclusterrecruitment@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - 495R Auditor & vacancy closing date 26/08/25.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment team via complianceclusterrecruitment@hmrc.gov.uk mailto:unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : MCTP Recruitment Team
• Email : mctpcandidatequeries@hmrc.gov.uk

Recruitment team

• Email : complianceclusterrecruitment@hmrc.gov.uk

Further information
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

Attachments
Combined TC and OGD Pay - English (1) Opens in new window (pdf, 410kB)